There is so much I could say here, but I'll do my best to get to the important points. First, you should know that I spent over two years looking and testing different appointment programs for my personal training/ physical rehab business. I'm a type A, picky (slightly obsessive compulsive) person who strives for perfection in everything I do. I am that guy that does research and reads twenty reviews before deciding on a product. Every appointment program I looked at, or read about, seemed to be missing something, until I found TimeTap (from now will be referred to as TT). It's the bomb-diggity with the kitchen sink thrown in, and let me tell you why.
Here's the quick list off of why I love TT:
1. Money making automated waitlist
2. Unparalleled customization
3. Instant, actually helpful, tech support
4. Easy to use
5. Full of great features
6. They never stop adding in new features!
7. It saves me time and increased my revenue
The first thing that I loved about TT was it's incredible customization. You can make this program do just about anything you want. All the email templates are customizable. The appointment mini website is customizable. You can even customize all the colors and information on your calendar, and that's just the tip of the iceberg. The craziest thing is, if there is some feature that TT somehow doesn't have, put in a request for it, and I bet it will appear within a few months. Yeah, you heard me right, a few months!
I have been with TT for over a year now, and the features they have added over that time is mind boggling! I have never worked with a program that has had the amazing amount of growth that TT has. I have never worked with a company that has been able to accomplish the startling improvements to its product like TT has. And they just don't seem to stop adding awesomeness to it.
Now, don't be intimidated by all the features, changes, and customization. When you sign up or do the trial, just make an appointment for a phone conference with one of their tech specialist. They will walk you through everything. I highly suggest this because during my trial period I thought there were things TT couldn't do, but when I worked with the tech, they had all kinds of ways to make TT work the way I wanted it to.
This brings me to my next point - Instant, intelligent, tech support. They don't send you to a forum, or contact you the next day. They simply fix the problem. If it's a bigger problem that takes a change in their program, they get to it in a day usually. Some of the issues you may have could take a week or two, but not if it's something crucial. That in itself is amazing! I'm so use to other companies (apple, microsoft, adobe) who's programs are full of glitchy problems and it's six months to a year before they fix them, but not TT.
I worried about TT being reliable, but it has been pretty damn good. No major problems causing meltdowns with my clients, or disappearing appointments. My 80 year olds can figure out the interface. I have no more double booked clients showing up, unless it's totally their fault :), and I always have the system logs to back me up. Oh yeah, system logs, that show you if your client received the email reminders and it also tells you if they opened them. This takes such an incredible stress of my shoulders. Also having the ability to keep track of invoices and payments. TT just streamlined my business, completely!
My favorite feature, and the one no one else had, was an AUTOMATED WAITLIST SYSTEM. This has increased my revenue by 20%!!!! It's so crazy. I just sit back and see the emails come in of clients canceling their sessions and then 2 minutes later, a client on the waitlist has booked the newly opened session. And I had to do nothing to make that happen.
Here's some other numbers you may like. The hours upon hours I spent emailing and texting clients back and forth about appointments, are no longer waisted. The times I stressed about screwing up an appointment with a client - gone! TT has illuminated 5+ hours of busy work out of my week. I just sit back, let it do its thing, and enjoy my full schedule.
If you care about your business and your clients, and you want to be and look professional, then you need TimeTap. I constantly hear from clients that they are impressed by my appointment system. How useful and easy it is to use. They love the ability to take control of their schedule. I know this is a long review but I want you to know that this program is the one for you. If you are a self employed therapist, hair dresser, trainer, or you run any kind of business with appointments, TT will change your life! I have searched and I have tested so many other appointment programs and nothing has come close to TimeTap. I honestly feel like this company legitimately cares about what its clientele needs, and they are constantly striving to give it to them. They have listed to me over the year and somehow added in all the things I could have wished for. Timetap is a life change for me, and it's leaps and bounds above the competition.