The Raiser's Edge

(196)
3.8 out of 5 stars

The Raiser’s Edge is widely-used donor management and fundraising product. It offers data maintenance tools including record finders, a mobile database app, and an automated deduplication process. The product also possesses fundraising tools such as email marketing, campaign management, and revenue forecasting.

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The Raiser's Edge review by <span>Peter J.</span>
Peter J.
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Powerful Fundraising tool that requires in-depth knowledge

What do you like best?

Re is able to capture a wealth of information and is quite customizeable to a nonprofit's needs. With a database manager who is adequately equipped and trained to utilize its full potential, it's a powerful tool. RE does have many plug-ins, which prove useful for such functions as prospecting, managing volunteers and setting up fundraising proposals.

What do you dislike?

RE is clunky and pulling reports and analyzing its data is not intuitive for front line fundraisers. Fortunately this is being rectified in the NXT module. Furthermore, integration into other workplace tools, such as Outlook, is not seamless, making recording actions and next steps cumbersome and redundant.

What business problems are you solving with the product? What benefits have you realized?

Re is an industry leader in fundraising CRM. The product is allows non-profits a central location to collect and record data relating to its constituents, from giving records, addresses, background information and more!. Furthermore, the product is hosted in the cloud, which makes it less of a burden on organizational systems and makes it accessible not only in the office, but remotely.

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The Raiser's Edge review by <span>Abigail H.</span>
Abigail H.
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My Frenemy, Raiser's Edge

What do you like best?

You feel like a goddess when you master a task in Raiser's Edge. I have worked with Raiser's Edge for six years and feel so proud whenever a query, export, or report is run correctly. Mastering Raiser's Edge is like mastering a difficult equation or learning a new language. Once you unlock the peculiarities and mysteries of Raiser's Edge there are few limits to what you can do with your data. I like Raiser's Edge because I know it, and I wrestled with it and came out victorious, but it is certainly not my favorite database system.

What do you dislike?

The gray, clunky user interface. It is 2018 and I cannot figure out why Raiser's Edge has not had a meaningful update to its UI. It is difficult to navigate. The tech revolution of the past decade has swept right past Blackbaud, leaving stuck in the early days of the web. Adding photos or newspaper articles or links to stories should be so much simpler than it is, and are not easy to access.

The program is not intuitive. The program is difficult, and costly, to customize and maintain. Few people in an organization are properly trained on Raiser's Edge and the database, and quality of data, suffers. It is robust, but most of the organizations that use it only take advantage of a fraction of its potential. It is great for tracking fundraising but is lacking on the donor management side of development. Actions are often underutilized and puzzling to figure out.

Recommendations to others considering the product

Raiser's Edge will dazzle you if you properly train staff who will be using it and put the time and energy into set up. Like all fundraising relationships, this is not a relationship that can be rushed.

What business problems are you solving with the product? What benefits have you realized?

Raiser's Edge is a wonderful tool for tracking fundraising at large and small organizations. Once you invest time in setting up properly you will be able to track contributions across multiple years and campaigns, but it tasks a lot of work in the beginning to get it up and running properly.

What Fundraising solution do you use?

Thanks for letting us know!
The Raiser's Edge review by <span>Meet C.</span>
Meet C.
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Best FundRaising

What do you like best?

It is one of the best fundraising and most popular tool in the non profit segment of the market.It is developed by blackbaud which has given a lot of time in this industry.This is indeed its best creation which is like a heaven for Non profit organization like us to manage fund raising and easily attract donors to donate fund.It is flexible and user friendly and can be customized to meet the requirements of any non profit organization.

What do you dislike?

It is indeed a great fund raising tool and no dislikes for a great non profit fundraising tool in the market.

Recommendations to others considering the product

I recommend using The Raiser's Edge for better and customizable experience of better fund raising and donor management and getting the reports of the same very easily.The tool is very much user friendly.

What business problems are you solving with the product? What benefits have you realized?

We use blackbaud's 'The Raiser's Edge' for managing donations recieved by us for our NGO and also have customized it according to our use which can be easily done in it.It is best suitable for tracking funds and managing performace of the institute over a duration and get all sorts of reports.It is far more the best fund raising management tool.

The Raiser's Edge review by <span>Michelle H.</span>
Michelle H.
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Raiser's Edge is the go to Donor Management solution

What do you like best?

Raiser's Edge is a top in the industry for Donor Management tools. I have been using this tool for over 8 years now and it's a fairly user-friendly system with great support available almost always. It integrates with other Blackbaud products. They allow you to run detailed reports and queries such as consecutive giving and lybunt, sybunt reports.

What do you dislike?

Sometimes the information is not always accurate. Sometimes the information such as consecutive years are not as accurate as what's in NXT. The dashboards with lapsed donors, new donors etc are always off by 20 or so compared to the reports and queries. You don't seem to get consistent numbers across all templates and reports, etc.

Recommendations to others considering the product

Invest in NXT which takes the database and places it in the cloud and creates an intuitive, attractive and user-friendly platform. Utilize Blackbaud support and other BlackBaud tools which integrate with Raiser's including online donation forms on Online Express or NetCommunity.

What business problems are you solving with the product? What benefits have you realized?

Raiser's Edge has allowed us to keep track of monthly and year to date giving which has increased our donors and lapsed donors. We are able to use target analytics to tap into major giving trends and giving capacity and as a result increase donor giving levels.

The Raiser's Edge review by <span>Lexi K.</span>
Lexi K.
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Verified Current User
Organic
Reviewed On

Review of Version 7.96.6401.5

What do you like best?

Raiser's Edge was created specifically for nonprofit fundraising, so for that reason the customization towards fundraising is helpful. The constituent profiles are geared towards tracking the person's giving, what they give towards, different types of gifts (such as pledges or matching gifts), which helps to understand someone's giving history and patterns. It also provides space for notes and recording actions that the fundraisers have taken with each constituent. There are plenty of other functions as well, so it is actually quite a complex software.

What do you dislike?

The Raiser's Edge is not easy to use at all. The version that we use may simply be outdated - Version 7.96.6401.5, but it looks archaic. It takes quite a bit of time to become familiar with the layout of each profile and where information is stored. The query, export, and report functions also seem overly complicated, compared to CRM's like Salesforce. During my time with my organization, we have made a couple of Raiser's Edge updates. The first was moving to cloud-based storage which added more steps to the log in process but allows for you to access the database remotely. The second is the implementation of RE NXT. RE NXT seems much more modern, however it does not have query/export/report functions so for that reason we are still stuck with the old version.

Recommendations to others considering the product

My recommendation is that you explore other CRM options before settling with The Raiser's Edge, unless they make significant improvements to their software. My guess is that Salesforce's CRM for Nonprofits is a better option. The Raiser's Edge is simply outdated and takes too long to learn.

What business problems are you solving with the product? What benefits have you realized?

The Raiser's Edge allows the fundraising department to track thousands of constituents who donate to the school and keep information on them organized. It also allows you to pull reports and exports of specific categories which is helpful for research purposes.

The Raiser's Edge review by Administrator
Administrator
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Simple interface, perfect out-of-the-box solution for nonprofits, overall great customer experience.

What do you like best?

RE comes preconfigured with all the tools a nonprofit needs to manage their CRM data. It requires very little additional interaction to maintain aside from general dbs maintenance. Blackbaud does a good job thinking about what their clients need and focusing on integrating solutions that work.

What do you dislike?

As a daily user & dbs admin I really don't have any complaints. Feedback that I've heard from colleagues is that it looks so drab and archaic. Personally, I don't care what it looks like as long as it functions well & RE functions top of its class for any other similar product that I've used in the past.

Recommendations to others considering the product

It's worth the investment, hads down.

What business problems are you solving with the product? What benefits have you realized?

We've maintained a version of RE for that past 30 years as our database of record. That means we are putting donor/constituent info in from various other sources and organizing/analyzing/reporting on that data with the help of RE and its various modules.

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