TheraNest Reviews

It's easy to schedule clients with all of our therapists, regardless of what level of pricing they're at, and we can take care of our billing through the same scheduling system.

The reporting leaves a lot to be desired. I track our referrals manually because I know the reports they issue are incorrect. Because I monitor each of our weekly intakes, I know who our highest referral sources are but, if I run a report, I get an entirely different answer. It's very frustrating. I would like to have less work for myself and use the system as it's designed but the reporting has to be accurate! I also wish I could edit non-client based appointment from the app. I personally handle the marketing and use Theranest to keep track of my appointments but can't update them once they're in the mobile app.

Take some time to really explore the system and have one person in charge of learning it. That person can them train your staff on how to best utilize the features. When questions or problems arise, you'll have an expert on the team who can help guide them through troubleshooting. If all else fails, call customer service and see if they can help. I personally haven't interacted with their staff but I know our staff have chatted with them online when they've needed help.

Scheduling and billing are seamless, keeping track of session notes, and client information are all held in the same online database. It saves our clinicians a lot of time. Having an online app also helps me schedule on the go.

I found the program simple to use once I learned how to effectively maneuver through the application.

It was not intuitive. Once I learned how to use it, the program was helpful.

I would say that it takes a little time to get accustomed to the program. However, once learned, it is pretty user friendly.

I found the program helpful and simple to use once I learned how to more effectively use the program. It was actually easier to formulate session notes and treatment plans than the EHR that the other agency that I worked for at the time was using.

I love that it helps me feel organized and in control. I love that everything is in one place for my practice versus jumping around.

I dislike the pricing after your trial.

I’m solving having to jump around to all these different portals for scheduling, invoicing, notes, etc. this keeps everything in one great, convenient location

I'm a licensed clinical social worker and one of the best features of Theranest is its speed, web-based interface, and portability, versus the clunkier medical software I used when I worked in public agency settings. Intakes, progress notes, and treatment plans are fairly succinct and easy to add, while still being comprehensive and thorough enough to include fields for information needed. It also includes support for multiple practitioners under one practice, which is helpful as an overlay for what the day looks like for each person scheduled.

One issue I have seen at times has been bugs or glitches when recurring appointments are entered. Sometimes appointments from files that have been closed keep appearing despite having had the client archived. The mobile app is also useful for a quick glance at your day, but impractical for documentation work.

Theranest is usually recommended for smaller practices. You may want to consult with them about scalability as your practice grows, especially if you're adding a large amount of clients and multiple practitioners.

I work at a small practice with no traditional desk space, so it has been helpful to use my laptop to do my paperwork at my convenience.

I like that Theranest is easy to use and anyone can be trained on how to use it. They have instant video trainings which are helpful and also people that can assist you via the chat. The only thing is that they usually take a day or two to respond.

The software usually glitches a lot and makes it frustrating when you are running a multi-professional atmosphere.

Always put in suggestions of what to add as it benefits and they do add some of the things if requested enough times.

We are solving a lot of problems. We ran across several issues in the past in regards to auditing and how things needed to be done and now Theranest helps with those issues.

It is incredibly user friendly and easy to use.

I wish there were more options in reports

More options on report building menu

Documenting notes for client sessions and submitting to insurance for billing