Want to see who topped the 2019 Best Software Awards?
thinQ

thinQ

4.8
(11 reviews)

thinQ provides complete control over every aspect of a business' inbound and outbound communications within a powerful cloud platform.

Work for thinQ?

Learning about thinQ?

We can help you find the solution that fits you best.

thinQ Reviews

Ask thinQ a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
Ratings
Company Size
User Role
Industry
Showing 17 thinQ reviews
LinkedIn Connections
thinQ review by Mark G.
Mark G.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Quality, competent, reliable."

What do you like best?

The support staff at THINQ are wonderful to work with. In part due to the knowledge test that they required when we first started using THINQ, when we contact support they know that we can provide them the information and they provide us the tools to resolve issues fast and reliably. We built our own soft switch loosely based on Freeswitch. When we started having some random errors and "dead air" calls, The THINQ support staff were able to review pcap files and quickly identify the issue and point our programmers to a reliable and permanent fix. Thank you to the staff and support persons for their knowledge and willingness to work with us as peers, instead of clueless consumers.

What do you dislike?

I honestly can't think of any things I don't like. We have worked with management, sales and technical staff to let them know about rough or "chunky" interface issues. It took a little time but the interface has greatly improved. There are still some sorting and filtering tools that I would like to see in the web interface, but they are far from being anything that stops me from doing what I need to do to support our customers.

Recommendations to others considering the product

Take the time to speak with the support and porting staff. They are easy to contact and more than willing to help you get started and to continue assisting you in your needs. Never pushy, always helpful and wonderful to work with. What's not to like.

What business problems are you solving with the product? What benefits have you realized?

THINQ is our primary origin and termination provider. We aggregate services from small and medium business customers, mainly in the medical professions. The ability to interface with their support staff has helped greatly in our porting process to get clients off of absurdly expensive and in some cases unreliable providers and provide reliable, balanced access services to our customers in all facets of the VoIP telecommunications world.

Sign in to G2 Crowd to see what your connections have to say about thinQ
thinQ review by Tim D.
Tim D.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Overall a great price and a company that stands behind their product."

What do you like best?

The simplicity of how the ordering of Numbers and setup of routing lines can be. Also how thinQ is a reputable brand and company that stands with its product to give excellent support. They have helped with implementation of their system with me and my team. Striving to resolve issues I had previously had each time made the experience that much better and more confident in the knowledge they were and are a company to be worked with.

What do you dislike?

The con I see is the two systems are not combined as one at this time. I have been waiting for a year to have this done but it has not been completed with a proper portal. The two systems currently cause an issue where money has to be provided to both not keep the cash in one spot to make it easier, thus a one stop payment is not available at this time.

Recommendations to others considering the product

They have excellent pricing and a system that is on the cusp of being great. By working with them you should be able to meet your goals.

What business problems are you solving with the product? What benefits have you realized?

Reselling VoIP systems to numerous clients who need request it. The efficiency this creates and cost effectiveness of working with a simple solution. We have call centers outside of the states, this allows us to route without much effort thru thinQ's phone ordering and routing, to make it easier and more reliable to help our clientele. This clientele relies on us to have the best prices and offerings to them in a competitive market and thanks to thinQ we are able to do so.

What Cloud Communication Platforms solution do you use?

Thanks for letting us know!
thinQ review by Jose G.
Jose G.
Validated Reviewer
Verified Current User
Review Source

"Great termination and support!"

What do you like best?

We like that they provide good quality termination with great support that is very responsive. They have plenty of flexibility on configuring your SIP endpoints and controlling the carriers that you send traffic to. They also have great fraud controls and alerts. The diagnostics in the portal let you see SIP traces when trying to investigate calls. We've met some of their staff at trade shows and they were very friendly.

What do you dislike?

There really isn't much to dislike about them. We've been using them for a long time and really haven't had any major issues.

What business problems are you solving with the product? What benefits have you realized?

Our customers are primarily businesses that expect high quality international calling. With thinQ we've been able to provide great quality international termination to our clients at great prices. Our traffic uses least cost routing and they are usually getting most of the traffic.

thinQ review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great prices and support for origination and termination"

What do you like best?

Origination prices are about as good as you will find. Unlike other providers in the same category, thinQ won't charge you extra to open tickets or obtain support. Termination functionality allows you to set your preferred carriers and to use LCR. SMS support was recently added, but I haven't had the chance to use this functionality yet.

What do you dislike?

Termination requires an LRN lookup if you're doing LCR within your PBX. Prices for termination are slightly higher than other providers.

Recommendations to others considering the product

Administering thinQ requires basic knowledge about configuring SIP. Termination and origination have different web portals, so this might be confusing.

What business problems are you solving with the product? What benefits have you realized?

VOIP functionality for projects and others. thinQ provides cost savings compared to other providers.

thinQ review by Josh P.
Josh P.
Validated Reviewer
Verified Current User
Review Source

"ThinQ provides amazing service and some of the best pricing in the industry"

What do you like best?

ThinQ's pricing, reliability, and unique Toll Free LCR service offering really set them apart from others in the VoIP carrier space. Customer service has been nothing short of excellent.

What do you dislike?

ThinQ's SMS platform needs a bit more work to become usable in an enterprise call center environment. SMS throttling as it is currently implemented prevents me from using the service.

What business problems are you solving with the product? What benefits have you realized?

Low cost origination and termination, hosting thousands of DIDs for reasonable cost, multiple carrier redundancy.

thinQ review by James C.
James C.
Validated Reviewer
Review Source

"Excellent Alternative for SIP Trunking (and LCR)"

What do you like best?

Excellent customer service, ease of administration via web portal, instant provisioning of TF/DID, and easy, multiple failover destinations/options.

What do you dislike?

Can't lock down RTP firewall ip address sources

Recommendations to others considering the product

Get familiar with the two separate (ideally they would be combined) dashboards, and go through the thorough interop validation process (which support really walks you through).

What business problems are you solving with the product? What benefits have you realized?

We have multiple carrier redundancy now (both inbound and outbound) while using a single trunk provider.

This makes it easy to be reliable, delivering calls to multiple circuits, multiple IP addresses, and can send calls from multiple circuits/ip addresses. Also, we've cut our SIP trunk/telephony spend by 80%

thinQ review by Zachary K.
Zachary K.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Great customer service!"

What do you like best?

These guys are awesome, I know most of the staff on a first name basis. They will help you with anything they can, and their service is literally top notch especially for their origination and terminating rates.

What do you dislike?

Their website are a bit clunky and dated.

What business problems are you solving with the product? What benefits have you realized?

We use them for origination and terminating services.

thinQ review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"A solid product with great support!"

What do you like best?

We’ve been using ThinQ’s platform for several years now and it’s been rock solid for us. Support has also been very helpful and responsive to our questions.

What do you dislike?

There really isn’t much to dislike. One of my only complaints would be the e911 integration. It’s a little clunky in its current form, which is really geared around business lines versus the residential.

What business problems are you solving with the product? What benefits have you realized?

We’re a VoIP provider so stability is extremely important for us, and that’s what we’ve received from ThinQ.

thinQ review by Avi M.
Avi M.
Validated Reviewer
Verified Current User
Review Source

"Great pricing and service"

What do you like best?

Fully self service website: provisioning, configuration, billing settings and review.

Great customer service.

What do you dislike?

The API is a bit complicated, but manageable.

What business problems are you solving with the product? What benefits have you realized?

Lower costs. Faster implementation.

thinQ review by User
User
Validated Reviewer
Verified Current User
Review Source

"Great voice and service supplier"

What do you like best?

Great automation, fraud protection, customer service, and competitive prices. The management will work with you to resolve issues quickly. We have other suppliers that will not be flexible. Also the analytical tools are very relevant and always improving.

What do you dislike?

Nothing comes to mind. Seriously. I really don't have anything bad to say.

What business problems are you solving with the product? What benefits have you realized?

Fraud protection, redundancy for origination, toll free and termination.

thinQ review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Best telecommunications company out there"

What do you like best?

We love how easy is to use ThinQ and how fast we get started.

What do you dislike?

That the LCR product is on another portal so I have to login on multiple systems.

What business problems are you solving with the product? What benefits have you realized?

We use ThinkQ to save money on the outgoing calls and be able to select with carriers we want to use for different destinations.

thinQ review by Bill R.
Bill R.
Validated Reviewer
Review Source

"thinQ saves cost and adds versatility"

What do you like best?

Using thinQ for LCR long distance has allowed us to offer toll services very competitively.

What do you dislike?

We have to use an external portal to provision and manage services, but it is easy to use.

What business problems are you solving with the product? What benefits have you realized?

Offering long distance competitively, being able to offer telephone numbers from other cities over VOIP services.

thinQ review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Verified Current User
Review Source

"get off the ground with thinq "

What do you like best?

setup access to many carriers, great termination service.

What do you dislike?

i wish they have some fraud control like flowroute has. and lack of a failover switch.

What business problems are you solving with the product? What benefits have you realized?

having 1 service provider to give you access to many carriers.

thinQ review by Administrator in Music
Administrator in Music
Validated Reviewer
Verified Current User
Review Source

"thinQ Toll Free Services"

What do you like best?

I'd say I like the Online Portal the best

What do you dislike?

Probably the learning curve on online Portal

What business problems are you solving with the product? What benefits have you realized?

We are using thinQ to route switched toll free numbers to DIDs

thinQ review by User
User
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Great rates and Great Servive"

What do you like best?

We have always gotten 5* service from Thinq and the have some of the best LCR rates

What do you dislike?

I cannot think of anything we dislike about Thinq

What business problems are you solving with the product? What benefits have you realized?

Wholesale rates

thinQ review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Thinq won our business fair and square."

What do you like best?

Excellent support, highly reliable service.

What do you dislike?

Separate origination & termination websites, invoices, etc.

What business problems are you solving with the product? What benefits have you realized?

Thinq provides all our SIP services, which is what our business resells.

thinQ review by Industry Analyst / Tech Writer
Industry Analyst / Tech Writer
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Best Service With Best Support"

What do you like best?

Response is very good and also they listen our queries smoothly and give good feedback to us. very supportive. we like it.

What do you dislike?

some countries codes are not connected. they try to gave good routes also.

Recommendations to others considering the product

Gave A -Z Connectivity smoothly.

What business problems are you solving with the product? What benefits have you realized?

We are a service provider in india, they providing best rates with very comparative price.

Learn more about thinQ

thinQ Videos

Kate from G2 Crowd

Learning about thinQ?

I can help.
* We monitor all thinQ reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.
thinQ
4.8
(11 reviews)