Tigerpaw CRM

(16)
2.8 out of 5 stars

Attract and retain more customers with Tigerpaw's contact management module. A complete CRM and marketing engine, Tigerpaw allows you communicate with customers and prospects and track those efforts in order to streamline your account management process.

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Tigerpaw CRM Reviews

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Showing 16 Tigerpaw CRM reviews
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Tigerpaw CRM review by <span>Amanda P.</span>
Amanda P.
Validated Reviewer
Verified Current User
Review Source

"Tigerpaw"

What do you like best?

I really like the simple interface of the product. It brings me back to the good old FTP server days where everything is simply listed and categorized on the left and there aren't too many flashy buttons, apps, widgets, or other random things to confuse you. This is definitely a basic file server for an older more seasoned computer user generation, but can be easily used by younger folks.

What do you dislike?

Not much to be honest. I am very set in my early 2000's computer use days, so this is a great product for me.

Recommendations to others considering the product

Definitely give it a try, it's an easy program that will most definitely help out your growing company especially if you have members out on the road a lot.

What business problems are you solving with the product? What benefits have you realized?

It's a great an easy way to have a secure file share server we can access anywhere since our sales team is always on the road, and so are our install techs. So drawings, budgets, sales plans, preliminary project info, it can easily be stored and access here without too many confusing "frills"

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Tigerpaw CRM review by <span>Alexander C.</span>
Alexander C.
Validated Reviewer
Verified Current User
Review Source

"It works ok until it doesn't."

What do you like best?

The UI is easy to use and navigation is ok and straightforward, paid support is adequate. The ticketing portion works great and is easy to use and track customer issues.

What do you dislike?

The database is easy to corrupt and various stages of inventory transfers tend to lose data or quantities of product, this has resulted in many calls to support, sometimes the answer is to just reboot the sql database server. SN's will remain but quantities will be off and support cannot figure out how to fix this so we end up having to scrap the item and recreate it. The UI does not support searching within the string. Finding products or serial numbers requires it to be typed as written.

Recommendations to others considering the product

it is a good CRM if you day to day operations do not require Asset tracking and is more focused on Trouble tickets.

What business problems are you solving with the product? What benefits have you realized?

Supporting our customers inventory. The ability to track not just contact information, addresses, and trouble tickets, but also track all of their assets and transfer assets between our new sales and RMA dept then back into customer asset database. we also integrate it with our shipping system to quickly create UPS labels to get new and RMA product out the door faster and with better accuracy.

What CRM All-in-One solution do you use?

Thanks for letting us know!
Tigerpaw CRM review by <span>Randy C.</span>
Randy C.
Validated Reviewer
Review Source

"Superb support"

What do you like best?

Tigerpaw Software has served us for many years with minimal issues. The system has handled numerous custom integrations and customization's to better fit our needs. Tigerpaw goes above and beyond in support of their customers and really leaves you feeling like you have a partner, not just a solution. The software is easy to use and navigate for end users.

What do you dislike?

Any negatives I have with Tigerpaw Software is in direct relation to the version my company is on, which is aged quite a bit at this point. This really speaks to the software as a whole as even being outdated and missing out on some new and exciting features Tigerpw has added, we have still been able to keep the software running smoothly, while ever increasing the load on the environment

Recommendations to others considering the product

Tigerpaw actively listens to the community and tries to implement changes that will have the most benefit across their user base. Open discussion is encouraged with Tigerpaw, who holds meeting to gather user feedback. While the software is easy to use and does a great job, the key with Tigerpaw is the people behind the scenes. From support to development to ownership and everything in between, this is a company I am happy to have the pleasure of doing business with

What business problems are you solving with the product? What benefits have you realized?

I have worked in the IT field for the past 20 years and have never come across a company as passionate and willing to support their customer base as Tigerpaw has. This is one of the vendors I enjoy calling as any issue is usually minor, addressable quickly and handled with care each time. I am never left wondering if a call to support is going to wreak havoc on my day, as it is always a pleasant experience

Tigerpaw CRM review by <span>Matthew B.</span>
Matthew B.
Validated Reviewer
Verified Current User
Review Source

"Is there really any perfect CRM application?"

What do you like best?

It allows us to do our jobs on a daily basis, from ticketing, to customer contact information, to quoting/billing.

What do you dislike?

All of these types of applications have their own quirks, and Tigerpaw is no different. It is not very good an scheduling bulk tasks from a template, and it can be frustrating to schedule recurring tasks as well - once they are scheduled, you better not have to make any changes to it, otherwise you have to remove it and reschedule. Having scheduling tie in tighter with Outlook (or just using outlook for scheduling) would be a welcomed change.

Recommendations to others considering the product

Make sure to talk to Tigerpaw about your business process to be sure there isn't anything that needs to change to fit into the Tigerpaw ecosystem.

What business problems are you solving with the product? What benefits have you realized?

Tigerpaw keeps all employees in sync. It is our daily play book - it handles all scheduling tasks, and does a good job of it. Without a CRM, you staff won't be on the same page - a central place to track client data, service orders, schedules, and billing is SOOOO important to running s successful business.

Tigerpaw CRM review by <span>Matthew L.</span>
Matthew L.
Validated Reviewer
Review Source

"Not User Friendly"

What do you like best?

There are plenty of customization variables that you can use, so if you have a highly segmented business, or just like very granular detail, Tigerpaw has plenty of that. I have been told it is good for billing as well, although i do not use it for billing.

What do you dislike?

pretty much everything else. You will definitely need training to get used to it. If you are doing anything other than looking up accounts, navigation and usability fall apart quickly. I will just give you an example from a marketing standpoint. To send out a campaign, you have to first create an email template. Should be simple but this requires first finding where the email templates are in the "master tables". Then you have to create an activity, then a campaign. This is already double the steps it should take. Once you finally do get it created, you cant just hit send. You have to tell it to send, and then process the activities for the entire day to get it to send. Everything is this difficult.

Recommendations to others considering the product

Make sure that there are no other CRM tools that you can use first. We only use it because we have specific billing needs.

What business problems are you solving with the product? What benefits have you realized?

There are no marketing benefits with Tigerpaw. It is difficult, restrictive, and lacks any sort of connectivity with other services.

Tigerpaw CRM review by <span>John G.</span>
John G.
Validated Reviewer
Review Source

"Great CRM "

What do you like best?

Tigerpaw allows our team to store data sets and pricing tables all in one convenient location. This makes it super easy for our team to QA each others work and share information. We primarily use it as a quoting tool and CRM.

What do you dislike?

It's bulky and a very dense piece of software. It's challenging for our team to use it on the go, and wish there was a slick iOS app or android app that would be used.

Recommendations to others considering the product

It does exactly what it says, and you'll have a great CRM without the bells and whistles that will serve you and your team well. Would definitely recommend to anyone looking to implement a CRM and quoting tool within their organizations.

What business problems are you solving with the product? What benefits have you realized?

Communication, pricing tools, and quoting were all solved with TigerPaw

Kate from G2 Crowd

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