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Trustpilot

4.1
(112)

Trustpilot is a customer review management tool that helps you connect and build trust with customers and potential customers. Automate your review collection process, gather feedback, improve organic search results, increase CTR and conversions on paid search with Google Seller Ratings, and amplify your online presence with Trustpilot.

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Trustpilot Reviews

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Showing 113 Trustpilot reviews
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Trustpilot review by Prince S.
Prince S.
Validated Reviewer
Verified Current User
Review Source

"So far so good"

What do you like best?

There are a lot of features that a small business like ours can benefit from. I like the user friendly GUI they have. I like amazingly quick customer/tech support. The graphics etc are great. Their rankings on the search engines are excellent.

What do you dislike?

I see that some other reviewers have already mentioned this, but then again, this is something that matters to us as well. I do not like (logically) asking our customers to leave us a review at multiple different venues. Asking them to leave a review on trustpilot, and ignoring google or facebook is something that is not ok. I wish there was a way for aggregation of all reviews in one place, here with trustpilot

What business problems are you solving with the product? What benefits have you realized?

Fighting a good fight with our New Born competitions. We have not had a competition in over 20 years. And now there is one in each city. We have many reviews on google, but our competition is loading up with new reviews on trustpilot. Now we have an account as well.

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Trustpilot review by Taylor J.
Taylor J.
Validated Reviewer
Verified Current User
Review Source

"Improved Reviews, Better Ratings"

What do you like best?

The invitations are the easiest to send out. They are simple, clean and good design. Our reviews are extremely important to our company to show our potential customer the value we can bring as well as all other satisfied customers.

What do you dislike?

The cost is a little high for generating reviews on a third party website. Would love to see a filter option and an easier way to upload contacts without needing to download the template file and format our file to match the exact names of the columns.

Recommendations to others considering the product

Reviews are extremely important and the more you can diversity and utilize all your resources you will benefit from customer retention and repeat customers.

What business problems are you solving with the product? What benefits have you realized?

Improving reviews, Rich snippets on website. The ability to see reviews on the google serp is a huge benefit and while it lasted, the google adwords connection was also beneficial.

What Product Reviews solution do you use?

Thanks for letting us know!
Trustpilot review by James B.
James B.
Validated Reviewer
Verified Current User
Review Source

"Steer clear from Trustpilot"

What do you like best?

I like the concept in theory which is why we initially signed up.

What do you dislike?

Whatever you do, particularly if you are a small or medium-sized, business, STEER CLEAR OF USING Trustpilot. After persistent phone calls, I received from one of their salesmen over a three month period and over 6 emails encouraging me to sign up with links to start a subscription, I finally did sign up.

However, within just a week after signing up I realised the service was completely redundant for our company as you require a developer or several developers to really make the most out of the integration or indeed integrated with it entirely. As such, we have not used Trustpilot once in the last three months and I've kindly explained the circumstances to a lady working there, and requested that we terminate our contract early since we were sold a package on a false promise and we would settle any outstanding invoices. I spoke to a graphic design agency and they quoted me Ā£1,500 to complete the integration of Trustpilot, which would require 10 hours of work by their developer. This cost is in addition to the Ā£2,000 I would have to pay to Trustpilot. In effect, this service would cost me double to fully use. I'm incredibly disappointed by their uncompromising position and they've gone on to offer me 'on-boarding' which is what comes as part of the package anyway so I've felt that they have not taken me seriously one bit and just tried to fob me off with what I should be getting anyway! Again, it's their manipulative tricks at play.

I would encourage anyone thinking about using Trustpilot to look elsewhere. I had a conversation with another company called YOTPO, a review site and they were open about the requirements for setting up in comparison to this dishonest and misleading company. Do not use Trustpilot as much as it may they claim to be driven by consumers and 'transparency' it is so ironic how they cannot even sort out a situation like this for a small business like ours. I have every intention to fight this through legal means as we will not be bullied into submission by this large and inconsiderate company into remaining into a contract without being clearly explained the technical implications of signing up. PLEASE STEER CLEAR FROM TRUSTPILOT.

Recommendations to others considering the product

Find out all the facts before signing up otherwise they will tie you up into a 12 month contract and make it extraordinarily difficult for you to leave.

What business problems are you solving with the product? What benefits have you realized?

Zero now. We cannot make use of it because we do not have developers to complete integration, which as mentioned were not told during this slick sales calls.

Trustpilot review by Kasey S.
Kasey S.
Validated Reviewer
Verified Current User
Review Source

"Our trusted review site "

What do you like best?

We love that we can connect Trustpilot to our personal website and our facebook platform. It makes it easier for people to see our reviews. I also love that I can use a template for each invitation to review. It makes it so much easier and quicker to send multiple review requests out.

What do you dislike?

There's really nothing I don't like about trustpilot. It's been a great tool for our business and I love that we can place our review where we'd like.

Recommendations to others considering the product

I definitely recommend Trustpilot to anyone. This has helped our reviews for our company tremendously.

What business problems are you solving with the product? What benefits have you realized?

We are able to post our reviews on a trusted site and are able to request reviews with a single template. I love how simple it is to use and love that they are all stored in a single area.

Trustpilot review by Mauro G.
Mauro G.
Validated Reviewer
Verified Current User
Review Source

"Feedback and transparency"

What do you like best?

The use of Trustpilot by consumers is completely free; anyone can access, read the comments of others and share their opinions.

For companies there are a free solution and a paid solution. All companies can invite their customers to write a review and respond to reviews.

The companies which choose the paid services have the opportunity to show reviews on their website, using them for advertising purposes to increase their business.

What do you dislike?

When customers write reviews, these should be "suspended" temporarily to be able to do all the necessary checks. In our work it happened that the customer reviews did not indicate the order number or which it was invented. Trustpilot simply asks you to attach an order invoice which may also be falsified by a competitor.

Recommendations to others considering the product

Through its integrated search engine you can discover a lot of websites and companies simply by searching the central box. It is possible to get the truth directly from consumers' experiences with all comments and information left behind. Trustpilot encourages each person to share their opinions and contribute to the community. In addition, reviews are not censored, so you can be 100% sure to always read the truth.

What business problems are you solving with the product? What benefits have you realized?

If people share their experiences, this improves transparency, increases trust and helps build relationships between businesses and consumers. And when companies take feedback into account, including negative feedback, they show customers that they are interested in their opinions and gain their trust.

Trustpilot review by Michael W.
Michael W.
Validated Reviewer
Verified Current User
Review Source

"Trustpilot is our main platform for our reviews"

What do you like best?

There are many features about Trustpilot that we like and use, so it is hard to isolate to just one thing. We really like the integration with our CRM so automated emails are sent to our customers requesting reviews. This has produced hundreds of reviews that boost our brand. We also take advantage of the integration widgets and expose our reviews all over our website and Facebook page. We have even integrated the SEO enhanced widget to pull in our rating into search result listings.

What do you dislike?

It would be great if the reviews could somehow be syndicated to other platforms (ie. Google). We don't like asking out customers to review us in multiple locations. So, we primarily ask for Trustpilot review. But, we can't ignore Google and Facebook reviews, so we have to come up with something for those platforms too.

What business problems are you solving with the product? What benefits have you realized?

The main business problem that Trustpilot solves is building trust in our brand. We want to convey that hundreds of customers have chosen to work with our company, so you are not alone in choosing to work with us. We have also benefited from sales reps being named specifically in Trustpilot reviews and getting kudos for providing great service.

Trustpilot review by Aziz R.
Aziz R.
Validated Reviewer
Verified Current User
Review Source

"Good review platform with expanding analytics tools"

What do you like best?

Trustpilot provides a useful dashboard to keep track of your ratings, impressions, the source of reviews and rating distribution. Additionally, the "Google Search" section in analytics is really useful and interesting to look through as it provides info on search impressions and clicks.

What do you dislike?

The survey template editor doesn't have front-end friendly drag n drop elements that could be useful in constructing a sleek email. Getting nicely looking emails requires work from a front-end dev and it would've been more convenient otherwise. It would also be great if Trustpilot was able to integrate with power bi to create a live dashboard that can display all the analytics in one centralized dashboard. (Helpshift currently does this.)

Recommendations to others considering the product

Its a very good platform to use to help your customers feel confident about your business. They provide nice marketing tools to display your ratings on your website.

What business problems are you solving with the product? What benefits have you realized?

Our business goals are to collect feedback and display to our customers the ratings/reviews we receive. Trustpilot is one of the only platforms that provide ready to go options that can be used to display our ratings on our website.

Trustpilot review by Milena D.
Milena D.
Validated Reviewer
Verified Current User
Review Source

"Trustpilot for our business"

What do you like best?

I love having Trust Pilot reviews for the company I work for because I believe it adds a level of authenticity. I also use it as a consumer, to check out various businesses i'm curious about. It has helped us in our relationships with clients by adding that final level of authenticity we need. On the flip side, as a consumer, it makes it easier to decide where I will take my business and trustworthy companies.

What do you dislike?

I can't really think of anything I dislike about Trust Pilot at the moment. I am very happy with it from both a consumer and business side. I would recommend it to businesses looking to raise their brand and start building better customer relations.

Recommendations to others considering the product

Try it out! I highly recommend Trust Pilot from BOTH a business and consumer standpoint.

What business problems are you solving with the product? What benefits have you realized?

We have realized it has made a huge difference in the customers opinion of our business. It makes everything seem more legit, trusted, professional.

There is something about seeing that "verified" review that puts us above the rest.

Trustpilot review by Ashley G.
Ashley G.
Validated Reviewer
Verified Current User
Review Source

"We love Trustpilot!"

What do you like best?

We really enjoy using Trustpilot because it is easy to use and easy to learn! When I took over sending out review requests a year ago, I was able to learn how to use the program very quickly. I use it weekly for our reviews! I like that I can send the requests directly from the website, without clogging up my inbox. We can customize the email template going out, and reach as many people as we need to. We can see our reviews in one place which is very helpful for us.

What do you dislike?

There isn't anything that I dislike about Trustpilot. It's easy to use, easy to collect reports from, and easy to teach.

What business problems are you solving with the product? What benefits have you realized?

We use Trustpilot for our Review Request Program. Trustpilot allows us to maintain a pulse on how our customers feel on our product. We can then make sure we are meeting our customer's needs, as well as putting things into our product that the customer can benefit from.

Trustpilot review by Richard S.
Richard S.
Validated Reviewer
Verified Current User
Review Source

"We should have done this long ago.."

What do you like best?

I like the ability to respond to reviews, because many things that customers may take issue with, can be explained in a reasonable and rational manner that typically changes their tune and opinion. It is a fact that often times poor reviews provide an opportunity for us to shine, and demonstrate our dedication towards customer service.

What do you dislike?

Every so often we get a truly unfair and unwarranted review. But that is of no fault to Trustpilot, it's just the price you pay to play.

What business problems are you solving with the product? What benefits have you realized?

Our business, National Parts Depot (NPD), has always maintained a very high level of customer satisfaction and reputation. Our main challenge is making prospective customers aware of our positive attributes, without appearing boastful or self-promoting. The Trustpilot reviews provide our prospective customers with a vast number of OBJECTIVE accolades that they tend to take far-more-seriously, and to heart, than self-proclaimed marketing claims do. Saying that your company is great is typically met with cynicism. But when your customers say your company is great, that is marketing gold! Secondarily, on the occasion that a poor review is received, it offers us the opportunity to identify and remedy failures in our system or with certain personnel, which is also an invaluable tool for management. And of course, sometimes a bad review comes through because UPS backed over the box, or a customer ordered the wrong items themselves, completely out of our control. You take the bad with the good, but big picture, Trustpilot has been an great asset for us.

Trustpilot review by Katana L.
Katana L.
Validated Reviewer
Verified Current User
Review Source

"Increase your Consumer Feedback, Brand Recognition and Reputation with Trustpilot"

What do you like best?

The Trustpilot program easily integrates into other platforms such as Google, Hoot Suite and Facebook. This drives traffic towards our site, easily invites consumers to provide feedback and allows us to reach a broader audience. Trustpilot is a highly reputable review site which is why we choose them and they have continued to uphold and stay true to our view of them.

What do you dislike?

We haven't run into any technical issues yet that I'm aware of. Trustpilot can be expensive, but worth the price to increase reviews, talk and general public knowledge of your company.

Recommendations to others considering the product

Definitely give Trustpilot a try to see if they fit your company's needs. I believe they do offer a free trial. They are indeed trustworthy, but depending on what you are looking for perhaps not worth the price; although, they do have deals etc. that may bring down the price. Overall we are satisfied with our trustpilot reviews and have found that it is an engaging way to increase customer feedback and increase our company's reputation. Being able to integrate trustpilot into your other social media applications is more than convienent. Also, trustpilot is consistent throughout all of your platforms, website, FB, hoot suite etc.

What business problems are you solving with the product? What benefits have you realized?

Trustpilot is a well known and reputable source for providing quality reviews. Consumers know that they can generally trust the recommendations/commendations from a trustpilot review. This has allowed us to increase our web presence, our brand recognition and reputation.

Trustpilot review by Matt U.
Matt U.
Validated Reviewer
Verified Current User
Review Source

"Solid platform with growing credibility"

What do you like best?

We are happy with:

1. The types of reviews that Trustpilot is producing

2. The ease of using almost all features

3. The ability to verify clients

What do you dislike?

I wish there were an easier way to specify certain variables using the Automatic Feedback Service invitations (for instance, using specific tags in the body of the email). Trustpilot requires a specific snippet of code if I want to specify certain variables. Our current CRM is stripping out the additional snippet of code, making it difficult to implement.

What business problems are you solving with the product? What benefits have you realized?

We are receiving far more client feedback than ever before. We can leverage this feedback to instill confidence in new clients and address problems that may not have been otherwise brought to our attention.

Trustpilot review by Zeke A.
Zeke A.
Validated Reviewer
Verified Current User
Review Source

"Decent platform, willful disregard for integrity of reviews"

What do you like best?

Solid platform and useful dashboard features.

What do you dislike?

As others have noted, the available mechanism to alert Trustpilot of reviews that are fraudulent or otherwise violate their own User Guidelines is very poorly designed. It seems that TP doesn't actually want companies to report offending reviews. If you are able to successfully report an offending review, prepare for a response from the TP "compliance" team that ranges from unhelpful to hostile. In several years as a TP customer, I have reported a handful of invalid reviews. Rather than being appreciative of these being brought to their attention the TP "compliance" team has routinely been dismissive without making any apparent effort to determine the veracity of the reviews or confirm that they comport with the TP User Guidelines.

Recommendations to others considering the product

Explore other, less expensive solutions if you don't need all of the bells-and-whistles. Do not expect to receive any meaningful support from their "Customer Success" team. If you have an issue with an invalid or fraudulent review, their "compliance" team is basically useless and you're likely to be stuck with the review whether it's fake or duplicate.

What business problems are you solving with the product? What benefits have you realized?

The fact that TP is a third party adds to credibility of the reviews that our company earns. The benefits are difficult to quantify, but because of our high score we're likely viewed favorably to customers that are shopping around.

Trustpilot review by Jason G.
Jason G.
Validated Reviewer
Verified Current User
Review Source

"We've really enjoyed our experience with TrustPilot"

What do you like best?

TrustPilot is always rolling out new features and services that make showcasing and capturing our reviews easy. They do a great job of keeping customers updated on new features.

What do you dislike?

It can get expensive real fast. For smaller organizations with tight budgets, its hard to put a lot of money into a service, that is really well built and feature-rich, is ultimately just a review site.

Recommendations to others considering the product

Understand what your specific needs and familiarize yourself with the settings, tools and features so that you can quickly see a ROI.

What business problems are you solving with the product? What benefits have you realized?

Our industry tends to have a bad reputation and it's such a basic service that people rarely think about it when things work well, but because it involves their money, they are quick to leave negative reviews - justified or not - so we really need to make sure that when we have a successful customer experience we can capture that. Trustpilot makes that really easy.

Trustpilot review by Madhushi F.
Madhushi F.
Validated Reviewer
Verified Current User
Review Source

"Trusted Reviews"

What do you like best?

The feedback which is left by customers helps one in deciding purchasing of goods from websites and if they are trusted or not. Short reviews and feedback by customers are very helpful in making decisions.

We could also review about the websites we like.

What do you dislike?

Well, nothing much in particular. The site may not stand true always as there are instances where certain websites do pay people to review posts. Thus it might not be a true reflection of what it ought to be. Also there could be bias which could have a negative impact.

Recommendations to others considering the product

You may check this site out if you are planning to buy products from a site for its online reputation and feedback from clients

What business problems are you solving with the product? What benefits have you realized?

I would generally check about the validity of a site by comparing with the customer feedback given and if I should go ahead with purchase.

Trustpilot review by Mark K.
Mark K.
Validated Reviewer
Verified Current User
Review Source

"Trust Pilot"

What do you like best?

The site is used a lot by our customers and provides us with a lot of information to help us build a better rapport with our customers. All of this again allows us to give the customer a better experience and allows us to understand where we are falling short.

What do you dislike?

Like any site, you are mostly only going to get people that are angry with their products. You will also get some that are happy. Unfortunately, this gives us an inaccurate reading on how the company is doing overall considering there may have been 20 bad reviews 0 good reviews but we sold 1000 parts. In my mind the 980 parts that did not review are happy customers and should effect the score somehow. Sadly this scoring system can give companies and or products a bad name and cause customers to stray away. A good idea may be to say that this part or company has a 2 star rating due to 28 bad reviews however the company has sold 8 million parts.

Recommendations to others considering the product

You should use this program to enhance your customer service team. Bending your policies to help the folks that took the time to review your site will enhance your score and give the general public and better view of your company.

What business problems are you solving with the product? What benefits have you realized?

The best part about this is you get a customers point of view in the raw. This allows you to fully understand how the customer feels and try to work on it if it is within your companies policy to do so.

Trustpilot review by Cameron F.
Cameron F.
Validated Reviewer
Verified Current User
Review Source

"A solid platform for collecting reviews"

What do you like best?

I love how I can tag reviews. It makes it easy to keep track of the main issues as well as what we're doing the best. I also really like the email notifications-- it gives me peace of mind knowing that I am always aware of any new reviews that come in.

What do you dislike?

I don't like how I am not notified when a customer responds to a reply that I left on their review. It will only alert me if they update their review.

Recommendations to others considering the product

Do it! It's a very user friendly. While they are missing a couple features I would like to see, I am confident that they will only continue to improve.

What business problems are you solving with the product? What benefits have you realized?

I am aware of what the customers love and hate about our product, which is very useful in determining what needs to be changed.

Trustpilot review by Jason M.
Jason M.
Validated Reviewer
Review Source

"Trustpilot, not to be trusted. Crippled & inadequate Product Review Platform. No way to Evaluate"

What do you like best?

For reasons that I don't fully understand, TrustPilot has a large markets-share

Easy to implement, if you're prepared to put with the many shortcomings

What do you dislike?

For their Product Reviews:

1) No title support

2) Only a single line of preview in the reviews 'TrustBox', TrustPilot's review output, cannot be customized or modified

3) No line-break support for reviews, everything is all jumbled together

4) No Rich-text or formatting

5) No pictures support

6) Review invitations cannot be sent for either just the Company or Products

7) There is NO way for an Evaluator, to assess, even for a day, whether this product is right for you. Once you go proceed they think they have you locked into an Ironclad contract, which is absurd for an online service such as this. I found the Account Executives are bullying & utterly unhelpful at addressing the real & many technical deficiencies

What business problems are you solving with the product? What benefits have you realized?

We gave the service a trial after a promising demo. While the review system might be applicable for Company reviews, their Product Reviews ( a completely different system) is pathetically inadequate.

We thought these problems were trivial from an product improvement standpoint & could be dealt with quickly & efficiently. After two weeks of trying to get a straight answer, just *if* the two specific points could be implement [line-break support & more lines of preview] from the implementation/sales team, we decided to switch to Reviews.io, who incidentally charge only a tenth for a far superior product.

Most galling of all, despite never implementing the platform, & making it very clear over several communications on the specific technical issues that prevented us from adopting the Trustpilot, they continue to harass us for payment.

0

In summary, there a distinct sense that this company has become complacent, wafting on previous success, & is now using unethical practices, such as locking Companies into annual memberships without trial, in order to sustain their floundering platform, rather than improving their product.

If you want a decent Product Review platform, avoid this company like the plague!

Trustpilot review by Kimberly C.
Kimberly C.
Validated Reviewer
Review Source

"Great Platform for collecting consumer reviews"

What do you like best?

The platform is easy to navigate and use, customers can post a review in less and a minute. Also like the features that enable you to respond privately and publicly to a review. Good follow up with account reps who are helpful in suggesting ways to use the platform to your advantage.

What do you dislike?

There is currently no integrating with Zendesk, which is tricky if you work in customer service as we don't want to have to send 2 review emails. Would love it if there was a way to have one review that could populate to both systems.

Recommendations to others considering the product

It's a good tool and helps when it comes to managing online reputation.

What business problems are you solving with the product? What benefits have you realized?

Working with the TrustPilot team helped us to strategize a way to improve our online score, which is of course very helpful as it builds confidence in customers and prospective leads when you have a positive score.

Trustpilot review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Be aware with automatic renewal. You will stuck for a year even they change their fine prints. "

What do you like best?

Lots of customer participation in merchant review and easy to navigate how the merchant is doing.

What do you dislike?

Forcing annual contract without consolidation. Ridicule changes on how they provide their service (hint: Google Shopping). Hard to reach customers who left the negative reviews and do not provide any type of support to resolve these negative reviews.

Recommendations to others considering the product

Find a way to reduce the requirement of Google Shopping.

What business problems are you solving with the product? What benefits have you realized?

Trustpilot was great when it wasn't having any necessary requirement to feature on Google Shopping. Now, to most of the merchants, this is a useless tool. Forcing annual contract even though they know that it is unfair to force them to small businesses. Even getting an answer to the contract, it took over a month to say we are bad luck. Not happy with their business practice model. Please make sure you do your research before sign up. Don't get fooled by "free trials".

Trustpilot review by Sam D.
Sam D.
Validated Reviewer
Verified Current User
Review Source

"Solid review platform"

What do you like best?

I went through a few review providers before finding Trustpilot a few years back. It was easy to implement and has been even easier to maintain. Training in our reps in how to use the admin panel and best practices in replying to reviews takes minutes, and adds a great element to the customer service we provide. I've also utilized a few of their on-site tools effectively.

What do you dislike?

No complaints really. I've found their pricing to be fair, and their support to be responsive and helpful.

Recommendations to others considering the product

If you are going to use it, get the most out of it as you can. Don't just collect reviews, reply to them. Use this as a customer service tool.

What business problems are you solving with the product? What benefits have you realized?

Tremendous SEO value and trust factor.

Trustpilot review by User
User
Validated Reviewer
Verified Current User
Review Source

"Frustrated with reporting and compliance process"

What do you like best?

I like that the process of collecting reviews is simple and they are easily sorted in the dashboard.

What do you dislike?

1. I wish that there were the ability to save a signature that would auto-populate when responding to customer reviews. This would eliminate copying and pasting our business signature and contact info on each response.

2. It would be extremely helpful to be notified when a customer responds to their review. Without notification it's hard to know when customers have replied to review responses we've sent.

3. TrustPilot's options for reporting reviews are limited and oftentimes do not have the option we need. In most cases, the compliance team determines that the reported review doesn't "contravene their rules for the reasons it was reported" -- but that is because they do not provide options for reporting all types of reviews.

For positive service reviews that the customer accidentally awards a 1 star review, we are left to either have the reviewer go and update their review (which we ALWAYS try to facilitate) or the investigation is closed and we are negatively impacted by the erroneous review. TrustPilot can conveniently "take a neutral stance" because this particular case doesn't contravene their user guidelines or reporting reasons- because these particular reviews are not addressed in the guidelines or reporting options.

Another example that we have run into is that we receive several fraudulent online orders on a daily basis, and while we only have a handful of negative reviews as a result, we do not feel that we should be penalized for orders that are not legitimate. The people who submit these reviews used another person's card fraudulently, the payment was disputed by the cardholder, the funds were returned to the card, the order was canceled, and yet we have no control over the review process on Trustpilot. We've been informed that the only way to remove these types of reviews is to provide a police report or documentation from a government agency.

We are dumbfounded that Trustpilot is unwilling to accept documentation from a well-known, reputable and trusted payment processor as proof that these transactions and orders were processed fraudulently. We do not submit police reports for these fraudulent transactions as many orders are small dollar amounts, frankly, we do not have the time to do so, and ultimately nothing would come of it.

Ultimately, our greatest complaint is that the user guidelines and reporting options are extremely limited. We feel that our options for recourse are basically nonexistent and our overall rating is being negatively impacted because of it.

3. The responses we receive from the compliance team seem like a copy, paste, auto-response. We're not looking for something overly personable, but feel like our concerns are being addressed by a robot.

Recommendations to others considering the product

TrustPilot has been great for our company to collect reviews, but we've experienced some major frustration in the reporting and compliance process. While I would still recommend TrustPilot based on their review collection and the positive impact our excellent rating has had for our company, I am far from satisfied with the review reporting guidelines, options and compliance team.

What business problems are you solving with the product? What benefits have you realized?

We are pleased with the ability to collect reviews from our customers and have our positive rating be visible online. Social proof works wonders! Our reviews have also been a great way for us to get to know our customers and see what we're doing well and what we can improve upon.

Trustpilot review by Administrator in Apparel & Fashion
Administrator in Apparel & Fashion
Validated Reviewer
Verified Current User
Review Source

"The Flaw of Trust Pilot"

What do you like best?

Nice Dashboard. Lots of marketing widgets and tools.

What do you dislike?

The flaw with Trust Pilot is how the User Guidelines are written. When reading the guidelines there doesn't appear to be any red flags. The problems persist when the User Guidelines are actually applied to a high volume e-commerce business. What you end up with is several circumstances that the guidelines don't specifically mention. If they're not mentioned in the User Guidelines, the compliance team is trained to ignore them as if the issue doesn't exist. In other words: When disputing a negative review, Trust Pilot makes you choose a pre-determined "multiple choice" reason for the dispute. If the reason is not listed the compliance team will do nothing, as they are trained. To solve this problem Trust Pilot either needs to update the User Terms and agreement or give their Compliance team some wiggle room for the "grey area". We've been with Trust Pilot for a year and nothing has been done to change the flaw in their system because Trust Pilot doesn't see it as a problem. On a side note, my company has a 9.6 rating so this is not a rant due poor reviews about our Company. The frustration comes from knowing that if the "garbage reviews" were stripped from our account, we'd be at a 9.8, near perfect. An example of the flaw of Trust Pilot: When we discover a customer has used a stolen credit card we cancel the order and refund the card marking the order as fraudulent within our payment processor. In the event that the fraudulent customer leaves a negative review, Trust Pilot refuses to remove the review without a police report or another government agency. Documentation from a well known, reputable CC processor such as Paypal is not sufficient. A police report for each incident would consume hours of our day and as anyone in e-commerce knows, the police reports fall on deaf ears. Not to mention we catch 99% of fraud and never ship the product so technically we have not lost with the exception of the negative Trust Pilot Review that area not disputable. This is 1 of many scenarios we've encountered with Trust Pilot.

Recommendations to others considering the product

I'm currently looking for a better solution. Aside from their strict and unreasonable guidelines the product feature portion of the reviews is also limiting. They do not allow a product to be reviewed in multiple categories, a customer either likes it or does not like it.

What business problems are you solving with the product? What benefits have you realized?

When comparing Trust Pilot to other review platforms, Trust Pilot does not have an advantage, doesn't solve any problems particularly, and offers no exclusive benefits compared to other review collection sites.

Trustpilot review by Whitney T.
Whitney T.
Validated Reviewer
Verified Current User
Review Source

"Simple to use, trusted platform, dependable"

What do you like best?

I like the ease of exporting the reviews for other purposes beyond the Trustpilot website itself. Also the ease of responding to reviews is great. Often you want to notice the lower ratings and respond asap, and Trustpilot makes that very simple to do.

What do you dislike?

Nothing has bothered me so far! I think anyone who has reviewed products will intuitively understand the platform when looking at reviews for their company.

What business problems are you solving with the product? What benefits have you realized?

We seek to solve customer dissatisfaction with the purchase experience and product experience. Trustpilot helps us receive and respond to feedback in the most efficient and organized way. Also customers recognize this platform for reviews and we get a high yield of reviews for the number of purchases on our site.

Trustpilot review by Callie  W.
Callie W.
Validated Reviewer
Verified Current User
Review Source

"TrustPilot is a great addition to the company!"

What do you like best?

I like that I am all the time finding new features through Trustpilot. Most recently, it's been the review image generator and adding a Trustpilot tab on our Facebook.

What do you dislike?

My small company easily gets overwhelmed with too many features and integrations, it's hard to know what we need and don't need.

Recommendations to others considering the product

Take the time to go through each menu option and learn what features are personal and applies to your company.

What business problems are you solving with the product? What benefits have you realized?

Trustpilot is perfect for my small online only, retail business. Word of mouth and legitimate reviews are a great selling point.

Trustpilot review by Chris J.
Chris J.
Validated Reviewer
Verified Current User
Review Source

"Solid platform"

What do you like best?

The platform is very easy to use. The integrations and image generator are essential features that helps to easily display reviews where applicable.

What do you dislike?

I dislike the inability to send invitations at a scheduled date/time. Email performance metrics are not available, so it's unknown how each invitation campaign performs.

Recommendations to others considering the product

Trustpilot is a solid partner to help your company gain better customer insights. Because it's a third-party platform, customers are more honest and candid with their reviews.

What business problems are you solving with the product? What benefits have you realized?

We use TrustPilot to follow up with customers who recently have taken a loan with us. We ask for their feedback regarding the loan product. We review their responses for insights on how to improve our product.

Trustpilot review by Carl L.
Carl L.
Validated Reviewer
Review Source

"Great way to share feedback from customers. "

What do you like best?

Trustpilot is a great way for the business to ask clients to leave feedback about using their services. Easy to invite people to leave feedback and helps us drive more traffic to our website too.

It's really easy to display all of your positive feedback on your own website too.

What do you dislike?

Trustpilot works closely with Google to add their stars into their search results. Problem is Trustpilot don't have a clear contact at Google for when problems arise.

You also need 150 reviews in a 12 month period for reviews to appear in a google search.This is down to Google and not trustpilot.

Recommendations to others considering the product

See that it works for your business and you can get enough reviews for the Google rankings if that's what you're after. Overall it can be quite an expensive service but they do have many different packages for different business sizes or uses so the price can be brought down.

What business problems are you solving with the product? What benefits have you realized?

Trustpilot lets us know what our clients love about our business and what we need to improve. It's great for people looking to use our services too.

Trustpilot review by Steven S.
Steven S.
Validated Reviewer
Verified Current User
Review Source

"Great Way to Collect Customer Feedback"

What do you like best?

The set up was easy and the reviews just seem to flow in. Most reviews are very positive but we do receive negative reviews that help us improve our service. Each review is tied to an order so we can easily address customer concerns.

What do you dislike?

I honestly can't think of anything. We receive reviews daily and they are easy to respond to.

Recommendations to others considering the product

I'm not familiar with other review services, but Trust Pilot is fantastic.

What business problems are you solving with the product? What benefits have you realized?

We've gained seller ratings in Adwords

We see problems with our website and business from the feedback we receive in reviews and are able to address them.

We save angry customers by responding to their reviews.

Trustpilot review by Lexi F.
Lexi F.
Validated Reviewer
Verified Current User
Review Source

"Trustpilot is user friendly."

What do you like best?

I love that you can send review request to multiple people at the same time, it is also easy to keep track of out feed back and status of our review requests.

What do you dislike?

I have enjoyed all experiences with Trustpilot, I have no complaints.

What business problems are you solving with the product? What benefits have you realized?

We are getting all the feed back to better our company. Hearing feed back from our clients allows us to hear the positive, if there is negative feed back, it only makes us better as a company to take the critics and grow from there.

Trustpilot review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"All Your Business Reviews in One Placeā€Ž, even in Google Ads"

What do you like best?

My travel operator client decided to use this platform to keep their reviews in one place and to showcase their star ratings on Google Ads. We especially like the consumer verification process and the personalized invites you can send to your customers directly from TrustPilot.

What do you dislike?

My only bad experience was that I submitted a ticket once and I had to follow up several times to get answers. I have no other complaints.

Recommendations to others considering the product

Trustpilot is only effective with a strong marketing plan around garnering reviews. Be sure to reach an internet marketing consultant like myself or contact TrustPilot's support for help in maximizing your reach to customers.

What business problems are you solving with the product? What benefits have you realized?

We have been able to feature the star-ratings on our Google Ads and have a one-stop embed solution to add reviews on my client's website and email marketing templates.

Trustpilot review by Denise C.
Denise C.
Validated Reviewer
Verified Current User
Review Source

"Great company to easily get customer reviews!"

What do you like best?

Trustpilot makes it so easy to secure customer reviews. The system is simple to use. Support is excellent. Getting those coveted Google orange stars was a huge win. They delivered on what they promised. I highly recommend them.

What do you dislike?

There isn't anything I dislike. But, in addition to reviews posted on Trustpilot, you do still need to get other reviews on Facebook, Google MyBusiness and Yelp to round out your digital reviews profile.

What business problems are you solving with the product? What benefits have you realized?

The reviews further boost our SEO program. The Google orange stars are a big win in influencing our Google search ranking.

Trustpilot review by Sonja L.
Sonja L.
Validated Reviewer
Verified Current User
Review Source

"Building trust in the www is hard but key to stainable growth"

What do you like best?

The platform is easy to use, widgets and snippets are easy to implement and getting real time feedback from your customer is priceless. The reports are accessible and easy to customize. Customer Service @Trustpilot is responsive and a great partner in solving issues.

What do you dislike?

I would appreciate if there were different price options, flexible packages to pick from.

What business problems are you solving with the product? What benefits have you realized?

Building trust - Third party review sites and customer reviews (kind of like word of mouth) are one of the most powerful tools.

Customer insights - Good or bad...you can learn from every review to improve your product...customer centric.

Trustpilot review by User
User
Validated Reviewer
Review Source

"Overall great experience with Trustpilot"

What do you like best?

Trustpilot has been a beneficial tool for product/service reviews and analytics. On the customer's end, it is a platform that they are familiar with, and they trust it. On our end, it collects reviews and provides organized reports and an insightful easy-to-read dashboard that helps us perform better. Also, I love the new, modern look...

What do you dislike?

Even though their wide variety of trust boxes fit in every website layout, the HTML code provided by Trustpilot does not work all the time. I've had some issues with that. I tried using the code provided by the integrations tab after I selected the box I wanted to use, I copied and pasted it in my web builder, but I was not successful.

Recommendations to others considering the product

Trustpilot is a great tool to implement in your business; it makes internet marketing easy. As we all know, internet reviews are a significant influencer of online purchases. Potential customers want to know what others think of the product; they want to know the current customer's experiences whether they're good or bad. Trustpilot makes all of this easy for companies and users.

What business problems are you solving with the product? What benefits have you realized?

We are getting feedback from our customers as soon as they try our product and services; it's very simple. We like how easy it is for us to send invitations for review, and how user-friendly the platform is for our customers to complete it. It also has helped us understand ALL of our customers by letting us filter the reviews by rating to get the most insight.

Trustpilot review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Great tool for any business, regardless of size!"

What do you like best?

First and foremost, the level of attentiveness and support we've received from the Trustpilot team is unequaled. We've had some challenges with getting buy-in from our service teams, and Trustpilot has been great with providing resources and brainstorming ideas to get team members to send review invites to customers.

What do you dislike?

I can't think of a single downfall at this point...

What business problems are you solving with the product? What benefits have you realized?

We partnered with Trustpilot because we wanted to have a fair, unbiased platform where our clients could go to review our services. We were having issues with Facebook, where trolls were posting negative reviews about our company and employees, and Facebook was not responding to our requests that they review and remove the reviews. Trustpilot posts all reviews, but they also have a fair process where a company can dispute a review posted by a non-customer and have the review removed. Additionally, the reviews our customers post on Trustpilot give us great insight into what we're doing right as a service provider, and areas where we need to improve. Invaluable insight.

Trustpilot review by Administrator in Insurance
Administrator in Insurance
Validated Reviewer
Verified Current User
Review Source

"Easy to use platform and great service"

What do you like best?

Their platform makes it very easy to respond to clients and to track what is coming in. The ability to set different alerts for a 5 star review versus a 1 star helps us to route the comment to the correct person. We had one minor glitch with the notifications not coming through to us, but a quick live chat resolved the issue.

What do you dislike?

I have no major concerns with their product, platform, or service. There are a couple nit-picky things I could bring up, but they are more of a personal preference than an issue with their system. All in all things are very good.

What business problems are you solving with the product? What benefits have you realized?

The two main benefits I've seen is the SEO improvements this has brought us, and how easy it has been for our members to leave us additional feedback.

Trustpilot review by Adriel H.
Adriel H.
Validated Reviewer
Verified Current User
Review Source

"Great ROI, Easy To Use, Knowledgeable Team"

What do you like best?

The ease of use, and the amazing follow up from team members!

What do you dislike?

I sometime receive too many emails in a week from different people within the organization but all have different tips and tricks (so it's obnoxious at times but informative so it balances out).

Recommendations to others considering the product

Push reviews heavily always, the benefit of having reviews is tremendous. Put Trustpilot on your site, in your signature, on ads, everywhere.

What business problems are you solving with the product? What benefits have you realized?

The problems that have been solved by Trustpiilot are mainly the lack of positive social presence. Too new to have noticed major benefit but I see the potential.

Trustpilot review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Easy to use and integrate"

What do you like best?

TrustPilot has a platform that is easy to navigate and has many great options for collecting reviews from customers. It's easy to integrate and set up invites in a few capacities and has been instrumental in helping our company gain reviews.

What do you dislike?

The review count and display does not take into account repeat customers - in our industry of financial services, customer come back for new loan products and should have their repeat reviews posted and counted as they are new "purchases" and new experiences that can be verified.

What business problems are you solving with the product? What benefits have you realized?

Feedback on processes and experience with us and our partners is one benefit. Customers don't always provide this and the platform allows for honest feedback which is helpful as we try to improve our customer experience throughout their life cycle working with us.

Trustpilot review by Steven S.
Steven S.
Validated Reviewer
Verified Current User
Review Source

"Great Platform with Amazing results"

What do you like best?

Compared to other review platforms, TrustPilot has helped cultivate rich, meaningful reviews from our customers. The reviews we receive now are more then just a star rating, but rather a testimonial of the customer's buying experience. That's valuable to our future customers.

What do you dislike?

As of this review, I do not have any complaints. Their customer support has been A+ from Day 1, and their integration is very user/developer friendly.

Recommendations to others considering the product

I'd recommend making the switch to TrustPilot.

What business problems are you solving with the product? What benefits have you realized?

TrustPilot provided a constant stream of reviews to Google and Bing for our Ad campaigns.

Trustpilot review by Administrator
Administrator
Validated Reviewer
Review Source

"TrustPilot was effective in helping our company gather customer feedback through reviews ."

What do you like best?

TrustPilot made the process for our customers to leave a review very easy, which is exactly what we were looking for. We have received 582 reviews to date. The widget for use to show the TrustPilot reviews on the website is eye catching. Support and our account reps have always been very responsive and helpful.

What do you dislike?

The initial training process was very rushed and uncomfortable. We use SiteLink as our operating system, the process to pull reports and modify for use in TrustPilot is a bit of a hassle. We have multiple locations so had to manually look up reviews by email address to match to customers and label for correct location. Sometimes the integration to share reviews on facebook or other sites doesn't function properly, although support always responds quickly to fix.

What business problems are you solving with the product? What benefits have you realized?

Receiving customer feedback is important and TrustPilot has helped us achieve some of our goals in that area within a short period of time. Being able to share reviews on social media sites is helpful.

Trustpilot review by Jessica M.
Jessica M.
Validated Reviewer
Verified Current User
Review Source

"Reliable, efficient, accommodating "

What do you like best?

the technical team or account managers are always able to quickly address concerns. Been with them for over 3 years and I love how easy they make it to partner with them. Finally, our brand is shown off to the public in a trustworthy way.

What do you dislike?

As with any product, there are bugs but their technical team is always there to find a quick workaround or solution

What business problems are you solving with the product? What benefits have you realized?

Working on our brand reputation, customer outreach, customer trust. All of these are dramatically helped thanks to our partnership with Trustpilot

Trustpilot review by Administrator
Administrator
Validated Reviewer
Review Source

"How is this even legal? "

What do you like best?

I like being on hold for 4 hours while trying to speak to a customer service agent. That's always fun.

I also like being treated like a child and having this person "explain" to me why things that do not make sense is normal. So yeah I guess I don't have anything I like. Unless I was a crazy person.

What do you dislike?

Everything. Everything that trustpilot stands for. The fact that we cannot get out of a "contract" which basically has us sign in blood. Or how we can't check our "statements" if there are any.

Recommendations to others considering the product

Unless you want to sign your soul away to what seems like the digital devil. Don't. It's on par with comcast. Which is also the digital devil.

What business problems are you solving with the product? What benefits have you realized?

We thought it would be nice to have our ratings show on google. But that doesn't even work anymore due to the fact that google shopping has changed some rules. We thought it was a good idea overall but after a few months it turns out that eating glass would have been a better idea.

Trustpilot review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Trustpilot for Ecommerce"

What do you like best?

We always strive for a great customer experience and I find Trustpilot keeps us internally on our toes and accountable. It builds energy reviewing and sharing the positive reviews and elevates goals.

What do you dislike?

Unreasonable customers who may have not followed all the available channels concerning a potential issue. There is little protection for the seller here for unreasonable responses - while we've personally re-engage to satisfy them with a positive end-result - there is no protection. Besides that pricing options.

What business problems are you solving with the product? What benefits have you realized?

Our prime goal was to get feedback and engage and improve listing and shopping feed benefits. I believe we are still building on some of them, but as I said in what I like best - we realize this extra accountability keeps us sharp to the task at hand.

Trustpilot review by Consultant in Marketing and Advertising
Consultant in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Designed to Never Let You Cancel"

What do you like best?

The promise of TrustPilot was what led me to recommend it to a Client. They were a smaller law firm but thought there could be some value for them in the review services TrustPilot provided.

What do you dislike?

When the Client tried the service and found that his response rate was far too low to justify $10,000 per year, TrustPilot put him through an organized process to keep him from canceling and getting any of his money back. The firm still hasn't gotten a refund even though they moved to cancel after less than a week of being signed up.

Recommendations to others considering the product

Be sure that TrustPilot is going to provide value to your company at it's $10,000 per year price point. There is no cancelling if you decide it's not for you. The entire process seems to be geared toward keeping the money regardless of value provided.

What business problems are you solving with the product? What benefits have you realized?

None for the Client. They simply didn't have the volume of clients to generate enough reviews to be relevant.

Trustpilot review by Justin C.
Justin C.
Validated Reviewer
Verified Current User
Review Source

"Great service for adding transparency to customer interactions."

What do you like best?

This is a fantastic tools for adding transparency to customer interactions as well as providing that "nudge" for new customers on the fence.

What do you dislike?

Overall a little pricey and some minor UX issues.

What business problems are you solving with the product? What benefits have you realized?

It provides valuable insight into why our customers come back, as well as provides an impartial space to see and openly work on any issues that customers may have not brought forward without the service.

Trustpilot review by William L.
William L.
Validated Reviewer
Verified Current User
Review Source

"Phenomenal Review Generation; Disappointing Adwords Benefit"

What do you like best?

We tried Trustpilot Pro for 60 days and generated 94 reviews after sending out about 1,500 email invitations from our customer database.

What do you dislike?

We initially researched Trustpilot (and their competitors) for the sole purpose of improving click-through rate within Adwords. Google often references a higher performance for ads that feature "seller ratings" and unfortunately we experienced the exact opposite. After a substantial amount of impressions (thousands), our ads *with* seller ratings were clicked less often and costed more.

To be fair, that isn't an aspect that is under Trustpilot's control. But for us, it was the sole purpose of considering their service. We still have a basic membership and intend to use it in the future to generate more reviews.

Recommendations to others considering the product

If you need to generate reviews and have a healthy list of customer emails to submit, it is very likely you will be pleased with the quantity of reviews.

What business problems are you solving with the product? What benefits have you realized?

As a growing company, we needed a central hub to request and display service reviews.

Trustpilot review by Administrator
Administrator
Validated Reviewer
Review Source

"solid review platform"

What do you like best?

At our store we like the ability Trustpilot gives us to ask our customers to review us, and not shove it down there throats, like some platforms may do. We simply can ask for their review, or send one or two emails at our own discretion and not bother our loyal, older customer base too much. We also love that we have some control over the situation, and can reach out to the customers without to much hassle.

What do you dislike?

We wish it was a little more mainstream, but that's also part of the reason we love it so its hard to complain too much!

Recommendations to others considering the product

I recommend using it.

What business problems are you solving with the product? What benefits have you realized?

we have seen a huge boost to our online presence. We know most if not all customers shop online first so having a solid presence from existing customers is a major hurdle

Trustpilot review by Sean T.
Sean T.
Validated Reviewer
Verified Current User
Review Source

"Simple and compelling but can be pricey"

What do you like best?

I like that for free trustpilot can publicly demonstrate how good your business is.

What do you dislike?

To make money they charge businesses but they seem to charge a lot if you want some features I would consider basic.

Recommendations to others considering the product

Don't pay for the very top product as it doesn't seem like good value.

What business problems are you solving with the product? What benefits have you realized?

Trustpilot allows us to show off how good our service is, on a platform that is trusted by consumers as it's independant.

Trustpilot review by User
User
Validated Reviewer
Review Source

"Best access"

What do you like best?

The system allows us to get the most accurate time information regarding our products and services

What do you dislike?

The system has set parameters and fails to allow for the one off. I understand having set rules but there should be flexibility with the individual rating.

Recommendations to others considering the product

Yes I would recommend Trustpilot to other companies. It is a great tool to confirm the overall performance of the company. It also gives you the information necessary to improve in areas where you may be deficient. Because you are receiving the information in real time it allows you to make adjustments accordingly and see the improvements right a way! Trustpilot is a great tool for any company in the customer service industry!

What business problems are you solving with the product? What benefits have you realized?

Make sure our guest have the best customer service experience all around. I have realized that the e commerce piece works well with our customer service experience the guest receives with speaking directly with someone.

Trustpilot review by Christian M.
Christian M.
Validated Reviewer
Review Source

"A Resonably Priced Review Vendor"

What do you like best?

TrustPilot seems to be very honest and straight-forward in their dealings. No constant, unexpected price increases. They're an easy company with which to onboard and deliver reasonable results. Further, they continue to innovate and add features to their offering.

What do you dislike?

While it's no doubt a better practice, sending an email with a review request like TrustPilot does drives far fewer reviews than a popup on the order confirmation page.

Recommendations to others considering the product

While there were a few key vendors in this space five years ago, there are a lot of vendors in this space now. All of them are slightly different, so be sure to carefully compare them all.

What business problems are you solving with the product? What benefits have you realized?

It makes good sense to manage your business's reputation online. Using at least one third-party review site like TrustPilot helps to manage what users see when searching for things like "[brand] + reviews". Additionally, reviews get ported to Google so they show in ad extensions within Google AdWords.

Trustpilot review by Annamarie  S.
Annamarie S.
Validated Reviewer
Verified Current User
Review Source

"Great way to interact with reserved clients!"

What do you like best?

I like that we are able to reply to our reviews to clarify any confusion and offer solutions to any issues we were not made aware of initially.

What do you dislike?

Nothing that I have come across so far!

Recommendations to others considering the product

Try to respond to clients reviews within 3 business days if you hope to achieve some dialogue.

What business problems are you solving with the product? What benefits have you realized?

Gives us a great chance to clear up any misunderstandings and gives a second chance to the business and client relationship.

Trustpilot review by Aurelio A.
Aurelio A.
Validated Reviewer
Verified Current User
Review Source

"Great service to keep on top of Customer feedback and reviews"

What do you like best?

Trustpilot makes it easy to respond to customers in a timely manner which allows us to resolve customer issues in a timely and professional manner.

What do you dislike?

The emails sent to customers could stand to be updated to look appealing. It would be great to have the ability to customize emails.

What business problems are you solving with the product? What benefits have you realized?

We use the Trustpilot platform to resolve customer issues as well as use information gathered from their analytics to help boost our CSat.

Trustpilot review by Housam N.
Housam N.
Validated Reviewer
Verified Current User
Review Source

"Awesome service"

What do you like best?

The customization of the widgets really let's us market our reviews to their full abilities.

What do you dislike?

Not a whole lot. If anything, more tools to incorporate the reviews into ads / social media.

What business problems are you solving with the product? What benefits have you realized?

Lack of credibility and PR issues. Trust Pilot helps show potential customers how our current customers have benefited from our services.

Trustpilot review by Lori K.
Lori K.
Validated Reviewer
Review Source

"TrustPilot=Fantastic!"

What do you like best?

Easy to use. I have been using Trustpilot for my companies reviews for almost 2 yrs now. They have been great to work with.

What do you dislike?

I do not have any complaints at this time.

Recommendations to others considering the product

TrustPilot is easy to set up, control dashboard, and send reviews to clients. When I have had a question I was able to get a hold of a representative to help me.

What business problems are you solving with the product? What benefits have you realized?

I have been able to get my company's reviews on social media sites. I really believe it helps customers get an idea of who they are dealing with.

Trustpilot review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"good rating website"

What do you like best?

Collect many customer reviews, easy to get in touch with customers in order to help out; from one customer only the last review will be counted to businesses' rating.

What do you dislike?

sometimes customer left bad reviews but doesn't offer order number or doesn't reply us, or customers only comment to their own advantage, not all the facts, businesses can not claim.

What business problems are you solving with the product? What benefits have you realized?

Collect customers' reviews.

Reputation management.

A wide range of users can collect real customer opinions and suggestions extensively, understand customers' feelings, so as to improve the customer service and customer experience of merchants.

Trustpilot review by Stacey R.
Stacey R.
Validated Reviewer
Verified Current User
Review Source

"Great product"

What do you like best?

Interface is very user friendly and easy to get the hang of, even for someone that is not very tech-savvy. Overall I like the look and feel and feel very comfortable using it.

What do you dislike?

Occasionally crashes and takes a long time to load, but after refreshing the page, the issue usually resolves itself

What business problems are you solving with the product? What benefits have you realized?

We love seeing our high star rating appear in Google searches and linking our profile page on our website. We believe our many positive reviews have given potential customers the push to become actual customers!

Trustpilot review by Thomas M.
Thomas M.
Validated Reviewer
Verified Current User
Review Source

"Great API"

What do you like best?

Their API made it easy to gather feedback from customers. And then their API allowed us to pull customer reviews and display them on our web site. Not just company reviews but also product reviews.

What do you dislike?

The API had a bit of a sharp learning curve.

What business problems are you solving with the product? What benefits have you realized?

Trustpilot greatly improved the feedback we received from customers.

Trustpilot review by Rachel K.
Rachel K.
Validated Reviewer
Review Source

"Trust Trustpilot! "

What do you like best?

Trustpilot has given our customers an extremely easy and convenient means to leave feedback. Their ratings have also been a helpful tool that encourages others who are deciding to use our service.

What do you dislike?

Not much to dislike! The only hinderance is when a user leaves an anonymous comment, preventing us from locating their account to assist them even further.

What business problems are you solving with the product? What benefits have you realized?

Following up to customer feedback on the support side is very effortless and the layout of the site enables us to easily navigate between good and bad comments.

Trustpilot review by Guy P.
Guy P.
Validated Reviewer
Verified Current User
Review Source

"very user friendly"

What do you like best?

Trustpilot is used by over 1000 stores in our Co-OP and they make it very easy to use, and to request reviews.

What do you dislike?

I wish Turstpilot reviews showed up on our business listing on google similar to the way others do, ie facebook

What business problems are you solving with the product? What benefits have you realized?

customers like the reviews, and it gives us credibility

Trustpilot review by User
User
Validated Reviewer
Verified Current User
Review Source

"Very helpfull "

What do you like best?

We love that Trust Pilot gives our customers a platform to let us know how we can improve. The user interface is very easy for our customers to explain their issues to us in a way we can quickly address.

What do you dislike?

There have been a few instances where many reviews from our customers were not being recorded. This took some time to correct but no issues since.

Recommendations to others considering the product

A great tool to know exactly what your customer is thinking about your company and service

What business problems are you solving with the product? What benefits have you realized?

We are solving many issues ranging from damaged items, missing packages to the overall customer experience.

Trustpilot review by User
User
Validated Reviewer
Verified Current User
Review Source

"A Great Tool for Our Business"

What do you like best?

I love the ability for us to see real-time customer feedback, diagnose any customer service concerns and implement the amazing consumer testimonial that we gather into different marketing tools.

What do you dislike?

Truly, there is nothing to dislike. There are many features that our organization hasn't explored yet within Trustpilot, so we really just need to take the time to explore and implement the different tools.

What business problems are you solving with the product? What benefits have you realized?

Trustpilot gives us an additional customer service tool to help solve customer concerns while also gathering amazing testimonial to use across marketing channels.

Trustpilot review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source

"Solid addition to our B2B retail website"

What do you like best?

It's clear and easy to use. Although I log in and use this infrequently, it's easy to use when I do.

What do you dislike?

I don't I use all the features. This isn't software I use on a daily or weekly basis. The rating is also a little blunt.

What business problems are you solving with the product? What benefits have you realized?

We are closer to our customers and able to solve their problems more rapidly as a result of Trustpilot. We also are able augment our thinking proactively about how to change our site and meet the market.

Trustpilot review by Oana V.
Oana V.
Validated Reviewer
Verified Current User
Review Source

"Great platform for company reviews"

What do you like best?

Having access to all company brands in the same account

What do you dislike?

Not being able to change the font size in the Image Generator (especially for the long reviews)

What business problems are you solving with the product? What benefits have you realized?

Create client confidence in our brands by sharing the experience of our current clients.

Manage online reputation

Trustpilot review by User
User
Validated Reviewer
Verified Current User
Review Source

"A good tool"

What do you like best?

Trustpilot reviews allow our students to let us know what is working and what they would like to see changed or added to our curriculum. The analytics give us a handy snapshot of the number of invitations sent, reviews received, and overall Trustscore.

What do you dislike?

Adding product reviews to extra domains comes with a fairly substantial cost increase to one's contract.

What business problems are you solving with the product? What benefits have you realized?

We have been able to categorize both student compliments and their desires for additional services. This has allowed us to get a clearer picture of potential areas where we may want to expand our curriculum.

Trustpilot review by Meredith Y.
Meredith Y.
Validated Reviewer
Review Source

"Not sure yet if TrustPilot is effective..."

What do you like best?

From my understanding, TrustPilot is a highly reputable review site and that's why we chose them. I appreciate that they validate every submission and that no one (including the company reviewed) can alter the review. That is what makes is a true unbiased reference tool. It was relatively easy to set up and launch--it took far more time for us to put our list together than it did to set up our template and review page!

What do you dislike?

You can't edit your template in the settings--you have to edit it once you start the invitation process, which is really inefficient if you simply want to edit the template prior to your emails going out. In addition, we had a number of undeliverable emails and you can't export that list by type. Meaning, you could filter the list of undeliverables by reason, but there are so many reasons that it would be senseless to go through and filter by each one. There should be a global filter and export function so you can see why someone didn't receive the invitation.

Recommendations to others considering the product

I think this service is excellent, and has merit. There are a couple of tweaks they could make to be more user-friendly (as mentioned above) but overall I believe in the service and we will continue trying to solicit reviews through TrustPilot.

What business problems are you solving with the product? What benefits have you realized?

We are trying to build our awareness and credibility in the marketplace with positive reviews. So far we have had very little response, but I certainly can't say it's TrustPilot's fault--it could very well be our list.

Trustpilot review by Joe M.
Joe M.
Validated Reviewer
Verified Current User
Review Source

"Excellent platform for providing feedback"

What do you like best?

User friendly interface and great functionality.

What do you dislike?

To my understanding, there is no option to privately respond to reviewers.

What business problems are you solving with the product? What benefits have you realized?

Putting the stellar reputation of our company on display for others, and utilizing critiques to help us improve and grow.

Trustpilot review by User
User
Validated Reviewer
Verified Current User
Review Source

"My Trustpilot Thoughts"

What do you like best?

I like the way it is easy to navigate around, it is very user friendly. I like that everything is on one page and it allows the copy/paste feature.

What do you dislike?

The application lags the computer, and user other internet ran applications are lagged drastically.

What business problems are you solving with the product? What benefits have you realized?

We use the program to monitor the center experience as well as use it for coaching and training. It is a lot easier to communicate with customers this way,

Trustpilot review by Administrator in Consumer Services
Administrator in Consumer Services
Validated Reviewer
Verified Current User
Review Source

"Trustpilot is a life-saver "

What do you like best?

Review invitations and templates, human help, ability to verify reviewers as real customers.

What do you dislike?

Nothing really! Such a step up. I have no issues.

Recommendations to others considering the product

Do it.

What business problems are you solving with the product? What benefits have you realized?

The company I represent was being massacred on other review platforms by competitors and non-genuine reviewers. We had no control whatsoever, and could never establish contact with a human being to help. It was truly a nightmare. We turned to Trustpilot and their system (and staff) came to our rescue. We are so happy with this platform and Trustpilot's service.

Trustpilot review by Tyler P.
Tyler P.
Validated Reviewer
Verified Current User
Review Source

"Trustpilot is great!"

What do you like best?

I like that Trustpilot sends out review invitations best.

What do you dislike?

I am very comfortable with TP and do not dislike anything about it.

What business problems are you solving with the product? What benefits have you realized?

We are acquiring reviews from our customers which helps us acquire new customers.

Trustpilot review by Administrator in Transportation/Trucking/Railroad
Administrator in Transportation/Trucking/Railroad
Validated Reviewer
Verified Current User
Review Source

"Great Tool with an easy user experience"

What do you like best?

Trust Pilot is a very simple tool that is use-friendly. I have used it to provide my team with insights on consumer interaction with our brand.

What do you dislike?

Sometimes the updates I recieve are delayed but this far it is a negligible issue.

Recommendations to others considering the product

Try this tool out it is very useful if you sell a consumer-facing product.

What business problems are you solving with the product? What benefits have you realized?

Trust Pilot makes it much easier to manage the consumer lifecycle and understand where we can improve our services. Thus far it has been a very useful tool.

Trustpilot review by User
User
Validated Reviewer
Review Source

"TrustPilot Review"

What do you like best?

What I like best is the feedback from our customers. As a company it gives us an opportunity to retain and to an extent keep our customers happy. It allows our company to also take a negative situation that the customer may experience and turn it into a positive.

What do you dislike?

Honestly I don't dislike anything about the Trustpilot system. The program is easy to use and gives you an overall idea of customer experience.

Recommendations to others considering the product

I would recommend Trustpilot to anyone customer or business. From a business standpoint it really gives you an idea on what the overall customer experience is.

What business problems are you solving with the product? What benefits have you realized?

No business problems at this time.

Trustpilot review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source

"Easy to get customers to Review "

What do you like best?

The system is linked to shopify so you can have it send an email to customer to prompt them to review the product. You can also reply to customers directly on the on platform.

What do you dislike?

Some customers have noted that they do not want to sign up.

Recommendations to others considering the product

Easy to sort reviews, respond and the order number is there if they have ordered from you.

What business problems are you solving with the product? What benefits have you realized?

Gathering reviews promptly, analytics on satisfaction, transparency.

Trustpilot review by User
User
Validated Reviewer
Verified Current User
Review Source

"Great Product!!!"

What do you like best?

The ease of use is certainly one of the best qualities about this product. It is mostly self-explanatory thereby circumventing any need for time-consuming and inconvenient training meetings/classes for users.

What do you dislike?

I can't really think of anything that could be improved upon.

What business problems are you solving with the product? What benefits have you realized?

Trust Pilot has allowed my team to improve our response efforts to customer concerns and criticizisms, especially in regards to timely responses.

Trustpilot review by Administrator
Administrator
Validated Reviewer
Review Source

"Jury is still out"

What do you like best?

The ease of responding to reviews and uploading the lists of clients.

What do you dislike?

They were quick to sell the program but slower to follow up to make sure you were able to use it successfully. It was over 6 months before anyone contacted me to see if I had any issues and the current issues are still not resolved.

What business problems are you solving with the product? What benefits have you realized?

We are trying to get more brand recognition on line as a smaller independent business. Organic searches are showing improvement. Not a Trustpilot issue but in our industry it is very difficult to get 150 reviews. We only have 25-40 new clients in a month and per industry average only about 5% will leave a review.

Trustpilot review by Consultant
Consultant
Validated Reviewer
Review Source

"Great way to further assist customers"

What do you like best?

It is great that we are able to see what item the customer is reviewing and their email address so that we can contact them if they are asking for further assistance in that review instead of contacting our customer service team directly. The ability to upload images is very helpful as well.

What do you dislike?

It would be much better if customers had to leave a name and/or order number in order to leave a review. We cannot assist without that information.

What business problems are you solving with the product? What benefits have you realized?

We are able to assist customers that would have not otherwise asked or reached out to us for help.

Trustpilot review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Seems as though they are the best consumer review platform available"

What do you like best?

The ease of use. Reports are easy to find and replys to reviews are simple and straightforward

What do you dislike?

Trustpilot at times doesn't adhere to their own policies with regards to reviews. They do not seem to support their paying customer as they should.

What business problems are you solving with the product? What benefits have you realized?

Trustpilot is a great platform that allows us to educate potential customers on our product in review responses.

Trustpilot review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great Experience"

What do you like best?

We like how easy it is to integrate with our website and collect customer feedback, allowing us to help our customers most efficiently.

What do you dislike?

We do wish that there were additional API options available. This way our agents could reply to reviews using our third-party aggregator.

What business problems are you solving with the product? What benefits have you realized?

We are able to hear more from our customers and resolve any issues that arise quickly.

Trustpilot review by Rachael O.
Rachael O.
Validated Reviewer
Review Source

"Works well but EXTREMELY expensive. "

What do you like best?

It works like a charm. Everything is automated and the widgets are great.

What do you dislike?

There are some limitations, especially with widgets (ie: placement on site, etc.). Their support is so/so. And their price is THROUGH THE ROOF, alongside Yotpo and a few other competitors.

Recommendations to others considering the product

Be careful when accepting a long term agreement. Make sure you understand ALL the details.

What business problems are you solving with the product? What benefits have you realized?

Brand management/awareness

Trustpilot review by Nicole M.
Nicole M.
Validated Reviewer
Review Source

"Easy platform that compliments our business"

What do you like best?

Great customer service! Easy platform for the user as well as for the administrator.

What do you dislike?

Mobile website not great for IOS for the administrator. Hard to send invites using a cellular device.

What business problems are you solving with the product? What benefits have you realized?

Reviews work great on this platform as it gains traction. The new features to share reviews on social media is really helpful and looks professional and is EASY

Trustpilot review by User
User
Validated Reviewer
Review Source

"Expensive service, but very easy to use and maintain."

What do you like best?

Trustpilot has a very simple process in regards to requesting reviews from customers.

What do you dislike?

They are somewhat unclear/vague about certain milestones that need to be met or maintained to receive certain benefits.

Recommendations to others considering the product

While certain guidelines are vague, reps are in constant contact and willing to answer questions. I've spoken to them about certain vague statements in their ToS and they've agreed that some re-wording needs to happen. Very flexible people, definitely willing to work with their customers.

What business problems are you solving with the product? What benefits have you realized?

See above, maintaining a certain amount of reviews to receive certain benefits, i.e. x amount of reviews on a rolling MoM to get stars in serps.

Trustpilot review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great tool for reviews"

What do you like best?

Trustpilot is easy to use; after a few months we had it fitted as a part of our system so we are now regularly asking our customers to review our service.

What do you dislike?

Most of our customers have never heard of Trustpilot

What business problems are you solving with the product? What benefits have you realized?

We are improving our on line presence. We are also hearing about issues we might not have otherwise

Trustpilot review by Derek B.
Derek B.
Validated Reviewer
Verified Current User
Review Source

"Trying to shoehorn an ecommerce solution into B2B"

What do you like best?

Intuitive interface, attentive account managers + support reps, easy to solicit reviews and display rating widgets, Trustpilot easily plugs into Adwords.

What do you dislike?

Solution is very, very much geared towards ecommerce. Seemed like a bit of a mismatch trying to implement for a B2B software company.

What business problems are you solving with the product? What benefits have you realized?

Attempting to leverage social proof + customer reviews on website, Despite paying for the solution for a year, the organization failed to implement.

Trustpilot review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Simple interface, clean design."

What do you like best?

It's easy to filter and refine searches to address the most important reviews.

What do you dislike?

As an online marketplace, our business is often conflated with those of our users by reviewers, which leads to false/misdirected reviews.

What business problems are you solving with the product? What benefits have you realized?

We're able to build awareness of how our business is perceived broadly, and provide our customers additional assistance when they need it.

Trustpilot review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Review Source

"Handy while you use it but less valuable than other 3rd parties."

What do you like best?

Widgets that showcase the reviews

A system that solicits reviews

What do you dislike?

Essentially, they own all reviews because it lives on that platform.

Recommendations to others considering the product

For what you will spend on this, invest in a solution that will automated your review solicitation process and grow your reviews through free, organic resources that help improve your business and search engine ranking. The investment is pretty sizeable and you lose the ability to use the reviews if you stop paying them the huge yearly fees they charge.

What business problems are you solving with the product? What benefits have you realized?

Automate review solicitation process, a credible 3rd party review source.

Trustpilot review by User in Outsourcing/Offshoring
User in Outsourcing/Offshoring
Validated Reviewer
Verified Current User
Review Source

"User friendly"

What do you like best?

Trustpilot makes it very easy to respond to customer reviews. It is also nice that the review sometimes corresponds to an order number.

What do you dislike?

The filters for reviews do not seem to work all the time. This can be frustrating when trying to look for certain reviews.

Recommendations to others considering the product

IT team is needed to implement TP into your website.

What business problems are you solving with the product? What benefits have you realized?

Helping to better identify customer issues.

Trustpilot review by User in Wholesale
User in Wholesale
Validated Reviewer
Verified Current User
Review Source

"Great company that has provided a tremendous amount of value!"

What do you like best?

This company has added a tremendous amount of value to our company! As an eCommerce company, we need to build trust with our customers and Trustpilot has helped us achieve that!

What do you dislike?

I think the price is a little steep, but definitely worth it at the end of the day.

Recommendations to others considering the product

I would definitely recommend

What business problems are you solving with the product? What benefits have you realized?

Building trust with our consumers.

Trustpilot review by User
User
Validated Reviewer
Review Source

"Trustpilot is awesome!"

What do you like best?

Our company loves having Trustpilot reviews because our customers can explain their issues and we can in turn, explain in most cases a reasonable explanation, which shows our concern, in hopes that they will be future clients.

What do you dislike?

There is nothing that I dislike.We haven't run into any technical issues yet that I'm aware of.

Recommendations to others considering the product

Get it, your company needs it!

What business problems are you solving with the product? What benefits have you realized?

Our company has always maintained a very high level of customer service. Trustpilot is a well known for providing quality reviews. Everyone knows that they can trust the recommendations from a trustpilot review.

Trustpilot review by Mark C.
Mark C.
Validated Reviewer
Verified Current User
Review Source

"Happy Trustpilot client for 3 years"

What do you like best?

Easy to implement, integrations with multiple platforms, ratings are indexed by Google.

What do you dislike?

Pricing is super expensive and doesn't make sense for business with high repeat purchase rate.

What business problems are you solving with the product? What benefits have you realized?

We wanted to have a third-party review site collect unbiased reviews on our behalf so that we could get a) good customer feedback and b) have a higher rating on our Google Ads.

Trustpilot review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"Excellent platform to create trust with customers "

What do you like best?

All of the widgets available to add to your site.

What do you dislike?

The social templates could use an overhaul. Users have little control when trying to format.

What business problems are you solving with the product? What benefits have you realized?

The widgets allow us to add our Trustpilot review score on many of our more important pages.

Trustpilot review by User
User
Validated Reviewer
Verified Current User
Review Source

"As advertised, but a little pricey"

What do you like best?

Easy implementation to have review requests sent out. Widgets to add reviews to the website is easy to use .

What do you dislike?

Price point is a little high compared to others in the industry.

What business problems are you solving with the product? What benefits have you realized?

It is an easy way to get feedback from customers on how we are doing in terms of our service.

Trustpilot review by Executive Sponsor in Financial Services
Executive Sponsor in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Good experience, overall quality product and service"

What do you like best?

Easy to implement, good customer service

What do you dislike?

Price a bit on the high side, back-end complex for finding assets to use

What business problems are you solving with the product? What benefits have you realized?

Positive to use testimonials and many options to include widgets and other functions on websites, in marketing materials, etc.

Trustpilot review by User
User
Validated Reviewer
Verified Current User
Review Source

"Trustpilot = Very Helpful"

What do you like best?

Trustpilot is straightforward and user-friendly. It accomplishes exactly what it is made to.

What do you dislike?

There should be more options of ways to categorize the reviews / split them up.

What business problems are you solving with the product? What benefits have you realized?

We are solving reviews of our customer service and business as a whole.

Trustpilot review by User
User
Validated Reviewer
Review Source

"Trustpilot service"

What do you like best?

Trustpilot is a great software system to have. It is very easy to use and provides companies with real time reviews. Trustpilot allows businesses to focus on customer satisfaction, send invites, and grow.

What do you dislike?

I can't find one thing that I dislike about Trustpilot.

What business problems are you solving with the product? What benefits have you realized?

Trustpilot allows the company to focus more on customer service such as what customers like and dislike. Trustpilot allows us to reach out to consumers and resolve issues quickly.

Trustpilot review by Neil D.
Neil D.
Validated Reviewer
Verified Current User
Review Source

"Great"

What do you like best?

The ease of use of the platform to gather reviews and publish them.

What do you dislike?

Some reviews from people who are not genuine customers come through however this is unavoidable on such as large platform.

Recommendations to others considering the product

It's an easy to use platform which can be managed and implemented on a variety of different mediums

What business problems are you solving with the product? What benefits have you realized?

We can see that our brand recognition and reputation has increased

Trustpilot review by Administrator in Health, Wellness and Fitness
Administrator in Health, Wellness and Fitness
Validated Reviewer
Review Source

"Not impressed"

What do you like best?

The promises we were sold were great in theory: Ease of use, integration, the promise of this working well and the idea is actually great.

What do you dislike?

Everything. The reality of this is it's super akward for customers, only displays the worst reviews, tough to integrate, locked into year long contract you can't cancel, it was literally zero value added for $299/month, ouch!!!

Recommendations to others considering the product

Just say no.

What business problems are you solving with the product? What benefits have you realized?

Non, it's a mess and it didn't help us at all.

Trustpilot review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Great website"

What do you like best?

Trustpilot provides a useful dashboard to keep track of your ratings, impressions, the source of reviews and rating distribution.

What do you dislike?

So far I haven't found anything that I dislike, great job Trustpilot.

What business problems are you solving with the product? What benefits have you realized?

We like the transparency it affords our company.

Trustpilot review by User
User
Validated Reviewer
Review Source

"Easy program to use"

What do you like best?

Trustpilot has been a great way for our company to obtain good and not so good reviews. Easy way for us to share on all types of media.

What do you dislike?

Wish it could be sent over to Google and/or other forms of reviews instead of asking a customer to fill out multiple reviews in different locations

What business problems are you solving with the product? What benefits have you realized?

Reviews shows the company were we exceed and where we need to do some work.

Trustpilot review by Jeff R.
Jeff R.
Validated Reviewer
Review Source

"Using Trust Pilot"

What do you like best?

It's easy to search for the information that I need

What do you dislike?

Not enough marketing going on in the US - I didn;t hear about it fast enough

What business problems are you solving with the product? What benefits have you realized?

Trying to find the right software to use

Trustpilot review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Great system for user reviews"

What do you like best?

We can automate requesting reviews and as a 3rd party platform, reviews listed here are trusted.

What do you dislike?

I don't dislike anything about TrustPilot, it's a great tool

What business problems are you solving with the product? What benefits have you realized?

Hearing from our consumers

Trustpilot review by User
User
Validated Reviewer
Review Source