What do you like best?
Typeform is the most flexible and user-friendly tool we've ever used for online surveys and forms, and this comes after having personally worked with more than 6 other similar solutions.
By using Typeform, we've managed to increase our response rate, create friendly surveys that encourage respondents to fill in all the questions and get in-depth answers by tailoring their experience with the logic jumps feature (super useful!).
It's easy and intuitive to create surveys and forms, and it usually takes just a few minutes once you've gone through the process once.
The fact that you can customize the colors, add images and create a tailored experienced for the people who you seek to gather details from is essential in making it an engaging experience. The fact that it's hassle-free for both us and the respondents makes a difference.
Also, their support is extremely helpful and fast. We only interacted once but we were very happy with how fast we received the details and the solution.
What do you dislike?
One thing that we would love to have for our localization process is the ability to add language variants. That would greatly help us speak the same language as some of our users, who are spread across the world.
For the moment, we're using logic jumps to solve this.
A few more text formatting options would also be nice, but it's more of a nice-to-have than a need-to-have.
What business problems are you solving with the product? What benefits have you realized?
We're using Typeform for a number of things, from gathering user feedback to asking people to sign up for beta testing programs to organizing giveaways.
We have both standalone surveys and ongoing surveys that help us understand what issues our customers are facing, what features we could add to improve their experience and what core needs our product solved for them.
Nothing can replace qualitative feedback coming straight from the users, so it's important for us to always keep an open door for anyone who wants to talk to us. One of the ways we do this is through these questionnaires.