TMW Systems

(8)
3.3 out of 5 stars

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TMW review by <span>Tim B.</span>
Tim B.
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"Does a Lot of Things Well, but Could be Better"

What do you like best?

The TMW.Suite products provide a fairly current, .NET, look and feel. Microsoft stack means it's familiar to users and administrators. Easy to train users. Layouts can be customized to restrict access to pages and fields. Existing interface with Microsoft Dynamics GP for accounting makes implementation less time consuming since a custom AR/AP/GL interface does not need to be developed.

What do you dislike?

Support can be slow to respond and completely fails to meet their SLA at times. Some applications seem slow.

Seems that there are some core features of the product that could be improved or added rather than focusing so much attention on emerging technologies.

Recommendations to others considering the product

Implementation can be tedious (considering the simplicity of the product) due to their methodology and lack of motivation. It is completely up to the customer to drive the implementation and keep TMW progressing. Have a good project plan stick to it.

What business problems are you solving with the product? What benefits have you realized?

TMW has allowed us to interface with other applications and systems to eliminate man-hours performing repetitve and mundane tasks. We can track loads via applications that ping driver cell phones, customers can tender orders via EDI or web portals, we can send loads to freight boards directly from the UI rather than retyping.

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TMW review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great progress, but still clunky and not with the times"

What do you like best?

Feature rich and covers a wide range of needs for the Trucking industry. Everything from customer tracking and billing to parts and inventory. I also find the reminders for repairs and checkups very useful for our company. Dawg alerts are super useful, but in the recent update to online, dawg alerts have to be managed with a config client that relies on silverlight which is too outdated to run on anything

What do you dislike?

There are too many dependencies on old and unsecured software like silver light or IE. The layout and design of the software is still clunky and inefficient and feels like it was designed by a high school student in the 90's. There are still a lot of glitches and bugs in the software that make day to day work a hastle.

Recommendations to others considering the product

Good product, requires more end user training than you'd like.

What business problems are you solving with the product? What benefits have you realized?

Customer and parts tracking.

What Transportation Management solution do you use?

Thanks for letting us know!
TMW review by User
User
Validated Reviewer
Verified Current User
Review Source

"Middle-of-the-road Asset-based TMS"

What do you like best?

It gets done what needs to get done - the process of optimizing orders, tendering loads, status updates, all the way through invoice reconciliation.

What do you dislike?

Workflows are best for over-the-road type fleets. Workarounds or inaccurate data produced with short-haul (shuttle) runs and it's clunky when used for a hub-and-spoke distribution network. Overall, we've made many many modifications to the system to get orders to flow through it in a reasonable fashion. And once you modify it, upgrades suddenly become much more complex.

Recommendations to others considering the product

Keep your options open when deciding upon a TMS and consider what context you're going to use it in (shuttles, OTR-based operations, dedicated distribution, etc.). Select your TMS carefully from there.

What business problems are you solving with the product? What benefits have you realized?

Tendering loads to assets, invoicing, dispatching. Historical data is there, although the analytics and reporting is nothing to scream about.

TMW review by User in Transportation/Trucking/Railroad
User in Transportation/Trucking/Railroad
Validated Reviewer
Verified Current User
Review Source

"Workable software, very locked down"

What do you like best?

Software works, low learning curve , there are many customizable views and exports which are useful.

What do you dislike?

Not a lot of options for power users. The overall core functions are great, but in order to customize non built in references, you can't add in your own, another dept needs to put them in. Should have ability to modify modules like planning worksheet myself , not submit a ticket to development.

What business problems are you solving with the product? What benefits have you realized?

Integrating multiple business units to a seamless One size fits all viewer for all assets on and off road.

TMW review by User in Transportation/Trucking/Railroad
User in Transportation/Trucking/Railroad
Validated Reviewer
Review Source

"Customer Service Representative using TMW on a daily basis for managing customer shipments."

What do you like best?

TMW is fairly clean and modern in design. I think it is easy to locate the information needed on each menu and it is flexible to layout preferences as well.

What do you dislike?

Sometimes TMW is too rigid - when there are exceptions to the norm, there can be a lot of hoops to jump through. However, this is a good fail safe feature in a way!

What business problems are you solving with the product? What benefits have you realized?

This is the first TMS I have used so I do not have much to compare to, but i think TMW helps more than hinders my every day work.

TMW review by User in Transportation/Trucking/Railroad
User in Transportation/Trucking/Railroad
Validated Reviewer
Review Source

"Essential for the Transportation business "

What do you like best?

The program displays a lot of information and its simple enough to use.

What do you dislike?

Sometimes there is too much information on screen. At times this program freezes up and requires users to log off the server and log back in to become usable. Also the word integration goes wrong and has a pop up window comes with an error.

What business problems are you solving with the product? What benefits have you realized?

Its easy to track all parts of the business from maintenance and scheduling and availability of the drivers. TMW also prevents time conflicts of the drivers and their loads

TMW review by User in Oil & Energy
User in Oil & Energy
Validated Reviewer
Review Source

"Easy to Use"

What do you like best?

I like the ease of use and the ability to use for multiple departments.

What do you dislike?

I dislike not having a go to manual with clear instructions of use.

Recommendations to others considering the product

Keep up with the upgrades to utilize all of the features.

What business problems are you solving with the product? What benefits have you realized?

My company uses TMW for invoicing, settling, dispatching, record management, and more. I have realized the benefit of keeping historical data.

TMW review by Administrator in Transportation/Trucking/Railroad
Administrator in Transportation/Trucking/Railroad
Validated Reviewer
Review Source

"Sales"

What do you like best?

The system seems very basic. Easy to train on

What do you dislike?

The system seems to need updates. Many times after using it for a while it just closes and you have to reopen and start all over.

What business problems are you solving with the product? What benefits have you realized?

Order entry / starting new loads/ dispatch. Billing. Looking up customers/ file maintnences

I do like that there are different applications for each task

Kate from G2 Crowd

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