What do you like best?
I like the ease of use for the platform. It is easy to set and use on a daily basis.
The dashboard and menus on the software are very intuititve and lead you to where you are looking to go within the software. Its clean and simple. You get a keyword that users text to a number and that subscribes them to the list. From there you can blast out marketing messages to your clients and customers via SMS. This allows for almost instant receipt of the message and near 100% open rates according to some surveys and studies.
What do you dislike?
Textedly doesn't have the most features out of SMS marketing companies. It would be nice to have a phone number on our website that customers could text and open up a SMS conversation with them from a web interface. But I think for what you pay for the trade off is still worth it.
Recommendations to others considering the product
I would say go ahead and give it a try. You get a thirty day trial at no cost. So there isn't really any risk trying the software. And they have different levels of subscription to match your list size which is nice.
What business problems are you solving with the product? What benefits have you realized?
The problem we are trying to solve is getting our customers to open the communications we send to them. Email open rates are very low while SMS open rates are absurdly high. So being able to reach them and have them open our communications really is what we are after.