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Track-It!

3.6
(70)

A fully integrated IT Help Desk and Asset Management solution for small to mid-sized organizations.

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Track-It! Features

Administration

Change Management

Tools to track and implement required IT changes in a system.

Not enough data available

Asset Management

Tools to organize and manage all IT assets within an organization.

Not enough data available

Reports & Analytics

A means to view and analyze a large amount of data in order to gain business insights.

Not enough data available

Incident Management

Automate Ticket Routing

Routes tickets automatically to the appropriate user.

78%
(Based on 26 reviews)

Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

78%
(Based on 28 reviews)

Ticket Notifications

Notifies the IT team when a ticket needs action.

88%
(Based on 29 reviews)

Knowledge Base

Provides a forum for answers to common questions.

68%
(Based on 24 reviews)

Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

69%
(Based on 25 reviews)

Knowledge Share

Knowledge Base

Provides a repository of information that can be used by those seeking support.

74%
(Based on 11 reviews)

Searchable Articles

Makes articles in the knowledge base searchable on the web.

66%
(Based on 10 reviews)

Community Forums

Enables users to engage with other users to solve common issues.

n/a

Interactive FAQs & Forums

Allows site administrators to participate in forums and update FAQs accordingly.

n/a

Service Desk

Help Desk

A place for users to submit tickets when they require IT help.

Not enough data available

Incident Reports

Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.

Not enough data available

Process Workflow

The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

Not enough data available

Reporting

Dashboards

Displays important metrics relating to performance.

68%
(Based on 26 reviews)

Time Tracking

Tracks time worked on a ticket.

75%
(Based on 23 reviews)

Surveys

Provides surveys to measure employee satisfaction.

68%
(Based on 18 reviews)

Interaction

Web Portals

Takes users to a customer-based site location, customized to match the site. Can either be public or require login.

78%
(Based on 10 reviews)

Forum to Reponse

Creates tickets from forum questions that were not resolved within the community.

72%
(Based on 8 reviews)

Tickets and Tagging

Troubleshoots problems with clients who have created a ticket in an attempt to provide a likely solution before taking the problem to support personnel.

86%
(Based on 12 reviews)

Live Chat

Embeds live chat capabilities within self-service tools.

70%
(Based on 5 reviews)

Access & Usability

Mobile

Enables access to service desk features via mobile device.

71%
(Based on 13 reviews)

Self Service

Enables employees to view the status of their tickets.

75%
(Based on 22 reviews)

Active Directory

Provides a directory of all users within an organization.

83%
(Based on 23 reviews)

Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

n/a