What do you like best?
Treasure Data is packaging several powerful open source software very well and providing it with amazing customer support. Their product is easy to use and almost maintenance free, but if I have a problem, their customer support helps me to solve the problem almost 24/7.
What do you dislike?
Since their product is open-source based, their documentation is old or incomplete often times. Also, they are upgrading their system very frequently, but not providing the release note each time. It's fine as long as their change doesn't cause any issues, but once it causes an issue, it's very frustrating to figure out the root cause of the issue without the release note.
Recommendations to others considering the product
Treasure Data is very powerful data analytics platform which is coming with a comprehensive toolset such as data connector, bulk importer, and workflow engine. Also, their customer support is amazing. I highly recommend it!
What business problems are you solving with the product? What benefits have you realized?
We hit the capacity limit of the relational database and migrated our data analytics platform to Treasure Data. Since Treasure Data is providing tons of data connectors, the migration was smooth. Also, it's super easy to feed more data from 3rd party software such as Zendesk to Treasure Data.
We don't have to have a dedicated data engineer in Analytics team because Treasure Data is almost maintenance free.