What do you like best?
Thanx Media has helped us to implement a faceted searching solution for our 4 websites. We have been very happy with how it works. It is fast, and there is very little down time. It provides us with some great functionality, that we could not get through the primary system we are using. We are very happy with it!
What we like the best about them, however, is how they continually go above and beyond the call of duty for us. Shreyas and Kevin at Thanx Media have both helped us work through issues, that they probably didn't have to help us out with. They just have such a good relationship with their customers, that they are always willing to help out. They are very down to earth people, and an absolute pleasure to work with! I would recommend them to anybody!
What do you dislike?
The only think that is not ideal for us, is that their solution requires us to pass our data though feeds. Ideally, we would love to have all of our data pulling from our system in real time. Having to pass the info through data feeds can make things awkward if you have to get product up quickly. Data feeds are something, however, that most solutions would require, so it certainly is not anything that we would fault them for.
Another thing that isn't ideal, but again, not their fault, is that the solution we have implemented requires us to have part of our site in one platform, and another part of the site in another platform. This means that one part of the site can be down, while the other part is working. That makes it a little harder to notice when there is a problem, but again, this would be the case with many solutions.
Recommendations to others considering the product
Just call them up and talk to them about your project and see if they can do it ... if they can, don't hesitate to go with them :) Our implementation was very difficult to do, because of the platform we are using. We ran into some issues trying to get things to work initially, and we were a little worried up front, but Thanx Media found a way to get it to work. They are just the kind of people who don't give up, until you are satisfied with the outcome!