TyMetrix 360

(2)
0.8 out of 5 stars

TyMetrix 360 is a SaaS-based Enterprise Legal Management software solution that enables organizations to integrate and streamline virtually every dimension of managing legal matters, risk, and costs.

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TyMetrix 360 review by User in Legal Services
User in Legal Services
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"Not very user friendly"

What do you like best?

It is a good repository for case files and notes. I don't know how difficult it is to upload the materials into the system, however.

What do you dislike?

It's not very user friendly. Searching for matters was dependant on knowing the specific matter number versus using the matter name or client name. It would have been helpful if when you logged on, that the matters could be searched by our firm's name. The password management feature was awful. Every time I logged on, I had to change my password. The password had to have so many characters and couldn't have been one that had been used in the last six months. It also had to have a mix of letter cases, numbers and special characters. At a certain point, you run out of kids names, pet names, and, then, can't remember the password. Admittedly, this is a first world problem but where you're trying to be efficient with your time, it was very frustrating to have to go through the password reset process every time you logged on.

Recommendations to others considering the product

I really couldn't say. I can only comment on my experience as an attorney using it to deal with budgets and billing.

What business problems are you solving with the product? What benefits have you realized?

It was a necessary evil because our clients required it to approve any budgets or bills.

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TyMetrix 360 review by <span>Andrew S.</span>
Andrew S.
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"If you want to punish the lawyers you retain, adopt TyMetrix 360 for eBilling"

What do you like best?

This product has no redeeming features. I have used many legal ebilling systems: Advocator, Legal eXchange, BottomLine, Ascent, Allegient, etc. In my opinion, this is the worst of all the ones I've used. And there is not a close second. It's in a class by itself.

What do you dislike?

TyMetrix is extraordinarily user-unfriendly. It's help section is no better. The company appears to not have an incentive to make it useable, since after you start using it (and getting frustrated by it) it offers you an expensive monthly service to make sure that your bills are submitted in the proper format. If they had a user friendly product, they wouldn't be able to sell their after market product!

And you can only use the system with Internet Explorer or Chrome. IE has historically been problematic from a security standpoint and we've learned recently that Chrome is actually listening in on users conversations. So lawyers forced to use this product are forced to use unsecure web browsers, potentially risking client confidentiality.

Recommendations to others considering the product

You need to have a good relationship with the lawyers who do your legal work. Don't punish them by using TyMetrix. I'll admit that lawyers don't typically like eBilling. But there are better -- much better -- products out there that will meet your needs without punishing the law firms you work with.

What business problems are you solving with the product? What benefits have you realized?

eBilling programs solve few problems for the users -- law firms. They are imposed on lawyers by insurance companies and larger corporations. They are supposed to solve a problem for those companies. But, some of them work well for the law firms and make it easier to submit their bills and get paid. Not TyMetrix.

What Legal Case Management solution do you use?

Thanks for letting us know!

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