What do you like best?
For what TestComplete can do, the ObjectSpy tool, keeping up with technology, cost, support, and the ease of use are a few on the many pluses to this test tool. I come across very few items that TestComplete cannot automate. And if blocked, the TtestComplete forum of users usually have a solution as well as the SmartBear Support team. TestComplete has been recently been improved and stabilized more for the testing community. I love the new functionality and changes presented as well as those I see in the request queue for future releases. The help documentation is fantastic as well.
What do you dislike?
I would like to see a way to get individual test logs from a group run. An optional to turn this on/off would be great. I have very few complaints to present here.
Recommendations to others considering the product
Do your research, trial the tools, ask questions, review supported OS, browsers , tech. covered.
MS Visual is a Dev. tool trying to be used as a testing tool. - high level of coding required
Scripting in TestComplete (which has a variety of chooses) is easier to learn and script out.
Other tools (open source or not) support, be kept updated, and costs are big issues of concern
What business problems are you solving with the product? What benefits have you realized?
I use TestComplete across many products that are architectured in different ways.
UI testing, service testing, and distributed testing with TeamCity.
Windows-bases and Browser based applications - TestComplete is great !