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Tigerpaw One

2.7
(19)

Attract and retain more customers with Tigerpaw's contact management module. A complete CRM and marketing engine, Tigerpaw allows you communicate with customers and prospects and track those efforts in order to streamline your account management process.

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Tigerpaw One Reviews

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Showing 19 Tigerpaw One reviews
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Tigerpaw One review by Amanda P.
Amanda P.
Validated Reviewer
Verified Current User
Review Source

"Tigerpaw"

What do you like best?

I really like the simple interface of the product. It brings me back to the good old FTP server days where everything is simply listed and categorized on the left and there aren't too many flashy buttons, apps, widgets, or other random things to confuse you. This is definitely a basic file server for an older more seasoned computer user generation, but can be easily used by younger folks.

What do you dislike?

Not much to be honest. I am very set in my early 2000's computer use days, so this is a great product for me.

Recommendations to others considering the product

Definitely give it a try, it's an easy program that will most definitely help out your growing company especially if you have members out on the road a lot.

What business problems are you solving with the product? What benefits have you realized?

It's a great an easy way to have a secure file share server we can access anywhere since our sales team is always on the road, and so are our install techs. So drawings, budgets, sales plans, preliminary project info, it can easily be stored and access here without too many confusing "frills"

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Tigerpaw One review by Alexander C.
Alexander C.
Validated Reviewer
Verified Current User
Review Source

"It works ok until it doesn't."

What do you like best?

The UI is easy to use and navigation is ok and straightforward, paid support is adequate. The ticketing portion works great and is easy to use and track customer issues.

What do you dislike?

The database is easy to corrupt and various stages of inventory transfers tend to lose data or quantities of product, this has resulted in many calls to support, sometimes the answer is to just reboot the sql database server. SN's will remain but quantities will be off and support cannot figure out how to fix this so we end up having to scrap the item and recreate it. The UI does not support searching within the string. Finding products or serial numbers requires it to be typed as written.

Recommendations to others considering the product

it is a good CRM if you day to day operations do not require Asset tracking and is more focused on Trouble tickets.

What business problems are you solving with the product? What benefits have you realized?

Supporting our customers inventory. The ability to track not just contact information, addresses, and trouble tickets, but also track all of their assets and transfer assets between our new sales and RMA dept then back into customer asset database. we also integrate it with our shipping system to quickly create UPS labels to get new and RMA product out the door faster and with better accuracy.

What Professional Services Automation solution do you use?

Thanks for letting us know!
Tigerpaw One review by Randy C.
Randy C.
Validated Reviewer
Review Source

"Superb support"

What do you like best?

Tigerpaw Software has served us for many years with minimal issues. The system has handled numerous custom integrations and customization's to better fit our needs. Tigerpaw goes above and beyond in support of their customers and really leaves you feeling like you have a partner, not just a solution. The software is easy to use and navigate for end users.

What do you dislike?

Any negatives I have with Tigerpaw Software is in direct relation to the version my company is on, which is aged quite a bit at this point. This really speaks to the software as a whole as even being outdated and missing out on some new and exciting features Tigerpw has added, we have still been able to keep the software running smoothly, while ever increasing the load on the environment

Recommendations to others considering the product

Tigerpaw actively listens to the community and tries to implement changes that will have the most benefit across their user base. Open discussion is encouraged with Tigerpaw, who holds meeting to gather user feedback. While the software is easy to use and does a great job, the key with Tigerpaw is the people behind the scenes. From support to development to ownership and everything in between, this is a company I am happy to have the pleasure of doing business with

What business problems are you solving with the product? What benefits have you realized?

I have worked in the IT field for the past 20 years and have never come across a company as passionate and willing to support their customer base as Tigerpaw has. This is one of the vendors I enjoy calling as any issue is usually minor, addressable quickly and handled with care each time. I am never left wondering if a call to support is going to wreak havoc on my day, as it is always a pleasant experience

Tigerpaw One review by Matthew B.
Matthew B.
Validated Reviewer
Verified Current User
Review Source

"Is there really any perfect CRM application?"

What do you like best?

It allows us to do our jobs on a daily basis, from ticketing, to customer contact information, to quoting/billing.

What do you dislike?

All of these types of applications have their own quirks, and Tigerpaw is no different. It is not very good an scheduling bulk tasks from a template, and it can be frustrating to schedule recurring tasks as well - once they are scheduled, you better not have to make any changes to it, otherwise you have to remove it and reschedule. Having scheduling tie in tighter with Outlook (or just using outlook for scheduling) would be a welcomed change.

Recommendations to others considering the product

Make sure to talk to Tigerpaw about your business process to be sure there isn't anything that needs to change to fit into the Tigerpaw ecosystem.

What business problems are you solving with the product? What benefits have you realized?

Tigerpaw keeps all employees in sync. It is our daily play book - it handles all scheduling tasks, and does a good job of it. Without a CRM, you staff won't be on the same page - a central place to track client data, service orders, schedules, and billing is SOOOO important to running s successful business.

Tigerpaw One review by Matthew L.
Matthew L.
Validated Reviewer
Review Source

"Not User Friendly"

What do you like best?

There are plenty of customization variables that you can use, so if you have a highly segmented business, or just like very granular detail, Tigerpaw has plenty of that. I have been told it is good for billing as well, although i do not use it for billing.

What do you dislike?

pretty much everything else. You will definitely need training to get used to it. If you are doing anything other than looking up accounts, navigation and usability fall apart quickly. I will just give you an example from a marketing standpoint. To send out a campaign, you have to first create an email template. Should be simple but this requires first finding where the email templates are in the "master tables". Then you have to create an activity, then a campaign. This is already double the steps it should take. Once you finally do get it created, you cant just hit send. You have to tell it to send, and then process the activities for the entire day to get it to send. Everything is this difficult.

Recommendations to others considering the product

Make sure that there are no other CRM tools that you can use first. We only use it because we have specific billing needs.

What business problems are you solving with the product? What benefits have you realized?

There are no marketing benefits with Tigerpaw. It is difficult, restrictive, and lacks any sort of connectivity with other services.

Tigerpaw One review by John G.
John G.
Validated Reviewer
Review Source

"Great CRM "

What do you like best?

Tigerpaw allows our team to store data sets and pricing tables all in one convenient location. This makes it super easy for our team to QA each others work and share information. We primarily use it as a quoting tool and CRM.

What do you dislike?

It's bulky and a very dense piece of software. It's challenging for our team to use it on the go, and wish there was a slick iOS app or android app that would be used.

Recommendations to others considering the product

It does exactly what it says, and you'll have a great CRM without the bells and whistles that will serve you and your team well. Would definitely recommend to anyone looking to implement a CRM and quoting tool within their organizations.

What business problems are you solving with the product? What benefits have you realized?

Communication, pricing tools, and quoting were all solved with TigerPaw

Tigerpaw One review by Sheri G.
Sheri G.
Validated Reviewer
Review Source

"User Friendly"

What do you like best?

Easy to learn and use. I use this program for dispatching and i like the ability to send my service orders directly from the app to my technician

What do you dislike?

Very slow going from one option to the next. When searching for an account it finds it quickly, but slow to pull it up.

Recommendations to others considering the product

This system really is easy to use, very user friendly, anyone can learn it.

What business problems are you solving with the product? What benefits have you realized?

Dispatching to technicians. The benefit I experience is a streamlined process and the ease of everything online without needing to print every order is also a benefit to the environment.

Tigerpaw One review by Christopher E.
Christopher E.
Validated Reviewer
Verified Current User
Review Source

"Tigerpaw makes for good business planning"

What do you like best?

Tigerpaw makes for a good way to keep business invoices in order and make sure that invoices get properly completed in an orderly and timely fashion. Tigerpaw's invoice logging system also makes it easy for me to transfer work between coworkers and transfer tasks that need escalated importance to management. The logging features are great when charging by the hour, and gives a working time for all workers, and lets me know who was the last one to work on it, in case someone drops the ball on an invoice.

What do you dislike?

One of the problems with tigerpaw is the employees that use it. If nobody follows through one hundred percent with the program, it will never work for the company. If my coworkers refuse to update invoices and create invoices for clients, we wont charge clients and get our jobs done properly. One of the other problems with it is that it is very cluttered and has a very ancient user interface. It can be complicated to use when it is hard to navigate.

Recommendations to others considering the product

Tigerpaw should definately improve on their user interface, it is extremely archaic and needs to be updated for ease of use.

What business problems are you solving with the product? What benefits have you realized?

The problem in our business is communication between branches. BY using tigerpaw we can effectively redistribute work and reroute problems to the people who can fix them. One of the hardest thing to establish between management, tech support and sales is the communication and who is responsible for what job. Tigerpaw will have us delegate roles between everyone to get the job done.

Tigerpaw One review by Administrator
Administrator
Validated Reviewer
Review Source

"Over looked"

What do you like best?

Tigerpaw CRM is one of the most over looked platforms. It is a very powerful tool that allows you to manage contracts, sales opportunities, quotes, Project management, and accounting.Tigerpaw CRM is one of the most over looked platforms. It is a very powerful tool that allows you to manage contracts, sales opportunities, quotes, Project management, accounting, and the most impressive tool service orders. A few notable features is the ability to send and email from outlook and have it automatically saved into journal entries, and the processing credit cards right from the system saving lots of time.

What do you dislike?

The project management portion is very week and does not seem to follow basic logic. Running custom reports can be very time consuming and not always resulting in what you were looking for. Managing large accounts with multiple locations is week. You must find and then link the accounts together, resulting in a not so perfect way of tracking progress.

What business problems are you solving with the product? What benefits have you realized?

Three main problems are being addressed; (1) The ability to closely monitor service orders and have detailed notes regarding past problems. (2) Contract management is much more stream lined and manageable. (3) Quotes and opportunities are more manageable.

Tigerpaw One review by Bradley P.
Bradley P.
Validated Reviewer
Verified Current User
Review Source

"Good CRM, though a bit dated"

What do you like best?

Lots of different tools available to help provide information for clients and support tickets.

What do you dislike?

It is Application and SQL based meaning that the program has to be installed on your computer and accessing it when working from home can be a pain.

Recommendations to others considering the product

Honestly, to my knowledge, there are better tools out there that are far easier to use, web based, and client friendly. Not being an admin, i cannot tell whether or not it is any more cost effective than a better tool.

What business problems are you solving with the product? What benefits have you realized?

Support management, client documentation and lists, and time management/tracking.

Tigerpaw One review by Administrator in Arts and Crafts
Administrator in Arts and Crafts
Validated Reviewer
Verified Current User
Review Source

"Use Tigerpaw daily for the last 7 years"

What do you like best?

I like being able to create invoices in batches. I also like being able to transfer data from Tigerpaw into QuickBooks.

What do you dislike?

I don't like not being able to transfer data from Quickbooks into Tigerpaw. I understand that this software is built around a database but I don't like the fact that an invoice that has been issued and posted may change just because a contract has been modified. Once an invoice has been posted, it should remain as it was when it posted for eternity.

Recommendations to others considering the product

We decided to not continue to pay the Tigerpaw Customer Assurance years ago. They may or may not still have the TCA program. At the time, it was not cost effective to pay the TCA every year. If you do get the TCA, remember that it auto renews so note your calendar 90 days out from the renewal date so a decision can be made as to whether the renewal will be done.

What business problems are you solving with the product? What benefits have you realized?

We have been able to reduce the time spent invoicing customers who have monthly recurring service.

Tigerpaw One review by Anna H.
Anna H.
Validated Reviewer
Review Source

"I log customer services orders in and send out email marketing campaigns"

What do you like best?

It offers you a lot of options with the database- it is true you can do a lot with it, but can be difficult to figure out.

What do you dislike?

It is not very user friendly. It is pretty difficult to figure out how to use, not intuitive whatsoever.

Recommendations to others considering the product

I would look around at other options first, Tigerpaw is not very intuitive and it's complicated to figure out.

What business problems are you solving with the product? What benefits have you realized?

Easy to organize customer orders and send out email campaigns.

Tigerpaw One review by Ethan K.
Ethan K.
Validated Reviewer
Verified Current User
Review Source

"An okay ticketing software"

What do you like best?

It was easy to track and create service ordrers

What do you dislike?

very slow response times, Software would often freeze up during regular use

Recommendations to others considering the product

It is a decent ticketing software, but regularly seemed to freeze and caused problems. Navigation of the software wasnt the most intuitive either.

What business problems are you solving with the product? What benefits have you realized?

creating service tickets

Tigerpaw One review by David H.
David H.
Validated Reviewer
Review Source

"Sales Rep"

What do you like best?

It’s an easy way to keep track of all our notes on our current customers and prospects.

What do you dislike?

The organization could be better when searching for notes on customers or prospects.

Recommendations to others considering the product

You need to know how you want to use it and what functions you need in your organization.

What business problems are you solving with the product? What benefits have you realized?

The business problems we are solving is organization especially from employee to employee

Tigerpaw One review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Decent program despite flaws"

What do you like best?

Tigerpaw is feature rich in workflow and reporting areas.

What do you dislike?

Bugs we continue to have throughout the years such as ACD reconciliation and email troubles.

Recommendations to others considering the product

Tigerpaw has bugs that seem to show themselves right before a new release is implemented.. basically telling you to resolve the problem you need to upgrade.

What business problems are you solving with the product? What benefits have you realized?

The mobile app allows ease of access we did not have before.

Tigerpaw One review by Kimberly P.
Kimberly P.
Validated Reviewer
Review Source

"Sales"

What do you like best?

Closing the sale. Finding new prospects, meeting new people

What do you dislike?

Cold calls repeat Clients, finding the same leads

What business problems are you solving with the product? What benefits have you realized?

None I am new with this service

Tigerpaw One review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Verified Current User
Review Source

"Great for the service department "

What do you like best?

Service department and technicians cam communicate effectively and effeciently

What do you dislike?

Not good for tracking prospects with the sales team. Premised based so very slow over vpn.

What business problems are you solving with the product? What benefits have you realized?

Transmitting data real time to techs. Better than no crm at all.

Tigerpaw One review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"This is a very industry specific CRM"

What do you like best?

Easy to learn the basics, good with inventory

What do you dislike?

Process and reporting is not intuitive.

Recommendations to others considering the product

More likely to find staff trained on Connect Wise

What business problems are you solving with the product? What benefits have you realized?

Time and materials tracking, agreement tracking

Tigerpaw One review by Administrator in Accounting
Administrator in Accounting
Validated Reviewer
Review Source

"out dated"

What do you like best?

The fact that I can hold every customer weve ever had

What do you dislike?

doesn't have accounting abilities that work well with us

What business problems are you solving with the product? What benefits have you realized?

customer relations

Kate from G2 Crowd

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