Tyler RMS

3.3
(2)

Tyler RMS is an integrated software solution that provides information for dispatchers, officers in the field, and others to help manage response times, safety for citizens and officers, and more.

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Tyler RMS review by User in Telecommunications
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"It works.... but..."

What do you like best?

There are a LOT of functions in here, which is great for the Court, but for dispatch, it's a bit much. We really only use a couple features inside this system, and it is easy to use once you know how. I saved the search screen on my favorites bar, because it's a little convoluted the way you have to go about searching. The actual search feature is easy to use once you get to it. I like that the court clerks can upload the paperwork so you can see it on the dispatch end to see if a warrant has been signed or not.

What do you dislike?

The flagging system is ridiculous. The colors cannot be customized, and the colors that are selected are so similar that it's hard to tell them apart. Reds, oranges, and yellows. Unfortunately, I operate this system in a screen that is above eye-level, which makes these colors even harder to differentiate while confirming on warrants.

What business problems are you solving with the product? What benefits have you realized?

It is a lot easier to see the paperwork to verify if a warrant is active, has already been served, etc, and also is easier for us to print the warrant paperwork down to the jail than our old system.

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Tyler RMS review by Administrator in Government Administration
Administrator in Government Administration
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"Solid RMS System for Public Safety Departments"

What do you like best?

Processing information in a secure manner, CAD options, streamline processing and opening lines of communication for a more effective and timely system/process. Email notifications and a built-in workflow assist with timely review of information.

What do you dislike?

New system seemed a little glitchy at first - also not entirely user friendly - training for this system was costly and time consuming. There was an issue with the data sharing within the system - due to initial setup, but these were ironed out as they appeared.

Recommendations to others considering the product

Tylre RMS has the advanced technology to marry not only the information and data, but several systems into one. Information and records can now be viewed (securely) by multiple parties and data entry has been reduced for a more effective time management operation.

What business problems are you solving with the product? What benefits have you realized?

We have streamlined data management and case-sharing options. There is less data entry now and more focus on the information management aspect of this type of work.

What US State & Local Government solution do you use?

Thanks for letting us know!

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