What do you like best?
The automation features are very simple to use, so my company is basically handling all of the standard rental communications/inquiries on its own now. I had a couple other rental management programs before this one and they never got the automation part right...it's extremely important to me.
There's also the calendar I have to mention - this is by far the best master calendar feature I've seen yet. They sync up 8 different channels and 6 properties of mine into something I can actually read. The amount of control I have here is crazy too.
What do you dislike?
I don't want to be one of those people who just harps on and on about how a company is the best in the world, so I'll mention something: it takes a few days to fully understand the program. There's a ton of features and they put a lot of control in your hands. Synching up all the channels is the easy part, but you'll need to read through the documentation to really start learning how to do more complex stuff like making more complex automation templates and stuff.
Recommendations to others considering the product
They are the only short term rental management software company that seems to have a trial period - that's the route I took, and the decision to continue using them and switch my whole business over followed shortly after.
What business problems are you solving with the product? What benefits have you realized?
My whole business is 100% more efficient. I have always used software management programs to run my business, so I can't tell you how hard it is without them. But I can tell you that compared to the others, Tokeet seems to be the most advanced, and they definitely have much a much better price than the others I used. The amount of stuff I can get done in a day now has improved so much because I'm not caught up struggling with the details - stupid listing errors, keeping track of 1000 guest inquiries, talking to my cleaning lady every time a customer checks out - I don't even touch that stuff anymore!