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Tyler RMS


Tyler RMS is an integrated software solution that provides information for dispatchers, officers in the field, and others to help manage response times, safety for citizens and officers, and more.

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Tyler RMS review by Administrator in Government Administration
Administrator in Government Administration
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"Solid RMS System for Public Safety Departments"

What do you like best?

Processing information in a secure manner, CAD options, streamline processing and opening lines of communication for a more effective and timely system/process. Email notifications and a built-in workflow assist with timely review of information.

What do you dislike?

New system seemed a little glitchy at first - also not entirely user friendly - training for this system was costly and time consuming. There was an issue with the data sharing within the system - due to initial setup, but these were ironed out as they appeared.

Recommendations to others considering the product

Tylre RMS has the advanced technology to marry not only the information and data, but several systems into one. Information and records can now be viewed (securely) by multiple parties and data entry has been reduced for a more effective time management operation.

What business problems are you solving with the product? What benefits have you realized?

We have streamlined data management and case-sharing options. There is less data entry now and more focus on the information management aspect of this type of work.

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