What do you like best?
I first used the TrialWorks case management program in 1999 and, at the time, it was the most comprehensive program available in the area. Then, as now, I found the program to be user-friendly as the organized layout was quite similar to the set up of a physical case file. The program also makes tracking billable time and preparation of legal documents, correspondence, and other work product more efficient. As time has passed, the program has evolved as many law firms and courts have transitioned into paperless practice, and the product's availability as a mobile app expands on the user's access while away from the office desktops and laptops.
What do you dislike?
TrialWorks was the first case management program of its kind that I used. In my earlier use of the program, there were some needs that the program was not capable of meeting as certain functions were not available and it was necessary to maintain some degree of work outside of the program. Since that time, the program has evolved to the extent that it now is self-contained, remedying the need to supplement with other, alternative programs.
What business problems are you solving with the product? What benefits have you realized?
The TrialWorks program branches all aspects of case and document management purposes that I have needed in handling cases from inception through resolution. Transition through the various available functions are user-friendly and all-inclusive for my case management needs.