What do you like best?
About how efficient MailTrack is, we send tons of mails to contacts, clients, students, suppliers and with this tool can tell who take the time to open and read our e-mails and who just ignored them. Helps alot to keep our database updatated.
I also like that Mailtrack has the free option for use the product. Passing the mouse over the green double check shows the time the person read the e-mail and the time and how many times read it, that option is more useful that people can imagine.
What do you dislike?
At first was not very happy about the "mark": send with Mailtrack, but then we realize in the company that if people see it in their e-mails going to know that we are tracking our customers and suppliers and would think twice about ignoring our e-mails, it changed things for us.
Having some problems with e-mails open with Outlook, the tracking didn't work and issues also with e-mails open with a different mail that is not Gmail. With Gmail works perfect.
Recommendations to others considering the product
Good for big companies, small companies, small bussiness, personal use. If you want to know if people read your e-mails, then use Mailtrack.
What business problems are you solving with the product? What benefits have you realized?
We had problems with a costumer, needing a certification of payments, we didn't know if they were reading the e-mails or what, that was the firts time use Mailtrack, thanks to that, could see the customer saw all the e-mails, but just decide ignore them.