If you're a busy professional and need contact management software that actually works, run, don't walk, away from Top Producer. The most common use of contact management software is to be able to export contacts for use in mailing. The software has 2 different means of entering addresses, which are inconsistent. The first way, you just enter the address. The second option forces you to enter the address number, street, etc. into separate fields. The unsuspecting user can easily end up with an exported file in which sometimes the address is in one field and sometimes parsed out. Top Producer staff claim this is a known bug and that their developers are "working" on it. This problem has had to have existed for at least 10 years and yet they're "working" on it. The employee, Billy, with whom I spoke, said all software has bugs, but not all software has MAJOR BUGS that go unaddressed.
If you're faced with this problem when exporting your contacts, YOU are forced to take the time to fix the resulting spreadsheet yourself. So then, why are you paying these idiots to store your contact management software?