Truly

Truly

(62)
4.8 out of 5 stars

Connect Conversations to Revenue

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Truly Features

Inbound CCI Features
Automatic Call Distribution (ACD)

Intelligently route calls to the agent most qualified to handle the customer's needs. ACD can route calls either through pre-determined rules or advanced call distribution algorithms.

Not enough data available

Call Summary Notes

Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Not enough data available

Interactive Voice Response (IVR)

Use touch-tone signaling or voice recognition to automate the retrieval and processing of caller information by phone. Administrators can configure the IVR with multiple branches to improve the identification, segmentation, and routing of callers to qualified agents.

Not enough data available

Call Routing

Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Not enough data available

Call Queuing

Callers can be routed to a queue or placed on hold until an agent becomes available.

Not enough data available

Outbound CCI Features
Regulatory Compliance

Import and manage do not call (DNC) requests in order to ensure compliance with local and federal regulations.

Not enough data available

Concurrent Calling

Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Not enough data available

Dialing Tools

Automate calling with tools such as predictive dialing in order to maximize agent productivity. Determine a call-to-agent ratio that automatically places the optimal number of calls to place to reduce abandonment rates.

Not enough data available

Click-to-Call

Allow agents to place calls directly from business applications such as CRMs, contact center workforce solutions, or customer websites without having to manually dial numbers.

Not enough data available

Call Recording & Playback

Record calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.

Not enough data available

Training
Knowledge Base

Organizes knowledge from fellow sales representatives and other experienced employees for reference.

Not enough data available

Coaching Materials

Offers content and training for new hires within the tool.

Not enough data available

Playbook Creation

Allows for the creation of a customized playbook that new hires can use for reference in understanding company-specific sales processes.

Not enough data available

Video Record

Records users' practice or live pitches for future reference and improvement.

Not enough data available

Phone Number Management
Local Phone Numbers

Generate phone numbers native to a target location

96%
(Based on 15 reviews)
Toll-Free Numbers

Create toll free numbers for tracking purposes

96%
(Based on 11 reviews)
Port Existing Numbers

Transfer existing numbers into the call tracking system

94%
(Based on 12 reviews)
Basic Communication
Phone Calls

Enables users to place phone calls over the internet.

Not enough data available

Video Calls

Enables users to place video calls over the internet.

Not enough data available

Instant Messaging

Enables users to send instant messages over the internet.

Not enough data available

Screen Sharing

Enables users to share screens over the internet.

Not enough data available

Conference Calls

Enables multiple users to make phone or video calls over the internet at once.

Not enough data available

Desk-to-Desk Calls

Enables users to contact one anothers through mobile phones and landlines.

Not enough data available

Calling
Record Calls

Records calls for future reference.

98%
(Based on 18 reviews)
Generate Location

Generates an area code local to where the user is calling to increase likelihood of pick-up.

100%
(Based on 11 reviews)
Call Types

Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.

98%
(Based on 19 reviews)
Click-to-Call

Gathers contacts from integrated tools, allowing users to call with one click.

100%
(Based on 17 reviews)
Incentives
Badges

Assigns achievement badges to high-performing employees based on pre-determined standards.

Not enough data available

Triggers

Automatically recognizes achievements that should be added to the leaderboard.

Not enough data available

Commission Calculator

Helps users determine sales goals by calculating potential commission rates.

Not enough data available

Leaderboards

Highlights top-performing employees to publicly reward their achievements.

Not enough data available

CCI Platform Features
Custom Toll-Free Numbers

Purchase local or international toll-free numbers to call customers from familiar numbers, and let customers easily call local numbers that can then be routed to specific agents according to geography.

Not enough data available

Contact Database Management

Capture and manage contact information, either through an internal database or a CRM system.

Not enough data available

Administrator Access

Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Not enough data available

Reporting & Dashboards

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Not enough data available

Computer-Telephony Integration (CTI)

Link agent computer terminals to the ACD system to provide access to features such as click-to-call, CRM integration, and screen pops. Screen pops notify agents of incoming calls and provide call summary notes before the call is answered.

Not enough data available

Feedback
Review

Lets managers review recorded video pitches to discuss areas of skill and areas that require improvement.

Not enough data available

Scorecard

Provides a scorecard to display team and/or individual performance.

Not enough data available

Coaching Card

Allows managers to utilize and snapshot scorecards to coach new hires and assign action items.

Not enough data available

Leaderboard

Projects team sales performance publicly to reward and motivate employees.

Not enough data available

Real-Time Updates

Updates sales data in real-time so as to help teams remain close to their goals.

Not enough data available

Notifications

Notifies users of company-specified "danger zones" to correct behaviors and re-align sales processes in the right direction.

Not enough data available

Competition

Motivates employees by creating time-sensitive competititons that drive performance.

Not enough data available

Tracking
Visitor & Keyword Tracking

Record which campaigns and landing pages are converting into phone calls

94%
(Based on 10 reviews)
Dynamic Number Insertion

Assign a unique tracking number to each visitor

96%
(Based on 10 reviews)
Multi-Channel Call Attribution

Decipher which marketing channels are converting and most effective

95%
(Based on 11 reviews)
Advanced Features
Hold Music

Offers users the option to play music for contacts who are on hold.

Not enough data available

Automated Attendants

Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.

Not enough data available

VOiP Number

Offers users a unique number that can be dialed from anywhere.

Not enough data available

Contacts
Personalization

Retains a log of extraneous contact information such as timezone and contact engagement.

99%
(Based on 16 reviews)
Information Locater

Finds and opens saved contact information for reference at the time of a new call.

99%
(Based on 16 reviews)
Record Prospect Data

Allows users to denote which contacts they believe are prospective customers.

100%
(Based on 11 reviews)
Personalization
Profiles

Creates user profiles similar to social media pages that display private or public statuses and updates.

Not enough data available

Custom Reports

Generates reports with customizable fields to further understand employee performance.

Not enough data available

Dashboards

Visualizes individual and team insights such as new leads and outbound calls.

Not enough data available

Goal Setting

Allows teams to set trackable goals within the tool.

Not enough data available

Analytics
Call Data

Provide the representative with caller data upon receiving a phone call

96%
(Based on 15 reviews)
Call Recording

Offer the ability to capture and replay a conversation for further information

93%
(Based on 15 reviews)
Advanced Reporting

Prepare detailed reports regarding call data by source, keyword, or landing page

98%
(Based on 7 reviews)
Access
Software Pairing

Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365.

Not enough data available

Browser Extension

Allows users to download the tool along as an extension to their browser of choice.

Not enough data available

Individual Download

Requires users download the software on its own.

Not enough data available

Insights
Notes

Allows users to take notes during or after the call for future reference.

99%
(Based on 16 reviews)
Daily Summary

Delivers users a daily summary of activity.

99%
(Based on 12 reviews)
Automated Voicemails

Sends automated voicemails to prospective clients who fail to answer.

95%
(Based on 13 reviews)
Automated Emails

Sends automated emails to increase engagement with prospective clients.

96%
(Based on 12 reviews)
Sorts Prospects

Organizes contacts based on probability of success.

100%
(Based on 9 reviews)
Administrative
Integration

Integrates with CRM and financial systems to help determine goals

Not enough data available

Employee Structure

Organizes team members by roles, activities and objectives and weighs tasks by importance.

Not enough data available

Behavior Monitoring

Allows managers and administrators to peruse profiles and monitor employee behavior and performance.

Not enough data available

Call Routing
IVR

Direct a phone call without the need for a human representative, but instead a voice responder

93%
(Based on 8 reviews)
Call Scheduling

Route calls based on the time of the day to reach the proper representative

95%
(Based on 9 reviews)
Geo-Routing

Route calls based on location to reach the proper representative

94%
(Based on 7 reviews)