What do you like best?
It's an easy iFrames interface embedded in the website code that is seamless to the end user. I like the TIN Validation and the Risk Mgmt module. I especially like the ability to pay using several methods with the push of a button although we have not utilized this functionality yet so I can't comment on how well it works. This is just what I"ve heard.
What do you dislike?
I dislike that TIN validation is a manual process that requires us to monitor the updates on our end and notify support when it wasn't processed as expected. I also don't like that we can have duplicates push to our ERP because we don't have the Risk Mgmt module turned on which requires more manual intervention to eliminate. I also don't like that we are unable to make manual updates to our partner information in the Tipalti system. For example, we have hundreds of partners that were registered before Tipalti was implemented but we can't manually load their tax forms into the system because the form in the iFrames is a legal document. Makes sense, just a bit inconvenient.
Recommendations to others considering the product
Put the use cases together for what your desired solution needs are and have that demonstrated to your end users for full buy-in before go live.
** I was not involved in the implementation of this tool so I can not comment on anything other than after go-live experiences.
What business problems are you solving with the product? What benefits have you realized?
We are solving the problem of having one location where our partners can register to be paid and all of the payout information is located. The benefit, TIN Validation occurs before we pay our partners and Finance has a single source for payment info.