What do you like best?
Simplicity. Single Sign On. Super Support. Amazing Customer Service.
Facebook is working on their own social Intranet @Work, but it pales in comparison (in our opinion) to the flexibility of ThoughtFarmer.
From the initial sales overview all the way through implementation, ThoughtFarmer and the many amazing people there have always looked for ways to help us make our dreams for what our Intranet could be come to life.
This platform plays nicely with our Active Directory, making it easy to onboard new employees and term any who leave. It's also easy to use, add/edit content, and design flourishes that match our brand.
What do you dislike?
There's very little to dislike, honestly. There have been some things we wished they had when we first signed up (custom templates, threaded comments, image libraries), but they have either added them without us asking as part of their roadmap OR added them because we asked in a Feature Request. They typically a major update, as well as a pretty significant additional update, every year, along with almost monthly builds that get deployed.
Recommendations to others considering the product
They have a number of clients in the education, healthcare, and financial industries and all of their software is SOC II compliant for those concerned about security.
What business problems are you solving with the product? What benefits have you realized?
We were looking to replace our Sharepoint Intranet with something that people would actually login to, update information, share, collaborate, and work together. Sharepoint works fine for us to share documents, but no one is connecting or engaging in it. It is not a place where people start their day or look for information that helps them do their job. Our company saw multiple acquisitions on mergers in a short period of time and ThoughtFarmer helped us re-establish and redefine our company culture. We have a workforce that is 50% remote ThoughtFarmer has helped us stay connected.