G2 Crowd Acquires Siftery to Create a New Way to Buy and Manage Software Spend šŸš€

Tour de Force CRM

3.9
(46)

Tour de Force provides CRM, SFA, and BI software solutions that integrate with Outlook and your ERP system.

Work for Tour de Force CRM?

Learning about Tour de Force?

We can help you find the solution that fits you best.

Tour de Force CRM Reviews

Ask Tour de Force a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • For Category
  • Industry
Ratings
Company Size
User Role
For Category
Industry
Showing 46 Tour de Force reviews
LinkedIn Connections
Tour de Force review by Amber B.
Amber B.
Validated Reviewer
Verified Current User
Review Source

"Great CRM Tool"

What do you like best?

I have been working with Tour de Force for over 5 years now, as they have been our CRM. As a bigger client, we have been able to build a relationship with the TDF Staff and Support and they listen to our needs and wants. The system itself has come a long way in the years we have been using them, but it is very easy to use.

What do you dislike?

I don't have too much to say here, but I think sometimes there are struggles that myself as an Admin and user comes across that we dont use or use differently but the system cant be changed to meet all our needs. We struggle with using BI at times, so we lean on other avenues.

Recommendations to others considering the product

Aside the from the CRM system itself, the TDF Support staff is awesome. They listen to what you need, and make it happen.. even if it might take a little bit to implement those changes, its worth it in the end.

What business problems are you solving with the product? What benefits have you realized?

We are solving the issues of not following up on what is in our pipeline and all the customer interactions that really happen but not all are documented. We have a nice system and process in place that helps us get to where we are to keep up. The visibility that the CRM provides also helps us all stay up to date, esp with the alerts and notifications feature.

Sign in to G2 Crowd to see what your connections have to say about Tour de Force CRM
Tour de Force review by Tracy S.
Tracy S.
Validated Reviewer
Review Source

"Intuitive and User Friendly"

What do you like best?

The best thing I can say about TDF CRM is that it's the most user-friendly CRM I've ever worked with. It's easy to configure, easy to manage and easy to train on. It's flexibility has allowed us to custom build the system which allows us to sue the information in ways we had only dreamed of in the past. Suffice it to say it exceeds our expectations!

What do you dislike?

I honestly cannot say anything about the system that doesn't apply to any software. Everyone likes upgrades, but no one likes the unforeseen glitches that sometimes accompany upgrades. TDF has done a good job of addressing these, which we appreciate.

Recommendations to others considering the product

If you are interested in a quality CRM, I recommend getting a demonstration of the software and going from there.

What business problems are you solving with the product? What benefits have you realized?

We are now able to reduce the number of 3rd party reporting applications with the use of TDF. Our outside sales team is armed with valuable data that they have never had access to in the past.

What CRM solution do you use?

Thanks for letting us know!
Tour de Force review by User in Wholesale
User in Wholesale
Validated Reviewer
Verified Current User
Review Source

"Not very confident in the product"

What do you like best?

It's a place to store all of our current customers and accounts. It also has an open API which allows for our purchasing platform to sync with it.

What do you dislike?

The confidence in the accuracy of the data is minimal. I can't trust that it pulled what I needed. The system can not grow with us. We are growing at a rate of 20%/ year. It can't keep up.

It does not sync with Outlook so you have to store data in two systems

it's extremely difficult to import contacts or accounts. It does not have smart search

Recommendations to others considering the product

If you are looking for a system that supports your sales process, is easy to use, and a complete system that integrates with your outlook and syncs your emails, then look elsewhere. This is not the system for you.

What business problems are you solving with the product? What benefits have you realized?

Right now TDF is a place to organize information. that's it. The benefits we receive from TDF are that it's organizaed data and not in spreadsheets.

Tour de Force review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Powerful software"

What do you like best?

The way TDF presents you the data it pulls from your system. TDF presents it in a way that makes business decisions easier to make.

What do you dislike?

My only complaint is that a few of the features, such as BYOR, do require a good amount of training to be able to fully utilize. I highly recommend you assign someone at your company to learning the more technical details of the software so you can get the best use out of it.

Recommendations to others considering the product

Assign an employee who has a good technical background to be the go-to for the rest of your company when they have issues or problems. Most of the time, the issues are very small and are due to lack of computer knowledge.

What business problems are you solving with the product? What benefits have you realized?

TDF allows our inside sales team to be in sync with our outside sales team. Often times our company receives calls from customers who had an issue with a shipment or piece of equipment. The inside sales team enters this information in TDF for the customer. Every time our outside team visits a customer, they always check the customer on TDF before walking into the store. This allows them to see if there are any issues that they need to follow up with to ensure it is resolved.

Also, because salesmen are always concerned about their sales numbers, TDF also allows them to view their entire portfolio of accounts to keep track of their bonus potential. The part the sales team likes best is that TDF allows them to drill down into individual customers and/or product lines to see exactly what is happening.

Tour de Force review by Craig H.
Craig H.
Validated Reviewer
Review Source

"Very pleased with the TDF product as a whole"

What do you like best?

The sales planning module has been a huge time saver for us and is a part of TDF that I highly recommend.

I also like the ability to customize TDF for our business and fit the processes that we already had in place.

What do you dislike?

The after the sale support is rather lacking. They recently cut back on the sales force and I have had no contact with our Business Consultant. I was only informed of the cutbacks when I had inquired about an issue and I was informed at that time by Ryan Elliott that my previous Business Consultant was no longer with TDF

Recommendations to others considering the product

It has been a good product for our uses.

What business problems are you solving with the product? What benefits have you realized?

Daily interaction with the activities of my Territory Managers. Also a better focus on opportunities and a targeted plan to move them forward

Tour de Force review by Internal Consultant in Hospital & Health Care
Internal Consultant in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"It does a lot but you need to spend time learning all it can do."

What do you like best?

All your data is there to sort by and get reports to see exactly what your business is doing. It priced to fit smaller companies better than say SalesForce.

What do you dislike?

The complexity for users. Unless you have someone setting up their screens to show what they need to see its hard for users to navigate the large amount of data is provides.

Recommendations to others considering the product

Lower Price that others, Integrates with many ERP Systems, Very Customizable, But spend time learning what all it can do and setting up Views for your users.

What business problems are you solving with the product? What benefits have you realized?

Customer Sales, Sales planning, history of customer interactions. Vendor tracking and score carding. Score carding for internal users especially Sales People. From an IT perspective a Support Module that lets me track support cases and create Activities for Scorecarding.

Tour de Force review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"TDF has made our process much simpler."

What do you like best?

The main reason for purchasing was the account & contact info, sales info, & activity reporting and these features have exceeded my expectations. The email logging is a feature that I like much more than I thought I would.

What do you dislike?

I would like for the mobile site to be a more user friendly. It's better than it was, but it's still too cumbersome to be usable on a daily basis. Entering expenses needs to be streamlined a bit as well.

Recommendations to others considering the product

If you're using a CRM that came with your P21 ERP, switch to TDF ASAP.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of customer interaction with our salespeople. Using TDF allows us to retrieve information much quicker & easier than ever before.

Tour de Force review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source

"Great CRM for our size business. Many options for data analysis and account activity tracking."

What do you like best?

Our company has full licenses and 'lite' users which saves us over all full licenses. Developed to integrate and work well with our ERP system. Quite robust and gives everyone a full look at what goes on in each account from orders to activities. Provides a snapshot of what each account manager is doing and how they are performing through scoreboards, etc. so that their managers may easily keep track of what is going on in each territory.

What do you dislike?

My one complaint is that even with many of the upgrades, it is still slow to load. I believe we are or will be working more on that. Training new users is sometime difficult but internal written procedures are being considered. The drill downs cannot be saved easily and if there is a view with in the drop down, if you save once so as not to lose your work, you cannot use the views for the rest of the drill downs. I sure there has to be a way around this but haven't figured it out yet.

Recommendations to others considering the product

Have more than one Administrator trained. Tie goals to adoption. Consider it for all departments.

What business problems are you solving with the product? What benefits have you realized?

Our field account managers use it extensively and, to a degree, their compensation is dependent on activities and opportunities entered and updated.

I use it for most all of my reporting, data mining and analysis since it ties so nicely into our ERP system.

Gap analysis and our Product Group settings help us determine if there are any missed opportunities within an account.

Tour de Force review by Erick S.
Erick S.
Validated Reviewer
Review Source

"Good product, but not intuitive for team members"

What do you like best?

I like the TdF team, and most of the GUI interface. Everyone with TdF is very positive, friendly, professional, and eager to assist.

What do you dislike?

Interface is not intuitive for admin tasks, or most end user tasks. Initial adoption and subsequent efforts to engage the user base have not been successful as a result.

Recommendations to others considering the product

Integrates well with Epicor's Prophet 21 ERP, great support team. Some bugs still need to be addressed, but those are logged and targeted for future updates.

What business problems are you solving with the product? What benefits have you realized?

Logging support issues (service team uses the product extensively), it's easy to find details on existing or previous calls to the service team.

Tour de Force review by Administrator
Administrator
Validated Reviewer
Review Source

"Deetag Review"

What do you like best?

It is a powerful tool due to the customization capabilities. You don't have to mold your processes to meet the software, you can customize the software to meet your processes most of the time.

What do you dislike?

The initial set-up is tedious and takes a lot of effort to self learn the tool. As an employee that joined the company after an initial launch (which wasn't very successful) there weren't really ways I could learn the tool easily (ex. Modules, videos, basic step information etc.) this has been improving and has helped.

What business problems are you solving with the product? What benefits have you realized?

We are able to track the extra activities that need to be or have been already executed, some which may not have a direct monetary value. We are then able to compare the amount of these activities, to the sales of the customer and see if the value is there.

Tour de Force review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Tour de Force Administrator"

What do you like best?

It seems relatively easy to use once you learn the program. I also like the integration with the other business systems it offers.

What do you dislike?

The ability to do one thing multiple ways causes a ton of issues for us. It also is additional functionality, that I believe the program does not necessarily need. This creates inconsistencies within the data for us because the end users are all doing things within TdF differently.

What business problems are you solving with the product? What benefits have you realized?

Really the only benefit we've seen as a company is the automatic order creation out of eclipse. This gives the end users a much more complete funnel in tdf.

Tour de Force review by Dennis G.
Dennis G.
Validated Reviewer
Review Source

"A full, robust program that is also easily customized to fit different companies' needs."

What do you like best?

The versitility. There are often various ways one can perform a task. (neither one is wrong.) The Info Center Grid is a very powerful tool in this regard.

What do you dislike?

They have grown very fast. Some of the newer Support Staff are not as well versed as the Veterans yet.

What business problems are you solving with the product? What benefits have you realized?

All quotes of a certain size are visible and followed up on in a timely fashion. Therefore, we don't lose quotes due to inattention.

New activities and opportunities are emailed to our appropriate team members on a daily basis. This strengthens our "team selling" model. Everybody is up to date.

Tour de Force review by Marie M.
Marie M.
Validated Reviewer
Review Source

"TDF Critique"

What do you like best?

The information extracted from TDF is awesome; especially when launching an email campaign. The BI has improved drastically allowing us to have confidence in the accuracy of the BI data. The support service is 100% attentive and responsive to our questions and ideas.

What do you dislike?

Having to wait for changes until the next upgrade. Also, our use of the Lead Module is limited; therefore, we use the Opportunities to track leads. Extracting data for lead follow up is frustrating.

What business problems are you solving with the product? What benefits have you realized?

We are now relying on TDF for all our BI customer and vendor data as well as CRM information.

Tour de Force review by Debbie S.
Debbie S.
Validated Reviewer
Review Source

"Great CRM Program"

What do you like best?

Easy to read reports and charts. Connects to our existing ERP program with ease.

What do you dislike?

Sometimes hard to find what you need. The reports are great but it is not intuitive to find what you are looking for.

What business problems are you solving with the product? What benefits have you realized?

We are using Tour de Force CRM for our outside sales people. Each sales person was using their own method and then having to key information into our ERP program later.

Tour de Force connects to our ERP so they can see history of purchases and notes on customer accounts. It's improving their work flow and methods.

Tour de Force review by Pam C.
Pam C.
Validated Reviewer
Verified Current User
Review Source

"Raving Fan of Tour de Force "

What do you like best?

Integration with our ERP, ability to create our own custom reports/grids, email alerts

What do you dislike?

Nothing! We are very happy with Tour de Force and its abilities.

Recommendations to others considering the product

Have Tour de Force come in person to help go live

Annual system reviews are very helpful

What business problems are you solving with the product? What benefits have you realized?

Integration with our ERP, ability to create custom dashboards for employees and managers

Tour de Force review by User
User
Validated Reviewer
Verified Current User
Review Source

"Satisfied for a first time user of a CRM system."

What do you like best?

Easy to use after initial training. There is logic in how it all intertwines together. Customer service has see great benefit in using the system to keep the sales team aware of what they are doing for their customers.

What do you dislike?

Our training seemed to be not where it should have been but I think that was an isolated personal issue versus reflection on the company as a whole.

What business problems are you solving with the product? What benefits have you realized?

communication between departments. We have used TDF in every way we can to centrally keep all communication regardless of which department was the action person.

Tour de Force review by Vicky K.
Vicky K.
Validated Reviewer
Verified Current User
Review Source

"TDF Feedback"

What do you like best?

I like being able to see how much information I can in the CRM

What do you dislike?

The glitches and how different the desktop verison is compared to the mobile version

What business problems are you solving with the product? What benefits have you realized?

TDF allows our reps to have up to date information on their customers prior to going into the account.

Tour de Force review by Jeff K.
Jeff K.
Validated Reviewer
Review Source

"New user, some quirks to the web version of the tool, yet overall it provdes useful info."

What do you like best?

The daily alerts. It provides a nice snapshot of activity for the prior day.

What do you dislike?

There's 100 ways to find the same specific information. This can be confusing for new and intermitten users.

Recommendations to others considering the product

If you don't have a CRM, it's a good product to support basic needs of a sales team. I'm still learning the data analytics piece.

What business problems are you solving with the product? What benefits have you realized?

-Easy tool for finding account assignments, overall sales info, specific product and vendor sales info per account, rep, etc.

Tour de Force review by Brandon B.
Brandon B.
Validated Reviewer
Review Source

"SVP of Commercial HVAC Sales - CRM User and Manager of Behavior and Expectation with TDF"

What do you like best?

The ability to custom report and follow commercial related projects for workflow and execution.

What do you dislike?

The bulkiness of the onsite installation and the relative speed when connecting via VPN.

Recommendations to others considering the product

Evaluate what you actually need and then explore the level of customization with TDF and understand that they probably meet all your needs.

What business problems are you solving with the product? What benefits have you realized?

There is a portion of our business that is unlike true distributorship and TDF allows for proper management and execution of our commercial business.

Tour de Force review by John B.
John B.
Validated Reviewer
Verified Current User
Review Source

"Vice President of Sales"

What do you like best?

Epicore integration, desktop version, data analytics

What do you dislike?

BYOR is very difficult , reporting dashboard are not robust and easy to use.

What business problems are you solving with the product? What benefits have you realized?

Customer history and better account planning

Tour de Force review by Consultant
Consultant
Validated Reviewer
Review Source

"Great and powerful tool"

What do you like best?

Drill downs are a great help, ability to view customer information from multiple levels great. Ability to track customer via notes, emails etc extremely helpful

What do you dislike?

Column chooser is very confusing and difficult to use, too many options in many cases that require you to know some sort of cross reference of the field from your system. If not populated then shouldn't show up.

Recommendations to others considering the product

Just make sure you map out the fields you need and stress training.

What business problems are you solving with the product? What benefits have you realized?

Tracking of Opportunities and lost business has been greatly enhanced. Tracking the business process when "courting" a new customer is invaluable.

Tour de Force review by Administrator
Administrator
Validated Reviewer
Review Source

"Powerful tool for sales"

What do you like best?

Tdf allows us to remove islands of data.

What do you dislike?

The customer support hierarchy is poor.

Recommendations to others considering the product

Think about what you need from Tour de Force, and ask if that is something that can be done. We found there were things we assumed it would do easily that it couldn't and things that we assumed it couldn't but with a few tweaks could.

What business problems are you solving with the product? What benefits have you realized?

We have been able to remove islands of data and create a complete picture of our customer accounts that are accessible in one place. Having this visibility definitely helps make our sales calls more effective.

Tour de Force review by User
User
Validated Reviewer
Review Source

"The interface has been difficult to understand for those of us who are not in it all the time."

What do you like best?

Very versatile, and there are a lot of possibilities if you can figure out how to use them effectively.

What do you dislike?

Non-standard icons are confusing, interface is not intuitive.

Recommendations to others considering the product

Get more training, use it regularly, get buy-in from all departments... however, if you already have a system where many of these activities can be done (and it works well enough) the transition to TDF will be difficult.

What business problems are you solving with the product? What benefits have you realized?

Loading leads - not sure yet how to go about it. I think we would see more benefits if I could learn how to use it more effectively.

Tour de Force review by Administrator in Wholesale
Administrator in Wholesale
Validated Reviewer
Verified Current User
Review Source

"Great product and tied in well with our ERP System (Prelude)"

What do you like best?

The best was that it tied seamless to our ERP System.

What do you dislike?

initial set up took longer then anticipated

Recommendations to others considering the product

Great product but was a difficult to implement due to users not being used to the idea of a CRM

What business problems are you solving with the product? What benefits have you realized?

Sales people had instant access to their data both historical and new sales orders and quotes.

Tour de Force review by Administrator in Logistics and Supply Chain
Administrator in Logistics and Supply Chain
Validated Reviewer
Verified Current User
Review Source

"TdF review"

What do you like best?

ease of use for users. Once they quit trying to double click on an item, it was very easy

What do you dislike?

user maintenance is a bit clunky. Adding user specific permissions tripped us up the first time or two.

Recommendations to others considering the product

It is a cost effective solution, much more so than others we reviewed.

What business problems are you solving with the product? What benefits have you realized?

task visibility and accountability

Tour de Force review by Kali M.
Kali M.
Validated Reviewer
Review Source

"Great fit for sales staff in distribution. "

What do you like best?

I like that I can create my own views; every sales person operates in a different way.

What do you dislike?

Haven't found many negatives yet, it sometimes is sticky though.

What business problems are you solving with the product? What benefits have you realized?

TDF gives full visibility of Accounts to the appropriate users, as well as integrates seamlessly with Outlook, ERP's, 3rd party resources, etc.

Tour de Force review by Brent K.
Brent K.
Validated Reviewer
Review Source

"Excellent Support"

What do you like best?

Support tech was quick and patient. We were infected with ransomware and tech corrected problems quicker than our IT consultants would have been able to do.

What do you dislike?

I do not have any issues with support.

What business problems are you solving with the product? What benefits have you realized?

Tracking and costing of design hours, forecasting, prompt alerts and reports about sales data

Tour de Force review by Administrator in Mechanical or Industrial Engineering
Administrator in Mechanical or Industrial Engineering
Validated Reviewer
Verified Current User
Review Source

"TdF From Business Systems Analyst POV"

What do you like best?

I like the ease of finding what you need to find and the user friendly interface.

What do you dislike?

Being a SQL query writer, i dislike that i cannot right click and find out where certain items are pulling from.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of salesman statistics, soon to be quoting.

Tour de Force review by User
User
Validated Reviewer
Review Source

"Great intuitive system for sales team"

What do you like best?

The system is pretty intuitive to use once you learn the basics. Even some of our veteran salesman are using it daily.

What do you dislike?

Each time we have upgraded to newer versions we end up losing functionality on some other key features despite correcting some issues from the previous versions...just seems that there are always lots of unanticipated bugs with each upgrade.

What business problems are you solving with the product? What benefits have you realized?

It allows me as a manager solid visibility into what my team is doing and what progress is being made at different accts.

Tour de Force review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"TdF CRM"

What do you like best?

TdF CRM is a great product for the small to mid-market manufacturing space. Their price point is well positioned against the big competitors. Support is very personalized. Product is very customizable.

What do you dislike?

Like many software companies, challenges are occasionally met with 'that will be fixed in the next release' or 'we've submitted that for enhancement in one of our future releases'.

What business problems are you solving with the product? What benefits have you realized?

The greatest benefit is managing accounts within our sales department. Some automated workflows we've created give visibility that was not previously available.

Tour de Force review by Tim G.
Tim G.
Validated Reviewer
Review Source

"Great tool for coaching others in my organization."

What do you like best?

Alerts and BYOR capabilities are my top items.

What do you dislike?

Too many ways to do things. Would like a clearer path to execute certain things.

Recommendations to others considering the product

Top Down Use and involvement is a must.

What business problems are you solving with the product? What benefits have you realized?

Remote access to information was a large probelm and that has been solved.

Tour de Force review by Administrator
Administrator
Validated Reviewer
Review Source

"Decent technical aspects, overly out of date interface"

What do you like best?

I truly struggle to say there is anything that I like

What do you dislike?

The interface is very 'clunky' and outdated. The menus are all convoluted and it is near impossible to get any older members of the workforce to adopt the technology due to the nature of the product. The same challenge exists with younger members of the workforce because of solutions like Salesforce and Azure being streamlined for the user experience

What business problems are you solving with the product? What benefits have you realized?

It does provide a single location to store sales records.

Tour de Force review by Administrator
Administrator
Validated Reviewer
Review Source

"CRM for industrial distributor"

What do you like best?

CRM offers visibility between departments, as well as allowing us to see trends in issues and successes. It is relatively easy to use on a PC. Ann Fisher, while sometimes coming across harsh, really knows what she's talking about and is very helpful to our team.

What do you dislike?

1. Is NOT optimized for mobile

2. Seems like we've had many glitches, small things that set back user adoption

What business problems are you solving with the product? What benefits have you realized?

-Increased communication/visibility

- Easier access to information, especially for our sales team

Tour de Force review by Ken G.
Ken G.
Validated Reviewer
Review Source

"Venturing out of our comfort zone"

What do you like best?

We have found the control of our critical data to be very calming.

What do you dislike?

the mobile version is not as user-friendly as the desktop model.

What business problems are you solving with the product? What benefits have you realized?

tracking the trends of a client helps sales keep the commitments going.

Tour de Force review by Administrator
Administrator
Validated Reviewer
Review Source

"Corporate Operations Manager"

What do you like best?

The team at Tour de Force is responsive to needs; they listen and ask the questions to understand the issue at hand.

What do you dislike?

Turn-around time on requests can sometime drag out beyond the set service level; although I have seen improvements on this front.

What business problems are you solving with the product? What benefits have you realized?

We've just recently input sales goals into TdF and are excited to gain greater insight and benefits from it to keep sales and projects on track.

Tour de Force review by Tim R.
Tim R.
Validated Reviewer
Review Source

"Overall very good CRM program"

What do you like best?

the amount of data and the ability to slice and dice it how we want.

What do you dislike?

lacks some basic functions and overall user friendliness out of box is a bit weak.

What business problems are you solving with the product? What benefits have you realized?

business intelligence

Tour de Force review by Bill P.
Bill P.
Validated Reviewer
Review Source

"Powerful Tool"

What do you like best?

Ability to search and filter On and column easily and quickly.

What do you dislike?

The screen and features are not intuitive across the formats

What business problems are you solving with the product? What benefits have you realized?

CRM information and access while out of the office.

Tour de Force review by Administrator
Administrator
Validated Reviewer
Review Source

"ERP Integration and Data Analytics"

What do you like best?

The ability to customize the integration stands out as one of the best features.

What do you dislike?

The speed of TdF Web can be very slow at times.

What business problems are you solving with the product? What benefits have you realized?

The standardization and centralization of customer information from call reports completed by outsides sales. Already we can identify at-risk accounts. We can now measure the data that only existed in a word doc. and similar formats.

Tour de Force review by User
User
Validated Reviewer
Review Source

"Marketing Specialist "

What do you like best?

It is the most user friendly software that we have found. We appreciate the amazing customer service and staff at Tour de Force.

What do you dislike?

Sometimes the software can be a bit overwhelming to new users, but after appropriate training user adoptablity rates go up.

What business problems are you solving with the product? What benefits have you realized?

We are using the software to ease the communication process between inside staff and outside sales time.

Tour de Force review by Administrator
Administrator
Validated Reviewer
Review Source

"Beneficial to Our Sales Force"

What do you like best?

TDF has really made a difference in the way that our Sales Force runs now. It has made their jobs much easier with it's ease of use and accessibility.

What do you dislike?

Haven't heard complaints as of yet, just a matter of getting everyone on board

What business problems are you solving with the product? What benefits have you realized?

Customer relationships are much easier to maintain and information is readily available when needed.

Tour de Force review by Carol C.
Carol C.
Validated Reviewer
Review Source

"TDF Review"

What do you like best?

All information is registered in one location, contacts, emails, events, activities, etc.

What do you dislike?

I wish there was a handbook that we could refer back to for help navigating.

What business problems are you solving with the product? What benefits have you realized?

Activity logs and mileage reporting

Tour de Force review by Administrator
Administrator
Validated Reviewer
Review Source

"Sales Manager"

What do you like best?

integration into MRP. , availability of Mobile

What do you dislike?

time to load from remote location.

Need to continue to simplify cost and execution of support - getting better...

Recommendations to others considering the product

Not perfect, but better than others I have seen. Some other faster, but likely not as much information

What business problems are you solving with the product? What benefits have you realized?

Sales Planning, Product history information

Tour de Force review by User
User
Validated Reviewer
Review Source

"TDF is a useful CRM tool that can continue to improve to be more user friendly."

What do you like best?

TDF allows you to have access to useful information pertaining to your company.

What do you dislike?

TDF is sometimes very slow and is not always user friendly. You have to open/click several windows to get the information you are looking for. Makes it a little confusing.

Recommendations to others considering the product

Not sure.

What business problems are you solving with the product? What benefits have you realized?

Data for customers.

Tour de Force review by User
User
Validated Reviewer
Review Source

"Good potential, if used correctly"

What do you like best?

I like the different screens and grids and the fact that they are customizable

What do you dislike?

the integration roadblocks with our current system

What business problems are you solving with the product? What benefits have you realized?

integration with our current ERP system is a problem. Data doesnt cross over smoothly.

Tour de Force review by Administrator
Administrator
Validated Reviewer
Review Source

"TDF review"

What do you like best?

Views - the ability to create, manipulate and download (with permissions)

What do you dislike?

BYOR. Unusable. You should really look at licensing a third party reporting tool (Pentaho, Tableau, etc)

What business problems are you solving with the product? What benefits have you realized?

Tracking sales opportunities, sales information, using group summaries

Tour de Force review by Administrator
Administrator
Validated Reviewer
Review Source

"Great System"

What do you like best?

Integration of our ERP sales data, there.

What do you dislike?

All desktop features are not yet available in the web

Recommendations to others considering the product

EXCELLENT support and implementation team!!!

What business problems are you solving with the product? What benefits have you realized?

n/a

Kate from G2 Crowd

Learning about Tour de Force CRM?

I can help.
* We monitor all Tour de Force CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.