Trustpilot

(58)
4.1 out of 5 stars

Trustpilot is a customer review management tool that helps you connect and build trust with customers and potential customers. Automate your review collection process, gather feedback, improve organic search results, increase CTR and conversions on paid search with Google Seller Ratings, and amplify your online presence with Trustpilot.

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Showing 58 Trustpilot reviews
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Trustpilot review by <span>Mauro G.</span>
Mauro G.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Feedback and transparency

What do you like best?

The use of Trustpilot by consumers is completely free; anyone can access, read the comments of others and share their opinions.

For companies there are a free solution and a paid solution. All companies can invite their customers to write a review and respond to reviews.

The companies which choose the paid services have the opportunity to show reviews on their website, using them for advertising purposes to increase their business.

What do you dislike?

When customers write reviews, these should be "suspended" temporarily to be able to do all the necessary checks. In our work it happened that the customer reviews did not indicate the order number or which it was invented. Trustpilot simply asks you to attach an order invoice which may also be falsified by a competitor.

Recommendations to others considering the product

Through its integrated search engine you can discover a lot of websites and companies simply by searching the central box. It is possible to get the truth directly from consumers' experiences with all comments and information left behind. Trustpilot encourages each person to share their opinions and contribute to the community. In addition, reviews are not censored, so you can be 100% sure to always read the truth.

What business problems are you solving with the product? What benefits have you realized?

If people share their experiences, this improves transparency, increases trust and helps build relationships between businesses and consumers. And when companies take feedback into account, including negative feedback, they show customers that they are interested in their opinions and gain their trust.

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Trustpilot review by <span>Michael W.</span>
Michael W.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Trustpilot is our main platform for our reviews

What do you like best?

There are many features about Trustpilot that we like and use, so it is hard to isolate to just one thing. We really like the integration with our CRM so automated emails are sent to our customers requesting reviews. This has produced hundreds of reviews that boost our brand. We also take advantage of the integration widgets and expose our reviews all over our website and Facebook page. We have even integrated the SEO enhanced widget to pull in our rating into search result listings.

What do you dislike?

It would be great if the reviews could somehow be syndicated to other platforms (ie. Google). We don't like asking out customers to review us in multiple locations. So, we primarily ask for Trustpilot review. But, we can't ignore Google and Facebook reviews, so we have to come up with something for those platforms too.

What business problems are you solving with the product? What benefits have you realized?

The main business problem that Trustpilot solves is building trust in our brand. We want to convey that hundreds of customers have chosen to work with our company, so you are not alone in choosing to work with us. We have also benefited from sales reps being named specifically in Trustpilot reviews and getting kudos for providing great service.

What Product Reviews solution do you use?

Thanks for letting us know!
Trustpilot review by <span>Aziz R.</span>
Aziz R.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Good review platform with expanding analytics tools

What do you like best?

Trustpilot provides a useful dashboard to keep track of your ratings, impressions, the source of reviews and rating distribution. Additionally, the "Google Search" section in analytics is really useful and interesting to look through as it provides info on search impressions and clicks.

What do you dislike?

The survey template editor doesn't have front-end friendly drag n drop elements that could be useful in constructing a sleek email. Getting nicely looking emails requires work from a front-end dev and it would've been more convenient otherwise. It would also be great if Trustpilot was able to integrate with power bi to create a live dashboard that can display all the analytics in one centralized dashboard. (Helpshift currently does this.)

Recommendations to others considering the product

Its a very good platform to use to help your customers feel confident about your business. They provide nice marketing tools to display your ratings on your website.

What business problems are you solving with the product? What benefits have you realized?

Our business goals are to collect feedback and display to our customers the ratings/reviews we receive. Trustpilot is one of the only platforms that provide ready to go options that can be used to display our ratings on our website.

Trustpilot review by <span>Milena D.</span>
Milena D.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Trustpilot for our business

What do you like best?

I love having Trust Pilot reviews for the company I work for because I believe it adds a level of authenticity. I also use it as a consumer, to check out various businesses i'm curious about. It has helped us in our relationships with clients by adding that final level of authenticity we need. On the flip side, as a consumer, it makes it easier to decide where I will take my business and trustworthy companies.

What do you dislike?

I can't really think of anything I dislike about Trust Pilot at the moment. I am very happy with it from both a consumer and business side. I would recommend it to businesses looking to raise their brand and start building better customer relations.

Recommendations to others considering the product

Try it out! I highly recommend Trust Pilot from BOTH a business and consumer standpoint.

What business problems are you solving with the product? What benefits have you realized?

We have realized it has made a huge difference in the customers opinion of our business. It makes everything seem more legit, trusted, professional.

There is something about seeing that "verified" review that puts us above the rest.

Trustpilot review by <span>Ashley G.</span>
Ashley G.
Validated Reviewer
Verified Current User
Organic
Reviewed On

We love Trustpilot!

What do you like best?

We really enjoy using Trustpilot because it is easy to use and easy to learn! When I took over sending out review requests a year ago, I was able to learn how to use the program very quickly. I use it weekly for our reviews! I like that I can send the requests directly from the website, without clogging up my inbox. We can customize the email template going out, and reach as many people as we need to. We can see our reviews in one place which is very helpful for us.

What do you dislike?

There isn't anything that I dislike about Trustpilot. It's easy to use, easy to collect reports from, and easy to teach.

What business problems are you solving with the product? What benefits have you realized?

We use Trustpilot for our Review Request Program. Trustpilot allows us to maintain a pulse on how our customers feel on our product. We can then make sure we are meeting our customer's needs, as well as putting things into our product that the customer can benefit from.

Trustpilot review by <span>Richard S.</span>
Richard S.
Validated Reviewer
Verified Current User
Organic
Reviewed On

We should have done this long ago..

What do you like best?

I like the ability to respond to reviews, because many things that customers may take issue with, can be explained in a reasonable and rational manner that typically changes their tune and opinion. It is a fact that often times poor reviews provide an opportunity for us to shine, and demonstrate our dedication towards customer service.

What do you dislike?

Every so often we get a truly unfair and unwarranted review. But that is of no fault to Trustpilot, it's just the price you pay to play.

What business problems are you solving with the product? What benefits have you realized?

Our business, National Parts Depot (NPD), has always maintained a very high level of customer satisfaction and reputation. Our main challenge is making prospective customers aware of our positive attributes, without appearing boastful or self-promoting. The Trustpilot reviews provide our prospective customers with a vast number of OBJECTIVE accolades that they tend to take far-more-seriously, and to heart, than self-proclaimed marketing claims do. Saying that your company is great is typically met with cynicism. But when your customers say your company is great, that is marketing gold! Secondarily, on the occasion that a poor review is received, it offers us the opportunity to identify and remedy failures in our system or with certain personnel, which is also an invaluable tool for management. And of course, sometimes a bad review comes through because UPS backed over the box, or a customer ordered the wrong items themselves, completely out of our control. You take the bad with the good, but big picture, Trustpilot has been an great asset for us.

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Kate from G2 Crowd

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* We monitor all Trustpilot reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.