Track-It!

(65)
3.5 out of 5 stars

A fully integrated IT Help Desk and Asset Management solution for small to mid-sized organizations.

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Showing 65 Track-It! reviews
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Track-It! review by <span>Kelly A.</span>
Kelly A.
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Track-It Review

What do you like best?

We mostly use Track-It for Purchasing, keeping track of PO's etc. I mostly like that we are able to add receipts to each PO but also like that I can filter my searches when I'm looking for specific receipts.

What do you dislike?

So far I have not had any problems with Track-It and I don't seem limited in the functions I'm trying to perform.

Recommendations to others considering the product

If you need an easy to use product for tracking Purchase Orders and other vendor relations then TrackIt is the way to go. We have been very pleased with it and plan to utilize other features of the product rather than just the purchasing portion. From what I looked at in the Help Desk portion, it left something to be desired but I believe that with a little tweaking we could get it to suit our needs very well.

What business problems are you solving with the product? What benefits have you realized?

We are tracking all of our purchase orders. We have an outside vendor who does a lot of our purchasing so it's helpful when she is able to enter all of our PO's and add receipts and notes, etc. Makes it very easy to reconcile my Amex each month!

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Track-It! review by <span>Yaniv R.</span>
Yaniv R.
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Outdated ticket tracking system

What do you like best?

Simple to use, though can be a bit complex to configure and get the maximum out of. It used to be a good issue tracking application. However, compared to modern and newer issue tracking systems available today, it seems that this system have become outdated, and is not updated as much as it should be.

What do you dislike?

The system is now lacking a lot of features, and the features that is has are not integrated together well enough to make it easy to utilize it to the extent that it be used.

Recommendations to others considering the product

Just compare Track-IT! to other Issue tracking/management solutions out there and see what is best for you. This product is definitely lacking in many of the requirements that my organization needs. I believe this product is outdated and for the same cost you can get much better products.

What business problems are you solving with the product? What benefits have you realized?

I'm a supervisor at service support and we use Track-it to manage the help-desk/service desk.

What Service Desk solution do you use?

Thanks for letting us know!
Track-It! review by <span>Jose Q.</span>
Jose Q.
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One compact all-in-one for all your IT needs

What do you like best?

Track-It may look as a simple, small and compact client-server application for handling tickets and asset management. You'll be surprised. Not only you have a full ticket and asset management system, but you'll also get a Purchases module, a Software Licenses module (both interacting with the Inventory one, for the assets - more on that later), a useful and underrated Library Module for keeping track of assets and equipment borrowed and returned, mobile support via web, and the full might of Crystal Reports XI - yes, the FULL Crystal Reports XI application is included for free - for very, very comprehensive and customizable reports, actually one of the most powerful reporting solutions out there. Even for extra licensing, you can have Remote Control on your assets and Barcode Management - interfacing with your Inventory.

What do you dislike?

Track-It! is a client-server solution, which means it's a product that must be installed on-premises with a centralized server. That means that it could be seen as a aging solution for modern XXI-century companies, which tend to favor Cloud-based solutions against local ones. That being said, there's not much more to dislike from such a compact yet powerful solution.

Recommendations to others considering the product

Track-It has it all in a single package. If you don't have a problem with installing on-premises (or, of course, if you require it to be on-premises for regulatory issues or compliance), you need to give it a try. Track-It, as it's usual, provides you a 30-day trial run free of charge for your evaluation. If you have basic-to-medium IT Helpdesk needs and also require Asset Management with no hassle, by all means try it. It delivers.

What business problems are you solving with the product? What benefits have you realized?

For SMBs that are in a budget, and don't want (or can't) to invest in bigger Enterprise-grade solutions, Track-It! is an all-around winner. For us, the main benefit certainly lies in the Barcode asset management capabilities and the very advanced reporting features of Track-It! with Crystal Reports in tandem. Also, the somewhat forgotten Library (for borrow-return control of assets and equipment) is a definitive plus for our operations.

Track-It! review by <span>Sergio Antonio E.</span>
Sergio Antonio E.
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Trackit help desk software

What do you like best?

Trackit it's a windows app thet lets a comapny have control over the tech support tickets, licenced software.

It is installable on a local server and has it's own web interface to let users to interact with it on a web browser without having to install the client.

Has the hability yo send mail to users .

What do you dislike?

The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name it...

Recommendations to others considering the product

keep an eye on the amount of simultaneous users because each one cost a license.

What business problems are you solving with the product? What benefits have you realized?

The company has about many locations and with this software we can track the tech support events to all users.

Track-It! review by <span>Abhijeet P.</span>
Abhijeet P.
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Organic
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Overall Good but very Slow Product!

What do you like best?

I've used REMEDY/Track It TOOL by BMC. Basically it is used for ticketing too. We manage all the users issues by Remedy and it is very reliable tool.

Best reporting tool as well.

What do you dislike?

Much slower than expected.

Complex UI.

Some mandatory fields are more annoying.

Features wise more improvement needed.

Recommendations to others considering the product

It is high end product I would highly recommend this though it is slow but more useful.

What business problems are you solving with the product? What benefits have you realized?

We can get all the users issues at one place and we can track them easily.

We can do Trend analysis by generating reports. Support level can be managed in this tool itself.

Overall good product and much needed in BIG organization.

Track-It! review by <span>Rick J.</span>
Rick J.
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Easy to use and manage

What do you like best?

The best feature is the ability to create "work orders". With each work order you can enter all the information about the problem, contact info for the requester, and then assign the new task to a certain member of your department based on the problem type, sub type, and category.

Users are then able to see all the tasks that are assigned to them and also which ones are overdue.

What do you dislike?

Nothing really. Overall it is a very useful software for assigning tasks. There are many features of Track-it! that I have not even used, but as a help desk employee for an IT department it is an excellent software. We are able to easily gather information over the phone/email and enter it all into a work order and assign it to the correct technician.

Recommendations to others considering the product

I have very little experience with other softwares of this type, but Track-it! has been an excellent task manager for our organization

What business problems are you solving with the product? What benefits have you realized?

A wide variety of issues ranging from password resets to new software/hardware installs and website error fixes. This software can be used to notify technicians of any issue from any user.

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