Trustwave

(13)
4.0 out of 5 stars

Trustwave is a global leader in cloud-based compliance and information security.

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Trustwave Reviews

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Showing 13 Trustwave reviews
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Trustwave review by Qasim A.
Qasim A.
Validated Reviewer
Review Source

"Trustwave"

What do you like best?

Trustwave's a great product to have if you're wither launching the a new website or you already have an online presence.

I like the overall product as it provides great scanning and pen testing capability to mitigate online threats and unwanted penetration. My IT compliance team kinda questioned me as they were a bit skeptical and they thought a lot of other products also provide scanning and testing but what makes Trustwave truly great is it's threat research and managed security services. Threat research sets it apart as I see it a way of continuous improvement and tendency to keep fighting the unwanted malware

What do you dislike?

There's nothing to dislike about the product really as I feel it's a one stop solution and has everything one can expect from a cyber security module. However, I feel the response time from their service team could be a little better.

Recommendations to others considering the product

- work on the service team, it seems they are a bit short-staffed or at least they were in 2016. May be things have gotten better now. It took them a couple of business days to respond to an email.

What business problems are you solving with the product? What benefits have you realized?

Online payments were secured.

Company's website was being protected from malware.

Continuous screening of the databases and online patterns/footprints.

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Trustwave review by Mollie W.
Mollie W.
Validated Reviewer
Verified Current User
Review Source

"So Easy "

What do you like best?

Very easy to understand. Not for IT experts only. Does our scans in the background not during heavy use time or regular business hours.

What do you dislike?

Nothing!!! Great customer service too!!

Recommendations to others considering the product

It seems like a daunting task at first to set this up if you are not super tech savvy but you will feel really accomplished and smart after you go through the first scan setup. Couldn't recommend anyone else for this task. So competent that I look for the TrustWave symbol now when I do other online transactions.

What business problems are you solving with the product? What benefits have you realized?

POS PCI compliance. Website security for online payments. Credit Card storage vault.

What Security Information and Event Management (SIEM) solution do you use?

Thanks for letting us know!
Trustwave review by Jose P.
Jose P.
Validated Reviewer
Review Source

"Easy and Quickly"

What do you like best?

Our primary reason for contacting Trustwave was our concern over PCI compliance and the fact that as a small business we do not have anyone capable of filling our technical support needs.

What do you dislike?

Maybe it should be lighter when it comes to compilation, but I do not think it's the weakest point because despite the fact that it takes to compile, it's really good.

Recommendations to others considering the product

We have not used it for a long time, but we believe it is really a good program and we recommend it to all those who look for similar solutions

What business problems are you solving with the product? What benefits have you realized?

After evaluating several options this helped us to make those applications that we wanted

Trustwave review by Administrator in Banking
Administrator in Banking
Validated Reviewer
Review Source

"It blocks things, but...."

What do you like best?

I liked that it was a managed product that helped us to take the daily pressure off of Firewall and Email spam gateway. When we initially bought the services it was a nice solution for our company.

What do you dislike?

Support was horrendous! Many times it an issue would take many times longer to resolve than should have and issues weren't fixed sometimes many days later. This is bad when something nefarious is happening on your network and you need immediate relief. When we used the product we migrated from Trustwave SEG to their cloud service which utilized a product called MailMarshal. You'd think it was better but we found it worse for many reasons. Trustwave seemed to get too big, too quickly to support their products and customers appropriately. Trustwave was also PCI security for Target and HomeDepot, which had breaches.

Recommendations to others considering the product

Make sure that you are OK with the SLA's of support and know what your contract stipulates. Expect that you will not get a resolution as quickly as you'd like and that configuration is very static (there was no deep packet inspection, SSl decryption, user id, application id, the IDS/IPS was separate from the FW and didn't communicate with each other, etc. when we used the product). We would the Email Gateway lacked feature necessary to stop spam and malicious emails from getting through.

What business problems are you solving with the product? What benefits have you realized?

Corporate Firewall appliance and Email spam gateway's to reduce attack vectors. We benefited by having a the Firewall and Email gateway managed, reducing administrator overhead.

Trustwave review by User in Sporting Goods
User in Sporting Goods
Validated Reviewer
Verified Current User
Review Source

"Great product for security scans and PCI Compliance Management!"

What do you like best?

What I love best is, Trustwave scans all ports for vulnerabilities and sends us a list of all detected vulnerabilities with ways to address them.

What do you dislike?

It sometimes keeps reporting supposed vulnerabilities we have previously written dispute reports for. This occurs quite frequently and I dislike it.

Recommendations to others considering the product

Great product.

Very detailed questionnaire on the PCI compliance assessment test will help you address PCI issues to become compliant.

What business problems are you solving with the product? What benefits have you realized?

My company uses Trustwave for performing security scans of our ecommerce platform and for general PCI compliance purposes.

Trustwave review by Elias H.
Elias H.
Validated Reviewer
Verified Current User
Review Source

"Great Service"

What do you like best?

This is one of the best technology I have ever used.

What do you dislike?

I do not have any complaint about this product.

What business problems are you solving with the product? What benefits have you realized?

Mostly Corporate Firewall appliance and Email spam gateway are to reduce attack vectors.

Trustwave review by User in Utilities
User in Utilities
Validated Reviewer
Verified Current User
Review Source

"Very comprehensive security testing for credit card processing"

What do you like best?

I like the fact that Trustwave regularly tests our network and systems to verify compliance that is required of us to process credit card charges.

What do you dislike?

The initial survey is quite long and takes a long amount of time to complete, but I understand the reason behind the complexity.

What business problems are you solving with the product? What benefits have you realized?

We use Trustwave to certify our network as being secure so that we can process credit card payments for our customers.

Trustwave review by David W.
David W.
Validated Reviewer
Verified Current User
Review Source

"Trustwave"

What do you like best?

The technology TrustWave uses is best in the industry

What do you dislike?

The level of support from Trustwave. They lack in response time.

What business problems are you solving with the product? What benefits have you realized?

PCI. Trustwave provides tools for PCI Compliance.

Trustwave review by Kenneth C.
Kenneth C.
Validated Reviewer
Review Source

"Penetration testing"

What do you like best?

It is easy to use off their portal. And has everything you need to do the testing and you get your certification of it right away.

What do you dislike?

When we first started working with Trustwave we had an account represnative but soon with turn over and people moving positions, we lost our contact and it we never can get a hold of someone to help us.

What business problems are you solving with the product? What benefits have you realized?

PCI Certification

Trustwave review by User
User
Validated Reviewer
Review Source

"Dependable"

What do you like best?

The consistent reports provided by Trustwave are detailed and in-depth.

What do you dislike?

The language, while clear at times, can still be a bit difficult to understand. Thankfully, the personnel at Trustwave are more than willing to answer questions.

Recommendations to others considering the product

Trustwave provides consistent support, quick responses and detailed reports. For our purposes, Trustwave has performed adequately.

What business problems are you solving with the product? What benefits have you realized?

We are staying on top of ever-shifting security concerns, as well as making sure that our systems are up-to-date on the latest requirements. We have yet to be breached, and we credit some of that to Trustwave's consistent reviews.

Trustwave review by lidia o.
lidia o.
Validated Reviewer
Review Source

"Useful for cybercrime security"

What do you like best?

it has many tools to analyse vulnerabilities, faster detection and real-time protection

What do you dislike?

it is not a easy to use product and it is expensive.

Recommendations to others considering the product

it is an effective program but maybe it is expensive for you.

What business problems are you solving with the product? What benefits have you realized?

protect the phishing

Trustwave review by Administrator in Hospitality
Administrator in Hospitality
Validated Reviewer
Review Source

"Secure & Supportive"

What do you like best?

Great customer support team and firewall support. Feel safe using it.

What do you dislike?

Making changes to firewall can occasionally take much longer than desired.

What business problems are you solving with the product? What benefits have you realized?

Centrally managing our firewall to allow for greater network security.

Trustwave review by Ahmed S.
Ahmed S.
Validated Reviewer
Review Source

"Nice company to work with."

What do you like best?

Smart engineers/developers, Spider-labs division and flexible work schedule - can work from home as needed.

What do you dislike?

Too much of your sales success is based on luck.

Recommendations to others considering the product

Good company. :)

Kate from G2 Crowd

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