TOPdesk

4.4
(13)

TOPdesk makes ITIL-based service management software for IT, Facilities Management, and eHRM help desks.

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Showing 13 TOPdesk reviews
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TOPdesk review by Lauren V.
Lauren V.
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" TOPdesk will help create happy customers!"

What do you like best?

Constant Upgrades This is undoubtedly a TOPdesk strength that seeks to continually improve the system, which gives you hope of new features to help and enhance your current support processes.

What do you dislike?

Well if it were to quote something that needs improvement I would say that setting up roles and permissions is very limited. I'd like to have more control over what users can and can not see within the UI as well as access to functionality.

What business problems are you solving with the product? What benefits have you realized?

TOPdesk is part of the front line of our company. It helps us manage the tickets and chats of our customers with the company. This gives us visibility into the kinds of problems our customers face and allows our support staff to organize. We use the platform in our support team and in all customer-focused departments, including sales and customer success.

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TOPdesk review by User
User
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Support desk tool"

What do you like best?

You are bale to customize the view you see and sort by whichever column you want, ie you could sort by the date you have received the ticket or by the date it is due. Comments can be made which are either public or private. You are able to log the amount of time spend on each ticket and you can leave reasons, this can be either the tickets you own or on other.

What do you dislike?

I find that the report setting up can be quite difficult however the reports themselves can be great tools to help a business.

What business problems are you solving with the product? What benefits have you realized?

The management of our support issues, having these priortised based on impact and also getting to the correct department Ie Software support or IT support. Also helps or not with the amount of staff needed if the hours are logged correctly.

What Service Desk solution do you use?

Thanks for letting us know!
TOPdesk review by Melany O.
Melany O.
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"My review of Topdesk a great app! "

What do you like best?

Very user friendly especially when using it for IT calls. Also very easy to navigate while using it for register IT related incidents. Another thing I really like is how easy accessible and nice the topdesk staff is they are always very friendly and precise while handling calls.

What do you dislike?

I really cannot think of anything that I miss or would like to improve on Topdesk Every update or new version gets better and better. Making it very easy to navigate which is a plus.

What business problems are you solving with the product? What benefits have you realized?

At my organization we used TOPdesk as the service desk tool for all IT calls. Not only to handle them but to track them as well and that was a great benefit to be able to track the progress on a problem.

TOPdesk review by Luis A.
Luis A.
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"TOPdesk a solid solution for your enterprise"

What do you like best?

I love the self-service portal is very good and intuitive, especially with the latest version. If you fill the knowledge base well, users can find the help they need before they need to make a call, saving internal operator time

What do you dislike?

The tools for configuring events and actions need improving, especially the tool for events which, whilst very powerful, is cumbersome to use when configuring event criteria.

What business problems are you solving with the product? What benefits have you realized?

TOPdesk has helped us improve the connection between customers and our internal user to record incidents, change product anomalies, etc. My department is using is to support customers and internal users, but also to plan and register the hardware.

TOPdesk review by Jose u.
Jose u.
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Easy, Fast and Safe"

What do you like best?

The ease of operation that characterizes TOPdesk sotfware guarentees that your service Desk works efficiently and allows you to introduce new operators with a minimum training requeried. Software is specially designed to be clear and intuitive.

What do you dislike?

The software is very good. I have nothing negative to say

Recommendations to others considering the product

The software internet-based anyone with a PC and an internet connection can start using it immediately.

What business problems are you solving with the product? What benefits have you realized?

The implementation and standasdization of software is a programatic, sensible and focused on results. The advisors give you a great experience and the implementation processes and in the software, and they are experts in ITIL, Pince2; ISO and SOX.

TOPdesk review by Ansh C.
Ansh C.
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"Review on Topdesk"

What do you like best?

Multichannel communication is possible in this tool.

Network monitoring is one best feature in this tool in my experience.

Easy to use and install for both customers and operators.

Customer support is very responsive.

What do you dislike?

Lack of customisation for users and operators.

Project management can perform better.

Lack of new feature on regular basis.

What business problems are you solving with the product? What benefits have you realized?

All my IT related problems are solved by this tool.

Overall a great experience with this and looking forward a positive relation in future.

TOPdesk review by User in Computer Software
User in Computer Software
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"Easy to use and great reports"

What do you like best?

Topdesk seems to be easy to use for the logging of support tickets. The time logging is great and the ability to leave public and hidden comments for the ticket is great.

What do you dislike?

The number of emails sent when assigning a ticket to yourself, changing the status and adding a comment are all seperate. Not sure if this is a setup or limitation.

What business problems are you solving with the product? What benefits have you realized?

Support issues and task assignment.

TOPdesk review by User in Retail
User in Retail
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"Good ticketing system"

What do you like best?

How easy it is to update each case and how easy it is to log a ticket. The ticket can be assigned to a number of groups depending how they been setup.

You have dashboards and can log time.

What do you dislike?

Reports can be difficult to set up to. Thats about it to dislike.

What business problems are you solving with the product? What benefits have you realized?

Support issues logging abd handling system

TOPdesk review by User in Banking
User in Banking
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"Relatively new user, but very pleased so far. "

What do you like best?

I like the layout of the topdesk product. It is easy to find links that may help you solve the issue before submitting a ticket and it is cleaner than our past products when it comes to look and feel. I love being able to track the submitted tickets, as well.

What do you dislike?

I haven’t found anything that I have disliked about this software yet.

What business problems are you solving with the product? What benefits have you realized?

We use topdesk for all of our IT tickets, so we really are solving most problems with it. The tracking of tickets has been the biggest benefit.

TOPdesk review by laura a.
laura a.
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"wonderful company "

What do you like best?

i like you self -service portal is also easy for users and also saves a lot of time

What do you dislike?

the configuration can sometimes be a bit difficult

What business problems are you solving with the product? What benefits have you realized?

to solve the problems of software support or of you

TOPdesk review by User
User
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content

"Great service desk software"

What do you like best?

That it is web-based so can be accessed via any browser. The windows notifications you can receive when a user comments on a case your assigned to. The reports are use and have graphs etc.

What do you dislike?

The reports can be complicated to set up but then it does what you want so cant complain

What business problems are you solving with the product? What benefits have you realized?

As service desk for issues and staff to account for the time they spend on a particulary issue.

TOPdesk review by User in Computer Software
User in Computer Software
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"Cannot go wrong with this"

What do you like best?

The way you can log ticketz is great. The amount of detail that can be added. You can add attachements, invisible notes and public notes. Another useful feature is you register your time again a ticket

What do you dislike?

I havent found anything that I dislike about this software yet.

What business problems are you solving with the product? What benefits have you realized?

Ticket management of software issues.

TOPdesk review by User in Broadcast Media
User in Broadcast Media
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content

"Cannot go wrong with this"

What do you like best?

Logs tickets, emails you updates, you can log your time against it. Logs comments in hidden way for case comment. You cam add attachments and get great reports

What do you dislike?

Its all great and I dont.dislike amthing about it

Recommendations to others considering the product

N/A

What business problems are you solving with the product? What benefits have you realized?

Software case management. So uaser logs issue ans IT fix it.Updating as needed.

Kate from G2 Crowd

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