There are many features in Scout that so many companies would use, but my company does not currently have need for. I can understand why Scout was referred to my company to use. Scout's support people are very careful when making any changes or customized adjustments, ensuring that my company understands the workflow and triggers and how the change will affect other areas of our setup and our synch with our other systems.
What do you dislike?
the synch between scout and our other system is a bit touchy. Scout generates 'messages' that is the driving record between scout and our crm. occasionally these messages stack up with errors for several reasons "cant find serial", "cant find company". and they need to be manually deleted or corrected or no further data will pass through the systems.
Scout cannot create custom field for manually typing in the exact shipment weight. Scout cannot create a custom field for exact ship date that can be reported on (rather than using their most 'recently updated date'). You cannot mass change product codes without requesting Scout to adjust certain aspects of your Snap tool. The Snap tool acts sort of like a data loader.
Recommendations to others considering the product
Consider the amount of time that you many need to update product codes on existing inventory.
What business problems are you solving with the product? What benefits have you realized?
We needed a way to track and create inventory easily and have it sync with our primary data system. We have been able to accomplish this goal except for difficulties with certification or test inventory. It is difficult to ship something as new, receive it as used and then re-ship it as new (the product code must be manually adjusted for each serial). We are able to create sales orders and seamlessly (mostly) ship and track inventory all at once with little manual intervention.
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