I have a team of 5 but decided to bring on 2 student interns to do some testing for our development team, bringing us over the 6 employee threshold for the free version. Of the entire team, I am the only full-time employee and don't get paid, so I probably didn't really need a timekeeping app, but I figured, if it makes life easier, let's go for it. I opted to save some money and buy the year up front (Big Mistake) The first month is free and was spent trying to get everyone used to using Toggl, which they never did. It really only stuck with my CTO who had used it with another company in the past so he was already used to it, everyone else to this day just plugs their hours into it at the end of the week/month, which could easily be handled with an email. Not that any of that is Toggl's fault, but there just was not a lot of value for MY team. The problem, however, was when I added a user to replace someone who had left, and forgot to take the old person off the list right away, boom get hit with another 100 dollars for that new employees year in advance. I emailed support (They do not offer phone support at all) to let them know that after looking at this new charge and how little my employees use the service, I'd really like to downgrade to the free version and get a prorated refund. They informed me that they do not give refunds, even though it says on their website you can downgrade anytime. That actually is true you can press the button that says downgrade, but it won't actually downgrade until you're credits have run out. I asked to have a manager call me, and was informed that they would never do that as they don't make phone calls. They said they'd speak to a supervisor about a refund. No one ever got back to me. I emailed again asking to speak to a supervisor and someone emailed me back simply saying they don't give refunds and citing some fine print in their terms that of course, I agreed to when I signed up. I did agree, so it's not a scam, but boy they must not be very confident in their product. My company needs money more than anything, and I would NEVER refuse a pro-rated refund to an unhappy user.