What do you like best?
There is fabulous customer service. It seems like a small team of people because I always get the same representatives, but they are knowledgeable and always take the time to get the answers I need. The system is very simple to use. Once you get accustomed to the layout and the way the system operates, it is a very easy program to navigate. No frills, but then none are necessary. It's kind of a relief.
What do you dislike?
The only difficult thing for me is that there seems to always be a reason to call customer service. As I mentioned before, they are very helpful but it seems like I have to call them frequently to fix things.
Recommendations to others considering the product
Make sure all of your customers are EDI compatible, and familier with the setup process. The initial testing can be a drag
What business problems are you solving with the product? What benefits have you realized?
We use QuickBooks, which works extremely well with True Commerce EDI. We are processing upwards of 200 orders a day, and the simple format and easy communication with our financial programming has saved hours of time, and tons of stress.