Track-It!

(68)
3.5 out of 5 stars

A fully integrated IT Help Desk and Asset Management solution for small to mid-sized organizations.

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Track-It! Features

Incident Management
Automate Ticket Routing

Routes tickets automatically to the appropriate user.

77%
(Based on 25 reviews)
Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

78%
(Based on 26 reviews)
Ticket Notifications

Notifies the IT team when a ticket needs action.

87%
(Based on 27 reviews)
Knowledge Base

Provides a forum for answers to common questions.

68%
(Based on 24 reviews)
Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

70%
(Based on 24 reviews)
Knowledge Share
Knowledge Base

Provides a repository of information that can be used by those seeking support.

74%
(Based on 11 reviews)
Searchable Articles

Makes articles in the knowledge base searchable on the web.

66%
(Based on 10 reviews)
Community Forums

Enables users to engage with other users to solve common issues.

n/a
Interactive FAQs & Forums

Allows site administrators to participate in forums and update FAQs accordingly.

n/a
Reporting
Dashboards

Displays important metrics relating to performance.

68%
(Based on 25 reviews)
Time Tracking

Tracks time worked on a ticket.

74%
(Based on 22 reviews)
Surveys

Provides surveys to measure employee satisfaction.

69%
(Based on 17 reviews)
Interaction
Web Portals

Takes users to a customer-based site location, customized to match the site. Can either be public or require login.

78%
(Based on 10 reviews)
Forum to Reponse

Creates tickets from forum questions that were not resolved within the community.

72%
(Based on 8 reviews)
Tickets and Tagging

Troubleshoots problems with clients who have created a ticket in an attempt to provide a likely solution before taking the problem to support personnel.

86%
(Based on 11 reviews)
Live Chat

Embeds live chat capabilities within self-service tools.

70%
(Based on 5 reviews)
Access & Usability
Mobile

Enables access to service desk features via mobile device.

69%
(Based on 12 reviews)
Self Service

Enables employees to view the status of their tickets.

75%
(Based on 21 reviews)
Active Directory

Provides a directory of all users within an organization.

83%
(Based on 21 reviews)
Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

n/a