Therapynotes offers telephone support, which helps when guidance is needed in real time. The software is feature rich, and provides a one stop shop for practice management.
Client portal has taken several years to come to life. So far, it is very limited and does not add to what they offer. They keep promising improvements, but they are slow coming. Software does not offer a way to track authorizations by expiration date or total number of sessions. There is a work-a-round, but it is quite cumbersome and inefficient.
I wish there was an app so that it is easier to access information on a mobile device. They will say that you can access in your browser, but the text is then too small and navigation is difficult.
Therapynotes does not offer customizable online intake or notes templates.
Therapy notes does not have a way to integrate the client portal with my practice website. This would allow for clients to schedule an appointment without having to leave my website.
Overall, although this software package offers a lot of features, there is still much room for improvement.
Do your research and select the best EHR for you. There are many options out there. Many of them say they will help you move over to them if you are using another service, but truth is, moving is quite a daunting task. Test them out and see what fits with your practice.
I use this for practice management, notes, billing, etc. I would use it for more, but it does not offer customization.