TriNet

TriNet

3.9
(269 reviews)

TriNet (NYSE: TNET) provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. To free SMBs from HR complexities, TriNet offers access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet empowers SMBs to focus on what matters most—growing their business. TriNet, incredible starts here. For more information, visit TriNet.com or follow us on Twitter (@TriNet).

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TriNet review by Koby P.
Koby P.
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Verified Current User
Review Source

"Efficient software to manage the area of human resources"

What do you like best?

What I like most about Trinet is that everything is organized in a very simple way. You can observe the messages of the employees, the queries and the answers or changes made in the system in a very simple way. It has an interface that facilitates work in human resources.

What do you dislike?

When there are many requests at the same time there may be some latency in the arrival of the messages, but it is not important, it does not negatively affect the overall functioning.

Recommendations to others considering the product

Managing human resources in a large company can be difficult and software such as this helps make a complex task easier, so I recommend Trinet as a human resources manager.

What business problems are you solving with the product? What benefits have you realized?

Trinet has helped employees to easily express any questions or queries regarding their interests related to the human resources area and has also helped me as executive director of human resources to have everything much more organized and better serve the employees.

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TriNet review by Christina F.
Christina F.
Validated Reviewer
Verified Current User
Review Source

"TriNet handles the headache so you can focus on what you do best"

What do you like best?

The full suite of offerings and ease of use. We have used TriNet for over five years and they are always on top of the latest payroll updates, offer a variety of training, and are available if you require more support.

What do you dislike?

There is not much to dislike. But if I had to be critical, I would say that sometimes you have to know what you are looking for or research things yourself, because you might get a response that is not, in fact, true from your client services specialist, but then if you push them to go to their managers it becomes more clear. CA is a complicated state, so I just remind them of this (and being in San Francisco.)

Recommendations to others considering the product

Let HR be handled by the pros so you can focus on what you do best. Let them take care of knowing the policies, payroll, compliance, etc., and really take advantage of the service aspect of the organization. They know what they are doing and are happy to help in more ways - you are the driver of how much you depend on them, work with them, and use their services.

What business problems are you solving with the product? What benefits have you realized?

Payroll, benefits, expense reporting, hiring, etc.

What Core HR solution do you use?

Thanks for letting us know!
TriNet review by Samantha K.
Samantha K.
Validated Reviewer
Verified Current User
Review Source

"Essential tools for a small business"

What do you like best?

Access to tier one benefits that we would never have been able to get as a small business at a very reasonable cost. A full function payroll service that is invaluable to a business of our size (15 people), time and attendance tracking, legal advice, customer support.

What do you dislike?

When we on-boarded, Trinet was in the process of launching a new platform, this was a little clunky to work with both, but now everything is transitioned its very easy. Since then I really have not found any reason to dislike the Trinet service. They have saved me on a number of occasions.

Recommendations to others considering the product

Make sure you have a couple of people in house learning how to use the software, this will help when training users.

What business problems are you solving with the product? What benefits have you realized?

The most valuable I would say has been the access to free legal advice. As a small startup business there are many hurdles with hiring and employee situations that you just cannot foresee. In the first 12 months I used the legal consult 4 times and undoubtedly saved us a law suit! Also the fact that we can manage PTO and Sick allocations with ease and rely upon the data is so helpful. Access to the quality of benefits almost goes without saying.

TriNet review by Yen-Po C.
Yen-Po C.
Validated Reviewer
Verified Current User
Review Source

"No More Headache"

What do you like best?

TriNet has a huge group insurance, so we save a lot on the health insurance we provided to our employees and we don't need to shop around every year and compare the complicated policies and prices. TriNet also have a great online portal system which allow you to get almost everything related to payroll and human resources done easily and quicker. TriNet also has great customer support. TriNet's local Client Service Associate and payroll specialist are always out there for us even we don't contacted them a lot.

What do you dislike?

During the old and new portable systems transition, it has some bugs and glitches, but now they are all fixed.

Recommendations to others considering the product

I do recommend TriNet to small business like us if you want to eliminate lots of headache.

What business problems are you solving with the product? What benefits have you realized?

We are a small business, so we don't have lots of problem. And ever since we hooked with TriNet, we have less problem. Like my subject, TriNet takes away lots of headache of payroll, human resources, health insurance and even the Worker's Compensation insurance. TriNet deal all of them for us. All we need to do is submit our payroll through TriNet online portal and then sit tight and relax.

TriNet review by AmyMarie E.
AmyMarie E.
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Verified Current User
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"Great for Small Business"

What do you like best?

With TriNet, I no longer have to spend time keeping myself up to date on changing tax or unemployment rates. I can focus on the operation of my business and leave the HR headaches to TriNet. I am also able to offer a benefits-rich package to potential employees that I couldn't as a small employer, such as disability coverages, AFLAC, legal plans, etc. I also appreciate the "branches" strategy that TriNet has, meaning the people who work on my account are people experienced with service-industries such as real estate and the unique issues that can arise.

What do you dislike?

In the two years we have been with TriNet, there have been minor hiccups along the way but nothing that couldn't be resolved with a phonecall or two. I've had some issues with incorrect year-end tax forms for the company principals due to specific reporting guidelines, but they are resolved pretty quickly. Our client representative had to take an unplanned leave of absence and her replacement was not very responsive.

Recommendations to others considering the product

I plan to remain with TriNet for as long as I can, simply because I feel like my business is important to TriNet.

What business problems are you solving with the product? What benefits have you realized?

I do not need to hire someone to deal with HR and I no longer have to serve as the quasi-HR guru. Employees are able to set up income verification keys through TriNet's partnership with The Work Force, resulting in quicker response times.

TriNet review by Betina K.
Betina K.
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Verified Current User
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"An All-In-One Package"

What do you like best?

TriNet is our source for "everything HR." We love the benefits package and benefits enrollment process. We can't imagine the work and decisions our benefits would require without them. Entering payroll is quick and efficient, and our employees love access to their electronic pay stubs... which include a "year to date" amount for pay, taxes, benefits, and even our HSA's. Most of the time we run smoothly and independently, but occasionally there is that incident or circumstance that we need to discuss with HR experts and seek guidance on. TriNet is there for us with an objective, measured approach to HR challenges and advice we can depend on. And, finally, every time we call, we are greeted warmly and made to feel like our reps enjoy talking to us and helping us with whatever we need. Knowing we have a full service partner both backing us up and charting the way forward is reassuring and allows us to focus on the bigger picture of growing our practice.

What do you dislike?

There are very few things we dislike. The changes in the "H R Passport" portal took a while to master, but we managed. When we called with questions, the TriNet staff were always well informed and able to help us. There has been a glitch in the system that implements pay changes well after the effective date we submit. The raise doesn't go through, even though the "effective date" has been entered within the specified time frame for changes. This has happened several times, but our rep always corrects it promptly and credits the additional funds. We're told they're working on the problem.

Recommendations to others considering the product

We made a great decision going with TriNet… you will, too! It's a one-stop shop for everything HR.

What business problems are you solving with the product? What benefits have you realized?

Our owners are also our greatest providers of services; we're a private medical practice. Our managers handle the day-to-day operations, but have a million things to deal with (plumbing problems to ordering supplies to securing authorizations from insurance companies) on a daily basis. TriNet provides effort and expertise we need, but don't have the time to give to a sound HR program. They truly are our partners in business.

TriNet review by Johnathan M.
Johnathan M.
Validated Reviewer
Verified Current User
Review Source

"Solid HR Software for Small-Medium Size Business "

What do you like best?

I think TriNet is super user friendly. It centralizes all of the needs of the employee giving easy access. Instead of using multiple outlets it creates one platform for paycheck, benefits, 401k, etc. All of the needs of the employee are answered within this piece.

What do you dislike?

I think the log-in state can be improved. They recently improved this which I think was a really solid move. Having employees need their Employee ID was frustrating having to go back in and find it. The create and ID for login feature makes for an easier experience.

What business problems are you solving with the product? What benefits have you realized?

We have Payroll/Benefits all through Trinet. The centralized factor across the board is the best aspect of it. The software has proved to be a really great resource for both exempt and non-exempt employees.

TriNet review by Judy W.
Judy W.
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Verified Current User
Review Source

"The best resource for HR individuals"

What do you like best?

I really appreciate how TriNet saves me time and resources, especially having individuals available to answer questions and/or resolve company or employee issues. Filing H-1B applications was extremely easy and the support staff were awesome!! I also like that when you submit suggestions for improvement they really listen to you and try to make changes happen.

What do you dislike?

There are aspects of the platform that are not really employee friendly. The time off screen is very confusing, It needs to better focus on what vacation time is available on the front screen rather than hunt around for the specifics.

Recommendations to others considering the product

TriNet reduces time and frustration when dealing with payroll and human resources. They are especially helpful with filing H-1B applications.

What business problems are you solving with the product? What benefits have you realized?

Time saved handling multi-state employees, open enrollment and H-1B applications

TriNet review by Heidi M.
Heidi M.
Validated Reviewer
Verified Current User
Review Source

"TriNet does the job"

What do you like best?

It serves its purpose well. It provides an easy on-line way to fill out all your HR forms, look at or download paystubs, change withholding, look at benefits, etc.

What do you dislike?

There are a few times there were emails for discounts, but could not tell if it was worth it to go through the hassle to sign-up. (turbo-tax, verizon, att ,etc) And because we do not use this for expenses and other items, I sometimes log in here and do not find what I need.

Recommendations to others considering the product

I think it is better than Paychex (used at last company - esp since that is only paystubs and not benefits)

What business problems are you solving with the product? What benefits have you realized?

It's an HR system that gives paystubs and manages benefits. It''s great to have 1 website to go to for both. My company does not take advantage of all of the features (such as using it for expense reports, company directory or logging time) but all the features that we do use (hoidays, paystubs, benefits, etc) work great.

TriNet review by Administrator
Administrator
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Verified Current User
Review Source

"Easy to understand and easy to access"

What do you like best?

Trinet has made managing employees in over 5 states very easy. All our staff members are happy with the benefits available, and payment are always on time.

I travel a lot, and I can access the platform from either my computer or mobile device, that way I can either get anwers or process without having to downloand anything

What do you dislike?

Sometimes the answers from the consultants take more time than expected. But it is not the rule, more a thing that happens once in a while

Recommendations to others considering the product

This is a one stop shop for everything, just keep pushing employees to look at additional benefits.

one thing I liked a lot is the annual benefit review, that lets the administrator run several scenarios to take the best decision possible.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of PTO, was a big deal with us.

Also, having everything on platform and with direct contact for employees, instead of relying on HR contact for everything.

TriNet review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great HR Tool - way better than Bamboo!"

What do you like best?

My favorite parts of the system are the ease of access, the phone support, and OF course our amazing payroll specialist and representative. It's really like having a senior HR employee on payroll. The support is what makes this product so incredible because everyone is so knowledgable. Really a testament to how good this company is. I also enjoy how easy it is to make changes, update I-9s, approve time off.

What do you dislike?

Reporting! There are some reports like the census that are absolutely incredible, but when it comes down to reporting on headcount or turnover or retention or total loaded cost of employee, it's seriously lacking. For example, with hires and terminations, you get this weird sparse chart with highlighted numbers, and when you click on the number, it opens a bigger, more detailed, but very difficult and awkward to read chart which is difficult to read when you have several departments and locations. There also is a loaded cost report but only available by PDF, which makes it impossible to grab meaningful data from. I feel like loaded cost is such a simple report ask, ya know?

Recommendations to others considering the product

Get used to having limited reporting- there are thousands of reports on TriNet but many are difficult to use and read.

What business problems are you solving with the product? What benefits have you realized?

Consistency and data storage, also payroll. The most beneficial thing I've found with TriNet, compared to Bamboo at least, is how accurate my data always is. You're required to terminate someone on their resignation effective date because it's linked with payroll. Which means your term and turnover and retention reports are accurate. But with Bamboo, which we use for global employee record storage, it's actually TOO customizable so when someone other than myself goes into the system and makes a change, it messes with my reports so I get inconsistent data.

TriNet review by Administrator in Pharmaceuticals
Administrator in Pharmaceuticals
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Verified Current User
Review Source

"TriNet user experiences"

What do you like best?

We like the ease of use both for administrators and employees. We have been using TriNet for over 6 years and always found customer service to be first rate. As issues arise, they are promptly resolved by internal TriNet professional experts. We have not encountered an HR matter that they could not handle. There benefits package has enabled us to both attract and to retain employees from many times larger companies. We have recommended TriNet to several other colleagues based on our experiences.

What do you dislike?

While minor in the scheme of things, we do not like the TransAmerica 401-K plan. We feel that is less flexible in terms of selection of funds and less competitive than 401-K plans offered by other vendors such as Fidelity.

Recommendations to others considering the product

Consider using other functionalities such as expense management

What business problems are you solving with the product? What benefits have you realized?

TriNet provides us with a cost effective and easy to use solution to handle all our HR matters including payroll, benefits, 401-K, etc. It has avoided the need to have internal personnel dedicated to HR.

TriNet review by Jennifer P.
Jennifer P.
Validated Reviewer
Review Source

"Good for Small Businesses"

What do you like best?

- The system is intuitive

- Many ways to reach customer support (live chat, e-mail, phone)

- Fast response from assigned payroll and HR reps

- Sends us payroll deadline reminders

- Payroll automatically submits - never miss a payroll deadline as long as theres data in the batch

- Regional Account Manager checks in via e-mail and in person frequently

- Import files make payroll uploads a lot faster

What do you dislike?

- Custom reporting functionality is lacking

- System doesn't automatically pick up on payroll retropayments. I have to e-mail our payroll rep to process.

- System is lacking visibility for admins. Admins are not allowed to update tax withholdings or view direct deposit info for employees.

- Onboarding process could be more transparent. New hires frequently don't receive their onboarding e-mail and there's no way for me to resend that. I need to reach out to our payroll rep to do that.

- There isn't an integration available between Trinet and our HR platform, BambooHR

What business problems are you solving with the product? What benefits have you realized?

Payroll.

TriNet review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"HR is hard, but important to get right, so we appreciate having an expert partner involved."

What do you like best?

Benefits management is professional, helpful and responsive. The reason we switched to Trinet was specifically for a more professional and flexible administration of benefits. We also needed to provide them across multiple states, which was an added bonus.

What do you dislike?

"Advice" is pretty limited to a simple restating of documentation and law, not actual advice. I know why - giving such advice requires specific setup and if I understand correctly Trinet is getting it set up. Small companies especially though need that advice so as not to make mistakes. We end up going to our corporate lawyer for said advice, which is expensive and sub-optimal when we expect HR advice to come from Trinet.

Recommendations to others considering the product

Especially for folks in tech - don't underestimate the value and complication of HR. The reason Trinet seems more complicated than say Gusto is because HR actually is more complicated.

What business problems are you solving with the product? What benefits have you realized?

Payroll, benefits, new hire processing - all things we don't worry about any longer.

TriNet review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Makes HR a little easier"

What do you like best?

Trinet makes certain HR duties, like payroll and benefits adminitration, simpler. Instead of having to dedicate time and effort to do certain aspects of payroll & benefits, I am able to ask someone at Trinet for a solution, or they have established guidelines and solutions already.

What do you dislike?

We dislike the overall lack of transparency with Trinet. We have no method of comparing certain things, or getting instructions over certain things. Many people are more computer literate than others, but the site and everything around Trinet seems to be designed for the lowest common denominator.

What business problems are you solving with the product? What benefits have you realized?

The issue regarding health insurance, the time spent handling this - currently we can thank Trinet for the ease. BUT we have very little support when it comes to getting certain health insurance information and i have received complaints that the health insurance benefit year and calendar year issues have caused undue expenses. We have not been able to get answers in regards to these problems.

TriNet review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great"

What do you like best?

The support and our representative Kristen Ramnath at Trinet are key to the relationship. She is always pleasant and knows how to get things done efficiently and effectively. She helps us out from Bonus PR cycles, to benefits and reviews of the benefits each year to employee termination and hires and how best to get that done. Another solid aspect of Trinet would be all of their benefits both health and commuter benefits which are great for employees who commute to the city often.

What do you dislike?

Nothing major comes to mind right now, but sometimes multiples time per month the PR export function is not available and this just complicates things. It does turn back on with in a day or two so we can use it then. Another issues that arises sometimes is that we can only make an off-cycle PR entry on certain days and this has caused us to crunch processes to meet this time period.

Recommendations to others considering the product

I would say that anyone should definitely consider them, we have used Trinet since 2013 and throughout our growing as a firm from 20 to 60+ employees Trinet has made it easy. They make the Payroll Function easy, they make the health and benefits easy as well and know how to keep up with the best plans and these types of things are important to employees.

What business problems are you solving with the product? What benefits have you realized?

We use the Payroll and expense systems.

TriNet review by Meredith T.
Meredith T.
Validated Reviewer
Verified Current User
Review Source

"Hands-free payroll"

What do you like best?

All of our employees are salaried, If there are no changes to be made, we can sit back and payroll will be processed automatically each time.

What do you dislike?

It has been difficult trying to get issues with the filing of Form 5500 resolved. It took many emails/phone calls to resolve what appeared to be a fairly simple issue.

What business problems are you solving with the product? What benefits have you realized?

Our CEO travels often and we never have to scramble to get payroll approved. If t here are changes, the system can be accessed from anywhere and we are not restricted by time zones or the working hours of a payroll consultant

TriNet review by Administrator in Events Services
Administrator in Events Services
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Verified Current User
Review Source

"Great Resource!"

What do you like best?

TriNet allows me easy access to most of my HRIS data in 1 place. The system is pretty easy to navigate and TriNet is continuously working to improve the areas that need improving.

What do you dislike?

Sometimes the system goes down or there are glitches than can be annoying. I also do not like that TriNet doesn't synch 100% with the 3rd party systems it uses - ie. Time & Leave System. I believe this is an area they are working on. I also do not like that I cannot see the full SS# in the system - only the last 4 digits.

What business problems are you solving with the product? What benefits have you realized?

Tracking staff time & attendance. Managing staff info in 1 place that is accessible outside of the office. Being able to offer a variety of health plans to staff to meet their individual needs.

TriNet review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Human Resource"

What do you like best?

There are several things about TriNet I love. One, the staff. Two, the dashboard is easy to use. Not only for me, but our staff. Third, we are a software company and seeing the changes and innovations make my life easy.

What do you dislike?

I don't like the setup of reports. Sometimes they run correctly, sometimes they don't

Recommendations to others considering the product

We love TriNet...there's a few little things here and there that need improvement....like right now, we can't access the dashboard via web or mobile. It would be nice if they communicated that with us prior to our trying to use the system and finding out that way.

What business problems are you solving with the product? What benefits have you realized?

We are in compliance with our medical benefits. We have realized that we have to be better at what we offer our employees in regards to retention and new hiring.

TriNet review by Ella L.
Ella L.
Validated Reviewer
Verified Current User
Review Source

"Trinet payroll services"

What do you like best?

Trinet portal is easy to use and we get responsive support from our client success partner. There are different reports we can pull from the portal as well for tracking purposes. We also like that all of the payroll taxes are calculated automatically so this save time and effort.

What do you dislike?

service is costly for small business and may not be useful if few number of employees.

Recommendations to others considering the product

Could provide more reports and also supplement info such as taxes so that users does not need to reach out to support team for further info.

What business problems are you solving with the product? What benefits have you realized?

payroll support

TriNet review by User in Internet
User in Internet
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Verified Current User
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"Payroll and PTO features are good, but FSA function is immature"

What do you like best?

It is easy to access my pay stubs and my W2 form.

What do you dislike?

It's hard to get FSA expenses approved. They require a Letter of Medical Necessity for things that don't even make sense (like mileage and tolls). And when you do get the letter, your claim may still get rejected if they miscategorized your item (for example, categorizing it as "OTC" instead of supplement) which would allow them to ask for a prescription from your doctor for documentation. It takes an extraordinary amount of effort to get any single FSA item approved through Trinet.

Recommendations to others considering the product

TriNet's payroll function seems to be a good product for businesses that don't want to hire dedicated personnel to manage payroll and benefits, but I would definitely not recommend TriNet for their FSA component at this point. The department has to better mature both their processes and personnel to be able to effectively serve the customer base.

What business problems are you solving with the product? What benefits have you realized?

It seems to be a promising model for small to medium sized businesses so they don't have to hire someone just to deal with benefits and it's good that you can access a lot of the HR items online.

TriNet review by Antonia C.
Antonia C.
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"trinet is EXTREMELY helpful "

What do you like best?

I like that I no longer have to depend on an HR person to get answers because in my experience they don't always tell you the right thing. Trinet puts everything in one place and explains everything in detail. I also really hate paperwork and Trinet makes paperwork obsolete. I can compare health plans with a few clicks and it gives me reminders and updates about tax and healthcare changes and when to enroll.

What do you dislike?

I dislike how sometimes It can take a while to get an answer to a question via email and as far as I know there is no chat feature. I also dislike that my W2 says "TriNet" on it instead of the name of my company. They explained why but its still strange.

Recommendations to others considering the product

Their phone customer service is faster to get an answer but they people on the phone don't always seem to be so knowledgeable. I know HR is very broad but still it seems like I am put on hold a lot while they find an answer.

What business problems are you solving with the product? What benefits have you realized?

We do not have an HR person at my company so we use TRiNet to outsource this job. We realize that it saves us money in the long run by not having to hire someone for this position.

TriNet review by Royce W.
Royce W.
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Verified Current User
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"TriNet is easy to use and very insightful. It makes HR and payroll easy!"

What do you like best?

I like how everything is very easy to use and helpful. It makes the HR and benefits information easy to understand.

What do you dislike?

I wish the Log in for TriNet ws alot easier to use. Sometimes it take a while to log in and to clock in. There should be an easier way.

What business problems are you solving with the product? What benefits have you realized?

Trinet makes it easy to view all payroll options, resolve payroll and tax issues. It also makes it easy to view your company and idnivdual goals and allow your to mark off the ones that you finish. You view all your payroll information and if there are any issues then you can call the customer service line and they can help you.

TriNet review by Chianda R.
Chianda R.
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Verified Current User
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"The ease of having all our HR needs met"

What do you like best?

Being that we're a small org that doesn't have an HR dept., it's nice to be able to call HR specialists for advice on situations that could potentially be damaging to our org, if we unknowingly made a decision that wasn't compliant with CA laws.

What do you dislike?

There's not much I dislike, but I have had a few times that I needed an immediate answer on something and I had to wait for someone to get back to me.

What business problems are you solving with the product? What benefits have you realized?

I'm not sure what is meant. I guess terminations, disability claims, unemployment.

TriNet review by Rich P.
Rich P.
Validated Reviewer
Verified Current User
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"Terrible Onboarding Experience"

What do you like best?

In the past, TriNet has been tolerable. At my current employer that is unfortunately not the case.

What do you dislike?

I have received countless errors in attempting to onboard. First, the system only matched me with a previous employer and didn't provide any options for my new employer. Then, once I was allowed access to my profile, I've received several error messages related to switching off of the beta interface. In over two hours on the phone with their support team, my issues have yet to be resolved. Still haven't been able to elect benefits in 1.5 weeks.

Recommendations to others considering the product

Review your options carefully; once you make a selection, the cost of switching gets pretty high.

What business problems are you solving with the product? What benefits have you realized?

The company uses TriNet to simplify the HR experience.

TriNet review by User in Hospital & Health Care
User in Hospital & Health Care
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Verified Current User
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"Horrible start"

What do you like best?

Trinet's new online website is pretty good - I tried the beta a few months ago and they just launched the new web UI and it's significantly better. Pretty easy to navigate and find what I need. Phone support is prompt - I never have to wait too long to call and the hours are relatively extensive so I'm able to contact someone when I need.

What do you dislike?

Switching over to Trinet was a HORRIBLE experience. We were supposed to get better health care plans and pay the same as our previous provider - the latter was the same, when I selected what I thought were comparable benefits (they suggested certain plans to us) they were about the same price but the coverage was way worse. In addition, many things in my onboarding process were incorrect (and I heard similar from other employees in our company) - my salary was incorrect and it was really difficult to get the backpay that I needed. My retirement plan was not set up correctly so I had trouble accessing it in time (we had a really short turnaround to onboard as well - these things shouldn't be rushed). Lastly, the dental plan I selected was NOT the dental plan I enrolled in. I pointed it out to Trinet cause I had a printed form as proof and they acknowledged the mistake on their part but it took 3 weeks to fix and I had to cancel appointments as a result.

What business problems are you solving with the product? What benefits have you realized?

HR/Benefits/Payroll

TriNet review by Alejandro M.
Alejandro M.
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Verified Current User
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"Very helpful platform system! Highly recommend it"

What do you like best?

What I like about TriNet is how it gathers all the information for all employees. Easy to navigate, easy system to read and go through!

What do you dislike?

What I dislike about it, is the amount of bugs or IT issues that can present in the platform sometimes

What business problems are you solving with the product? What benefits have you realized?

A lot actually, employee reports and track, workers comp, unemployment record, payroll, anniversaries, birthdays, a lot of HR problems related. As I said, is very comforting how easy I can navigate to solve these things in a timely manner!

TriNet review by Henry G.
Henry G.
Validated Reviewer
Verified Current User
Review Source

"Love it!"

What do you like best?

Very nice to have an all-in-one web portal to access all HR related items. They are all super easy to find, which makes it nice when I just want to find something real quick. I don't have to access around - I know all my answers are located in TriNet. I thought not having an HR department would be rough, but it was nice because all the information lived in one place!

What do you dislike?

Not too much really. I used it at a consulting firm for a few months, so I wasn't there really long enough to find anything wrong about it. There were a few times that cancelling PTO was an issue and we had to call in, but I think it was more of a user error issue than software.

Recommendations to others considering the product

Try it out! In my experience, employees just need a one-stop shop for HR and TriNet fits that bill! I wish that we also used it for expense tracking as we used another product for that. I can see how having that in TriNet would have helped out some issues we encountered.

What business problems are you solving with the product? What benefits have you realized?

I was an employee and they needed an HR portal to solve for not having the typical HR department. I've never really needed a true "person" to interact with for HR and honestly if I have, they just direct me to documentation, so that is what worked so well for TriNet for me.

TriNet review by Blake P.
Blake P.
Validated Reviewer
Review Source

"Still learning the update... but so far so good..."

What do you like best?

This one's tricky-- because on the one hand, TriNet has given us so many problems in the past-- but on the other, we have a pristine Client Associate Manager who is always ready to help us and go to bat for us. I actually like their payroll submission component, and that hasn't changed; and I also think the I9 verification is easy to use.

What do you dislike?

Because they just updated their HRPassport software, it's hard to say-- but so far, I really like how they've updated the platform for the 2010s. Finally. I'm interested to see if they'll continue the updates by moving forward with more external softwares that are still linked (I9 verification, payroll submission, benefits portal).

Recommendations to others considering the product

Be sure to make a great relationship with your client services associate; they're the lifelines at the TriNet headquarters who can make or break your life!

What business problems are you solving with the product? What benefits have you realized?

It's a pretty generic, straightforward way of streamlining all things people/HR. Payroll administration, employee verification, and benefits bundling makes it a great tool that could definitely use more work.

TriNet review by Lindsey T.
Lindsey T.
Validated Reviewer
Verified Current User
Review Source

"Recommend Trinet to all of my friends with business's"

What do you like best?

My account manager, Danielle Hawn, is always on top of making sure I complete all the necessary new hire paper work, complete payroll on time and notify me off any changes or updates.

What do you dislike?

Nothing really Trinet has solutions to all of our challenges.

What business problems are you solving with the product? What benefits have you realized?

By using Trinet our small business is able to offer excellent benefit packages to our employees. Trinet also extends a plethora of other perks to our employee's like 401k, travel discounts, and disability which has added value to our company when completing talent searches.

TriNet review by Trisha R.
Trisha R.
Validated Reviewer
Verified Current User
Review Source

"Hands down- a business must-have!"

What do you like best?

Class A service 100% of the time. Ease of doing business and help with every aspect of running a firm.

What do you dislike?

Nothing. Great benefit providers, prompt service, great ideas out of the box, consistent communication, easy interface to communicate thru.

Recommendations to others considering the product

Ive told many people they need to look into using them

What business problems are you solving with the product? What benefits have you realized?

Payroll and all requirements that come with it. Very hassle free. Great knowing in the event of an HR issue, I have a team with experience to reach out to.

TriNet review by Rachel K.
Rachel K.
Validated Reviewer
Verified Current User
Review Source

"Lots of Options"

What do you like best?

Trinet makes it simple for small companies to have a full HR function from tracking PTO to payroll and benefits. It also allows companies like ours with around 50 employees to enjoy the economies of scale and larger benefits usually only available to big companies because of TriNet's collective buying power. It's also relatively easy to set up for new employees making onboarding streamlined.

What do you dislike?

very self-serve... little "support" , takes time to figure out all the things that are available.

Recommendations to others considering the product

similar to zenefits, I prefer it slightly, more options.

What business problems are you solving with the product? What benefits have you realized?

not having a proper HR department. cost efficiencies and selection options when it comes to benefits not usually afforded to small/startup companies

TriNet review by Stacey G.
Stacey G.
Validated Reviewer
Verified Current User
Review Source

"Very pleased with the service"

What do you like best?

I like the online tools the best. I prefer to do as much independently as possible.

What do you dislike?

There could be some improvements in the site design to make it more intuitive and user friendly.

Recommendations to others considering the product

Give yourself time to learn how to use the functions, and take tutorials. Help employees with the basic of using the portal.

What business problems are you solving with the product? What benefits have you realized?

Payroll is easy, getting assistance with HR issues, and making sure we are compliant is invaluable.

TriNet review by Sharon F.
Sharon F.
Validated Reviewer
Verified Current User
Review Source

"Eliminated the need for us to have internal HR"

What do you like best?

Our HR Business Partner - So knowledgeable and readily available to answer any questions we may have

What do you dislike?

The technology - Even though they have made efforts to improve, there consistently seems to be issues that impact our operations

What business problems are you solving with the product? What benefits have you realized?

We started with Trinet when we were a smaller company. Trinet allowed us the ability to get big company benefits and allowed us to do so without having an internal HR resource.

TriNet review by Administrator
Administrator
Validated Reviewer
Review Source

"Trinet- great for startups, but not for complex business setups"

What do you like best?

- they do the basics for you

- they handle the compliance for you

What do you dislike?

- benefits offerings-- cannot be customized to company need, we couldn't get insurance experience

- their partnership with the timecard system is not great; hard to navigate the timecard system Trinet offers

- it took a while to find a good Payroll expert on Trinet's side to partner with our internal payroll team

- termination checks sometimes get delayed in the mail, leaving internal payroll team to scramble to get the check to the terminated employee

- no automation of systems

- reporting system sucked

- unable to accommodate complex business setups

Recommendations to others considering the product

Trinet has come a long way; they are improving the user interface and revamping their customer service. It was horrible before.

However, my company is growing too fast to wait for them to improve their systems.

What business problems are you solving with the product? What benefits have you realized?

- lack of manpower in HR /Payroll Dept

TriNet review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Payroll Administrator"

What do you like best?

We are a Canadian company, with an office in the US, as well as remote sales in other states. Trinet is very knowledgeable about the different requirements for each state. We always get timely responses, and good customer service !

What do you dislike?

I would like the reporting to be a bit more user friendly. We currently have a few custom reports that were created for us, but would like to be able to create more on our own.

What business problems are you solving with the product? What benefits have you realized?

Trinet is helping with all the different state laws/requirements. We have also benefited from them handling our benefits as we have only a few US employee's and it provides us with a better rate to provide our employee's.

TriNet review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Useful HR platform"

What do you like best?

This is a clean HR platform that allows you to see everything you need in a nice, colorful and organized way. It’s super easy to get pay slips and also map out future paychecks while knowing instantly how many days off etc you have remaining.

What do you dislike?

Since the platform is in beta, there are a lot of glitches that take a lot of time to fix when there is a bug. I wish they could speed up the process of resolution in some cases.

Recommendations to others considering the product

I believe smaller companies will love this platform and will help them manage a lot of their HR needs in one place.

What business problems are you solving with the product? What benefits have you realized?

Have a centralized HR platform that allows you to remove the middle man and get the information you need when you need it.

TriNet review by Executive Sponsor in Internet
Executive Sponsor in Internet
Validated Reviewer
Verified Current User
Review Source

"Solid PEO - Used for 7 Years at Multiple Companies"

What do you like best?

TriNet gives you a lot of the benefits of having a large HR team behind you at a reasonable cost. They negotiate with the big players for you, providing good payroll, health benefits and 401(k) for your teams. They also do a lot of the basic HR stuff (onboarding/offboarding) with very low lift.

What do you dislike?

Not having a direct relationship with the insurers can sometimes yield sub-optimal customer service from them. This is less of a TriNet problem than a PEO problem. As the CEO of my company, I'm not seen as the ultimate client of an insurer, I'm seen as an employee.

What business problems are you solving with the product? What benefits have you realized?

Outsourcing a lot of the backoffice elements of HR.

TriNet review by Administrator
Administrator
Validated Reviewer
Review Source

"TriNet? Don't do it."

What do you like best?

Best? Their sales group. They are good and selling you on all the benefits, but not tell you about the inconveniences, poor customer service, or restrictions you will have as a business to function.

What do you dislike?

Dislike? EVERYTHING. If you want nothing to do with your business, and don't care about customer service, a solutions partner. Then go with TriNet. Be warned, TriNet controls your access to government reports, and will give you excel reports as your backup. They will not collaborate with you on solutions. Better to pay an inhouse HR person who will act in compliance but also work on solutions with you, and not neglect your business objectives.

Recommendations to others considering the product

Do NOT do it.

What business problems are you solving with the product? What benefits have you realized?

The only solution that I thought TriNet solved is worst than doing it on our own. You think you're outsourcing to a solutions provider. However, when it comes time to take your business back into your control, they will limit you and keep information that you think is rightfully yours. OH all of this with the worst customer service.

TriNet review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"All-in-one payroll and benefits"

What do you like best?

I like the ease of navigating the website - as the admin, it is very simple to find the exact page I need to view and/or update, with the side-bars on the left side of the webpage.

What do you dislike?

Payroll reports are very cumbersome, with unnecessary information in many of the fields. It is difficult to find the exact report needed, and although there is the option to create your own report, at this time I am too busy to do so.

Recommendations to others considering the product

Cost efficient, relatively easy to use, good customer service.

What business problems are you solving with the product? What benefits have you realized?

Overhead costs for our small company were exorbitant. There is a tremendous savings in health benefits in joining TriNet.

TriNet review by Kaitlin M.
Kaitlin M.
Validated Reviewer
Verified Current User
Review Source

"For TriNet Expense, terrible customer service and integration with other systems"

What do you like best?

The app provides basic expense reimbursement services that all other similar apps provide. TriNet does okay with the basics, including with their mobile app.

What do you dislike?

Every month or so, there's a problem that pops up related to one of the external systems/vendors with which TriNet Expense integrates - i.e. direct deposit system, credit card companies, our accounting system, etc. The customer service folks, who will respond to your email right away, are slow to acknowledge and address the problems. They always assume first that the problem is related to something we, the customer, are doing. In addition, it appears that we've been overcharged in recent months. I've sent their customer service folks 4 emails over 2 weeks to see if I'm calculating the charges correctly and still haven't gotten a response.

Recommendations to others considering the product

We're in the process of switching to Expensify

What business problems are you solving with the product? What benefits have you realized?

Using this system has helped us process personal expense reimbursements more quickly.

TriNet review by Administrator
Administrator
Validated Reviewer
Review Source

"Bad Customer Service"

What do you like best?

The payroll software is easy to use. The dashboard is very nice looking.

What do you dislike?

They proved time and time again that they did not care about my business. Every part of the implementation was done wrong the first time and had to be redone 3 to 4 times. They do not call you back or respond to emails until you have sent over 3 requests. They promise they will take care of the issues, but weeks later you are still trying to get things resolved.

The presentation to the employees was awful. They left more confused than when they come in.

Recommendations to others considering the product

The Sales people put on a really good show and then do not deliver, They do not follow up or check in to make sure things are going ok.

What business problems are you solving with the product? What benefits have you realized?

There has been no benefit to working with TriNet. It more than doubled my work load.

TriNet review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"An amazing experience top to bottom..."

What do you like best?

The support provided across multiple states has allowed our organization to grow in ways we never could have without TriNet. Our organization was able to onboard people in 7 states and provide benefit coverage we never could have matched without the help of TriNet.

What do you dislike?

The occasional changes in staffing at TriNet has left us with new account managers, but this has been pretty manageable.

Recommendations to others considering the product

Be sure to ask TriNet about how they can help you with HR Support, and cross state business

What business problems are you solving with the product? What benefits have you realized?

Payroll, benefits, cross state taxation, the team at TriNet has been incredible for us.

TriNet review by Administrator
Administrator
Validated Reviewer
Review Source

"Great for small business looking to outsource payroll, benefits, and some other HR tasks/function. "

What do you like best?

TriNet seems to handle their core items well. They have been around for a while, are a large employer who knows the HRIS/PEO market well, and genuinely made life easier once we made the switch.

What do you dislike?

The cost may prohibit larger companies from justifying TriNet. We have been using TriNet for well over a year and I still don't know exactly what TriNet protects us from regarding the co-employment, HR liability side of things. The app itself is a bit clunky and the reporting isn't great. Most of this stuff doesn't matter for teams of 5-50 but the larger our company gets, the less I feel like TriNet will be our solution going forward.

Recommendations to others considering the product

Good product for specific companies but doesn't work for all.

What business problems are you solving with the product? What benefits have you realized?

Great payroll processing services, PTO management, benefit elections.

TriNet review by User
User
Validated Reviewer
Review Source

"Unfair Business Practices & Poor Customer Service"

What do you like best?

I don't like anything about their company.

What do you dislike?

I am a business owner and have been using PEO's over the last 7 years and have been with TriNet since 2015. All I can say is, something has changed in their organization. TriNet has been overcharging my company for WC since May 2017 (the Manager of Client Services even admits this) and can't seem to wrap their heads around how they are going to credit my account and correct my rates moving forward. The customer service people in Irvine, CA say the people in South Carolina are working on it, yet they can't tell me who in SC is doing the work. There are many other issues we are dealing with in regards to PTO not being correct on our employee’s paychecks and other basic HR related tasks. The bottom line is stay away from this PEO.

Recommendations to others considering the product

Stay away.

What business problems are you solving with the product? What benefits have you realized?

none and none.

TriNet review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"HR solution"

What do you like best?

I like how responsive the team at trinet is. I was trying to set up Payroll deductions for a few ppl at our company and I had a lot of questions, and they walked me through every step. They also are always available to send a rep to our office to be a part of our training program for new hires - which is super helpful because they have so many questions. Thanks TriNet!

What do you dislike?

I dislike the login process for the website. I always have to find the first email in my inbox that was sent to me to get my employee ID to login. I just think it could be an easier process in some way. Also, most of our new employees don't receive their first paycheck - they only receive the 1st paycheck for a full pay period of work. This could be a problem on our end, but it's very confusing.

What business problems are you solving with the product? What benefits have you realized?

I finally realized that we have TriNet Marketplace which has some random benefits open to employees - however I don't think many people realize how much stuff is on there. I love how simple it is for payroll. It's nice to have all your pay stubs in one place online. Electronic deposits makes everything better.

TriNet review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great experience with personalized care from our Trinet associates"

What do you like best?

I love the individual, personalized attention that is given to our company via our payroll specialist & human resource capital associate.

What do you dislike?

Although it is getting better, the process of retrieving different reports from the Trinet website can be quite cumbersome.It sometimes isn't the most user-friendly interface when trying to find certain types of information.

What business problems are you solving with the product? What benefits have you realized?

Trinet provides a very close, intimate working environment with the team that has been tasked with managing our employee profile. I always get a quick & helpful response from either our payroll specialist or human resource associate.

TriNet review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Awful experiences with TriNet with two employers"

What do you like best?

There is not much. The user interface is aesthetically pleasing.

What do you dislike?

Very glitchy. I have elected benefits and received confirmation of selection and then weeks later have been told that I did not complete benefits selection and had to go thorough a lengthy appeals process to maintain coverage and FSA benefits. At my most recent employer they somehow managed to NOT pay me, even though my banking info was already in the TriNet system and I also signed up with my new employer the first day on the job. Customer service is abysmal; nothing takes less than 45 minutes.

What business problems are you solving with the product? What benefits have you realized?

We use is for payroll tracking and benefits management.

TriNet review by Administrator in Real Estate
Administrator in Real Estate
Validated Reviewer
Review Source

"One of worst vendor experiences"

What do you like best?

Very little. Trinet boast many great features that they are unable to deliver in a consistent and reliable way.

What do you dislike?

Trinet drops the ball on almost all the things they say they do best. Constant technology issues, more than 50% of the time they do not get new hires, promotions and 401k set ups correct. The departments do not coordinate well. The client service contact is now our only point of contact (as of this past year's internal re-org) and expected to know everything regardless of the topic ranging from process questions to complicated employee termination issues. The client service staff is overwhelmed. Balls are dropped constantly. The supposed HR expertise is sub-par at best. In the almost 4 years we have been with Trinet, I have wasted endless hours chasing down solutions to chronic issues. I am at the end of my rope. We are currently looking for a new PEO.

Recommendations to others considering the product

Look elsewhere

What business problems are you solving with the product? What benefits have you realized?

none and none

TriNet review by Amy R.
Amy R.
Validated Reviewer
Verified Current User
Review Source

"TriNet is very customer oriented and helpful. Good value "

What do you like best?

TriNet offers Good value and great customer service

What do you dislike?

Nothing stands out that I dislike about TriNet. Issues I have are solved quickly and professionally.

Recommendations to others considering the product

Trinet is a great company to work with

What business problems are you solving with the product? What benefits have you realized?

Payroll filing and not having to complete payroll taxes really helps out this small office.

Learn more about TriNet

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TriNet
3.9
(269 reviews)