Thought Industries

Thought Industries

4.6
(17)

Thought Industries provides learning delivery and monetization tools through a customizable white-label platform. From creating online courses to managing an online learning business, the platform hosts a library of features that enable organizations to get to market quickly and cost-effectively.

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Thought Industries Features

Customer Information

Customer Health Scores

Provides users a customer-specific score to determine the overall satisfaction of each customer.

Not enough data available

Customer Monitoring

Monitor customer actions overall as well as their interactions with different teams within the company, such as the support team

Not enough data available

Customer Profiles

Gain a holistic view of your customers. Create customer profiles based on data pulled in from multiple sources including CRMs, service desks, marketing tools, and financial systems such as accounting and payroll software.

Not enough data available

Playbooks

Create and structure key customer success processes into a "playbook" to create unified team best practices for handling customers.

Not enough data available

Customer Segments

Separate customers into similar segments based on criteria such as subscription models, support needs, or usage behaviors to allow for more personalized and specific attention.

Not enough data available

Product Engagement

Identify which customers are getting the most out of your products or services and highlight those who have not yet fully adopted or may need further training.

Not enough data available

Surveys

Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information.

Not enough data available

Training and eLearning

Assessments and Practice

Provides Quizzes, Testing and Software Simulations to reinforce and measure effectiveness of materials

94%
(Based on 5 reviews)

Content Delivery and Tracking

Includes Self-led, Instructor-led, web-based collaboration and tracking of completion for compliance.

82%
(Based on 6 reviews)

Social Learning

Enables team members to learn by collaborating with each other

Not enough data available

Content Creation

Provides tools to create training materials for instructor-led and self-led courses

79%
(Based on 5 reviews)

Customer Training

Training courses can be offered outside organization to customers and partners. Can include e-Commerce functionality for customers to purchase training courses.

Not enough data available

Manager Portals

Allows Managers and/or parents to see progress of team members or children

Not enough data available

Content Storage and Management

Provides functionality to store, organize and search all training content

Not enough data available

Content Libraries

Provides pre-created content (Courseware) on standard topics that can be used as part of a curriculum.

Not enough data available

Predictions

Churn Risk

Calculates the risk that your customers will not renew or continue using your product or service.

Not enough data available

Upsell Opportunities

Discovers and highlights factors that lead to upsell opportunities.

Not enough data available

Custom Triggers

Allows users to set custom triggers to signal actions that will lead a customer to act in a particular way.

Not enough data available

Machine Learning

Ability for the platform to learn and improve predictions based on previous customer behavior and a growing database of customer information.

Not enough data available

Course Authoring

Course Builder

Enables user to create courses.

Not enough data available

Role-Based Templates

Provides templates for course creation based on industry or role.

Not enough data available

Assessments & Quizzes

Enables the design and administration of tests and quizzes.

Not enough data available

Instructor-Led Training

Enables for design of classes that are led by an instructor.

Not enough data available

Platform

Reporting & Dashboards

Access pre-built and custom reports and dashboards for viewing

Not enough data available

API & Integrations

The number of sources from which the platform can pull customer data and how well those integrations are supported.

Not enough data available

Data Import & Export Tools

Ability to input, modify, and extract data from the application in bulk through a structured file.

Not enough data available

Workflow Capability

Automates everday customer success functions for more efficient and effective day-to-day processes.

Not enough data available

Notifications

Set alerts for customer actions in order to respond quickly and proactively.

Not enough data available

Customization

Allows administrators to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views.

Not enough data available

Scalability

Ability for the platform to grow with the user's company and support an increasing number of customers and users within the platform.

Not enough data available

Data Security

The measures taken to ensure that the customer data being held within the platform is being hosted in a safe environment and is not prone to risks.

Not enough data available

Performance & Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

Not enough data available

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Not enough data available

Course Delivery

Learning Paths

Creates sequences of classes which must be taken in a specific order.

Not enough data available

24/7 Availability

Enables access to courses 24/7.

Not enough data available

Communication & Notifications

Provides functionality to communicate and send notifications to users.

Not enough data available

Assignment Scheduling

Enables users to plan assignments and dispense them automatically.

Not enough data available

Course Management

Gamification

Motivates users by tracking points, achievements, and badges.

Not enough data available

Varied User Types

Limits user access to certain functionality and courses.

Not enough data available

Certifications

Provides custom certifications to distribute after course completion.

Not enough data available

Platform

Customization

Allows administrators to customize to accomodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.

81%
(Based on 7 reviews)

Integration APIs

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.

Not enough data available

Internationalization

Enables users to view and transact business with the same content in multiple languages and currencies.

Not enough data available

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

93%
(Based on 6 reviews)

Performance and Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.

87%
(Based on 7 reviews)

Mobile User Support

Not enough data available

Reporting

Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports.

80%
(Based on 6 reviews)

Dashboards

An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance

79%
(Based on 7 reviews)

LMS Marketplace

E-Commerce

Enables user to sell their courses and receive compensation electronically.

Not enough data available

Course Marketplace

Enables users to purchase and consume courses via an online marketplace.

Not enough data available

Subscriptions

Enables user to sell and manage subscriptions to created courses.

Not enough data available

Interface

White Labeling

Customizes account to with homepage branding, personalized URL, and more.

Not enough data available

Multilingual

Provides multiple language choices.

Not enough data available