TurnTo

TurnTo

(46)
4.8 out of 5 stars

TurnTo is the fastest-growing provider of customer-generated content (CGC) solutions to top merchants and brands, with a suite including Ratings & Reviews, Community Q&A, and TurnTo’s proprietary Checkout Chatter. Built on an innovative platform that tightly integrates to stores’ customer profiles, TurnTo delivers a more personalized user experience that captures 2-4X more content, faster, with less work, while ensuring authenticity.

Work for TurnTo?

Learning about TurnTo?

We can help you find the solution that fits you best.

Find the Right Product

TurnTo Reviews

Ask TurnTo a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • User Industry
  • For Category
Ratings
Company Size
User Role
User Industry
For Category
Showing 47 TurnTo reviews
LinkedIn Connections
TurnTo review by <span>Ben J.</span>
Ben J.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Great Customer Review and Content Suite

What do you like best?

I have worked with the TurnTo team from the beginning of us launching our new ecommerce site. During the integration process, they were very involved in making sure it was configured correctly and proactive with our web development agency on troubleshooting.

This level of support has continued as we refine how we display Reviews, Checkout Comments, and Questions. This includes having a customer success manager who looks at performance and makes recommendations that are relevant to our business. They are also very collaborative with our other partners on both increasing ways to leverage content or with troubleshooting.

What do you dislike?

One issue we have had is around customizing how we display Reviews, Checkout Comments and Questions for product variants of a master product. As a testament to their approach working with customers, they they have helped with finding workarounds and have solved this issue in the next big release later in 2018.

What business problems are you solving with the product? What benefits have you realized?

We are able to have a robust suite of customer content on the site including reviews and a questions and answers section that allows users to ask questions and have fellow customers or us answer those. It allows us to create more comment that is available to everyone and not in a one-to-one interaction with a customer service rep.

The product reviews have been great because we can repurpose that content for other marketing channels such as email and retargeting ads.

Sign in to G2 Crowd to see what your connections have to say about TurnTo
Headshots
TurnTo review by <span>Mark G.</span>
Mark G.
Validated Reviewer
Verified Current User
Organic
Reviewed On

We'd TurnTo Them Again

What do you like best?

I work with a lot of vendors at TabCom and TurnTo has been among the easiest to operate with. Their API calls are well documented and the account reps and support reps respond in an impressively quick fashion. They don't make promises they can't deliver on and their products provide valuable insight to our users.

What do you dislike?

We were cutting over from a previous vendor and there was a misunderstanding during the integration process involving the complexity of our products but it was resolved before the cutover deadline.

What business problems are you solving with the product? What benefits have you realized?

Providing shoppers with the ability to ask questions about our products and get answers from people who have bought and used them in the past as well as product reviews. We have realized that relying on best practices from an experienced vendor like TurnTo can improve the customer experience.

What Product Reviews solution do you use?

Thanks for letting us know!
TurnTo review by <span>Douglas F.</span>
Douglas F.
Validated Reviewer
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

They really bring in the reviews, Q&A responses are amazing, Dashboard a little lacking

What do you like best?

The Q&A responses have been amazing, we're getting almost 25 responses on average for every 1 question. They are on par or higher than other companies we have used in getting product and company reviews.

What do you dislike?

The dashboard is lacking and can be a little difficult to use at times. It could be a bit more user-friendly. I would like to see more FAQ on how to use each section. I would like to see better reports as to how the program is working.

Recommendations to others considering the product

If you want more reviews and Q&A, then TurnTo has beat out Yotpo, Trustpilot, and others in numbers of reviews they have brought in. I am happy that they get us more for less cost.

What business problems are you solving with the product? What benefits have you realized?

We are getting more "bang for our buck" from TurnTo. We see many more customers actually getting involved in reviews and Q&A, which helps potential customers decide to buy rather than leave. It makes our company look professional when so many customers are responding about what they like, dislike, and helping other customers. The Q&A also helps customers remember our company and come back regularly, hopefully leading to more sales.

TurnTo review by <span>David B.</span>
David B.
Validated Reviewer
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Best Product Review Engine

What do you like best?

We've been working with TurnTo for a couple years now having switched from another enterprise solution. The improvement across the board has been a major improvement. The setup was straight forward and their implementation team was very responsive. They've continued to remain engaged post implementation as needed. Angela is great as an account manager (knowledgable and hard worker). As far as the platform is concerned, it's largely automated with minimal maintenance required from our team. The quantity of reviews coming in compared to our previous provider have gone up by 10-20%, but more importantly, the quantity of Q&A engagement has gone up 10x. Customer photo submissions have gone up considerably as well. The TurnTo platfrom is driving the community experience we always wanted to achieve on our site.

What do you dislike?

Not much to dislike. All in all we've been happy with the product and it has met our expectations.

What business problems are you solving with the product? What benefits have you realized?

Close to 50% of our customers that end up buying a product from us engage with our Q&A powered by TurnTo. That engagement keeps the customer on our page and drives additional product discovery that results in conversions.

TurnTo review by <span>Ginger R.</span>
Ginger R.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Easy to Implement and Great Team to Work With

What do you like best?

The response time I receive from their team whenever there is an issue FAR exceeds the communication with our prior review provider. We appreciate the personal interaction. In addition, the extra features such as the cart chatter and Q&A modules really help us with understanding our customer's needs. TurnTo has been a breath of fresh air for our overall customer content plan.

What do you dislike?

I am looking forward to the addition of overall company reviews in the product road map. We are still waiting on this feature, but hopefully it will be released within the next six months.

Recommendations to others considering the product

If you're looking to implement a service which works well for customer content and delivers a consistent service level, then TurnTo is the answer. We were able to implement this new service in a little over 30 days and they worked hard to meet our deadlines so we could leave our prior provider.

We appreciate the constant connection with our TurnTo team and whenever there is an issue, whether small or significant, they are there to help right away. We have been extremely satisfied with our options thus far with TurnTo and look forward to adding even more services as they become available.

Our customer service team is also very excited to utilize TurnTo as it has made their job significantly more efficient in terms of answering product questions and the reporting system allows them to filter through to the information they need in order to ensure customer satisfaction.

What business problems are you solving with the product? What benefits have you realized?

We had a need for more assistance with questions from our customers regarding individual products and our in-house customer service team was not able to return answers in a timely fashion. With TurnTo, we have been able to pose questions to our customers and are seeing excellent return on answers, which we believe are leading to conversions. It has also greatly reduced the amount of time from question to answer for customers and relieved our staff of an overloaded queue.

Cart chatter has been an excellent tool for understanding buying behaviors as well as providing recommendations by allowing customers to share their thoughts once they have completed their purchase. Having insight into their purchase reasoning is valuable in determining new products to carry, why something may or may not be selling, etc.

TurnTo review by <span>Gary P.</span>
Gary P.
Validated Reviewer
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Go with the newcomers, not the old-school beast

What do you like best?

Great tools, great integration with Q&A, friendly back-end interface. Appreciate the post-checkout "why did you purchase" information as it provides a semblance of free customer post-checkout survey without requiring a 3rd party tool.

What do you dislike?

CSS can be challenging to get perfect as there are so many parts and pieces. Integration onto Magento can be challenging but generally with a smart Dev team you can easily get it done in an acceptable timeframe. Recommend not to "over style".

Recommendations to others considering the product

Just pricing alone vs the behemoths in the industry should be a selling point. Additionally look at the feature set out of the box and the ease of use. On the customer side, once engaged you'll always get personalized person-to-person service.

What business problems are you solving with the product? What benefits have you realized?

UGC-level engagement on products; post-purchase feedback and peer-to-peer communication. Better integration with moderation via our Customer Service team.

Learn more about TurnTo

TurnTo Videos

Kate avatar
Kate from G2 Crowd

Learning about TurnTo?

I can help.
* We monitor all TurnTo reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.