What do you like best?
I like that The City allowed me to easily send information to multiple platforms. If I need to send an email, tweet, or Facebook post all at once I'm able to do that. I also love that it auto updates to ACS, that is a huge plus!!!
What do you dislike?
It's another app. Getting people to use the apps they already have is easy. But getting them to add another app or access a new website, that can be tough to get done across the board. I'd prefer it be something that can be logged into via Facebook, for example.
Recommendations to others considering the product
You should try this out, especially if you use ACS already. It provides a vast assortment of tools to use for communication and community engagement. I personally preferred to simply use Facebook for these things, even though there are significantly less tools to use. The extra stuff ultimately wasn't what I was looking for, but perhaps it is what you're looking for.
What business problems are you solving with the product? What benefits have you realized?
The City helps with ease of communication, ease of community conversation and prayer requests. Those that actually log in and use it, they seem to really enjoy engaging one another.