Twilio

(70)
4.6 out of 5 stars

Twilio lets you use standard web languages to build voice, VoIP and SMS applications via a web API. Build the next generation of communications with us.

Work for Twilio?
Plivo 2x

Learning about Twilio?

We can help you find the solution that fits you best.

Twilio Reviews

Ask Twilio a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • User Industry
Ratings
Company Size
User Role
User Industry
Showing 74 Twilio reviews
LinkedIn Connections
Twilio review by <span>Brandon F.</span>
Brandon F.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Awesome SMS API

What do you like best?

I love that I can easily send and receive SMS messages, including auto-responders based on specific data points.

What do you dislike?

Twilio's control panel is extremely powerful, but with that power brings confusion. The way you set up certain things (such as callback URLs or assigning phone numbers) can be a little confusing when you are managing more than one service in one control panel.

Recommendations to others considering the product

Identify your exact and specific needs before you sign on, and then focus on achieving those goals. Twilio has a lot of capabilities and their control panel can be confusing - their services are definitely more technically oriented than user-based in my opinion, so you may benefit from leveraging a tech company's integration services.

What business problems are you solving with the product? What benefits have you realized?

We leverage Twilio for multiple purposes. Firstly, our agents (real estate agents) can subscribe to be notified when new leads are assigned to them, or when new unassigned leads are imported into our system from various sources. Secondly, our software automatically allows anyone to send an SMS to our Twilio number with an MLS id number and receive information back about the property without any human intervention (and this process doubles as a lead capture system to capture the sender's phone number, and sometimes their name through Twilio's baked-in addon support).

Sign in to G2 Crowd to see what your connections have to say about Twilio
Headshots
Twilio review by <span>Peter L.</span>
Peter L.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Settings hte bar for SMS and Voice Automation

What do you like best?

Twilio is very reliable and easy to get started on. The concepts are relatively simple and the price is very reasonable.

What do you dislike?

Higher end functionality with Twilio can start to get confusing, and by default they do not set things up in a manner that is the most secure. They could do a better job of letting the user know how to set things up securely, and also how to make the most of their functionality.

Recommendations to others considering the product

Twilio is great for getting started, but really take some time to read up on everything it can do and evaluate all the functionality, both in terms of what it can do *for* you and what is can possibly do *to* you. Their customer support is friendly and responsive in case you make a mistake or just have a question, so dont be afraid to reach out and speak with them.

What business problems are you solving with the product? What benefits have you realized?

I am using Twilio to send SMS messages for Forgotten Password systems on websites, customer follow ups for insurance, and lead outreach for insurance agencies. We have even incorporated their voice and telephone technologies into critical system alerts after hours.

What Cloud Communication Platforms solution do you use?

Thanks for letting us know!
Twilio review by <span>Jose Q.</span>
Jose Q.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Your communications system, everywhere!

What do you like best?

Twilio is a very extensive and comprehensive communications platform in the cloud. It has literally everything you need to start a company's inbound and outbound communications system from absolutely zero, or to revamp an existing local PBX system to use Cloud-based capabilities. What I absolutely love from Twilio is the enormous expansion possibilities that it has via programming (it supports Ruby, PHP, Perl and Java, among others), and for the non-initiated the "Getting Started" tutorials are just perfect to get a go in hours, not days.

What do you dislike?

There are so many useful and powerful features in Twilio that there is really not much to dislike; however, since everything has a margin for improvements, I'd add "Twilio Softphones", that can be deployed to endpoints (or remotely via email or other means) already preprogrammed with the required SIP domain authentication values. Currently, for SIP, each customer needs to provide their own softphonn software and program them by hand. That feature would be absolutely the best addition to top an already excellent communications suite!

Recommendations to others considering the product

Definitely go for it! Even if you internally use an on-premises PBX solution such as Asterisk or Cisco you can easily integrate it with Twilio via SIP Trunking and take advantage of the huge quantity of communication capabilities it provides! And it even provides you with a free Trial account (phone number included!) for you to experiment and evaluate it, so it's a no-lose scenario.

What business problems are you solving with the product? What benefits have you realized?

Our entire communications infrastructure is in Twilio. We previously had a mixture of several providers (both Cloud and on-premises) for that, but with Twilio we consolidated inbound and outbound telephony, SMS campaigns, IVR capabilities, call recording and customizable extensions, and even integration with our CRM platform.

Twilio review by <span>Rich W.</span>
Rich W.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Exceptionally reliable service, but expensive

What do you like best?

Its been exceptionally reliable, we never had any problems at all. As we are looking to international expansion it is also quite (exceptionally) cheap in some localities such as the US, it is also plug in and play so we don't need to change any code apart from getting a local number. Very cheap to acquire telephone numbers which is great. Twilio chat is an exciting addition which we are looking to implement shortly, a great solution to handling web sockets on auto scaling clusters (with the complication of having multiple instances running at once). We have been offered discounts ( and got a discount for being a y combinator alumni) which is awesome, but the on going offer is only 10% which i feel could be more generous.

What do you dislike?

Live reporting could be more instant, usually takes 2+ minutes to appear in logs which when you are developing / testing can be slightly annoying. Its also exceptionally expensive in the uk compared to some other rivals such as voodoo sms. Australia + Denmark strangely expensive. Twilio chat has a limit of 1000 chats per user which means we'll have to delete messages as we go which will bring chat out of alignment with our internal database.

Recommendations to others considering the product

Use it when your time is expensive, consider switching providers when your scale makes it very expensive

What business problems are you solving with the product? What benefits have you realized?

We use twilio for our transactional notifications. Exceptionally easy to implement and great documentation at a cost.

Twilio review by <span>Deborah E.</span>
Deborah E.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Twilio has a global reach.

What do you like best?

Twilio is the most extensive communications platform I have used. It has a fast learning curve and users are backed by a great support service in terms of the helpdesk support team and unlimited articles and videos on the Twilio website, which provide a dependable intro and advanced guides to users to learn the basics of this program.

I also love the SMS deliverability rate, practically all of our SMS get delivered to our clients successfully and the geographical reach is practically worldwide. Enabling us verify clients from all over the world.

What do you dislike?

Delivering SMS to non-western countries are usually very expensive, in comparism to local alternative services. However the effectiveness of Twilio, more than makes up for the day expensive rate.

What business problems are you solving with the product? What benefits have you realized?

We use Twilio to verify the mobile phones of our clients and customers and it has always done a great job. No matter the geographical location, Twilio SMS and call verifications gets there.

Twilio review by <span>Roger B.</span>
Roger B.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Great provider!

What do you like best?

Ease of their new UI makes navigation a lot better and support has been top-notch throughout our experience. I've enjoyed having a dedicated account manager as well for issue escalation and product walk-through when new features are released.

What do you dislike?

Sometimes it can be a challenge to get issues that have been escalated resolved but once we upgraded our support plan, we were taken care of by our dedicated account manager.

Recommendations to others considering the product

Great phone provider with great support (if you pay for it). If you can afford the time and money (and potential hassle) of getting on a trial program to determine if it's a good fit, I'd recommend giving them a try.

What business problems are you solving with the product? What benefits have you realized?

Best way to get unique buy-in and customization for our clients needs. We have realized a lot of cost-savings by scaling with Twilio as a business partner and as we expand our product offerings, we've really relied on up-to-date technologies being developed by Twilio.

Kate avatar
Kate from G2 Crowd

Learning about Twilio?

I can help.
* We monitor all Twilio reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.