What do you like best?
Building compelling stories to tell our customers during our business reviews.
Our Account Management and Customer Success teams use the Account Profile to gain insight into module usage, users, trends, and overall health
We've also had success with building Account Segments and Reports to benchmark like-customers.
What do you dislike?
After about 3 years of using the product, our company came to the realization that the data could be better. No fault of Totango, but it made us take a hard look at what we were putting in, and what we were getting out. After working with Totango to revamp our deployment, we are very satisfied.
Recommendations to others considering the product
Think about what you actually need in a customer success platform. Our company uses SalesForce as the system of record, and this system compliments it very well.
What business problems are you solving with the product? What benefits have you realized?
Increase the number of licenses within existing accounts
Selling professional services