What do you like best?
Ubuntu comes with features that will make you forget about proprietary software, whatever your user level is; you will always find positive answers in this distribution. I have tried Ubuntu at home, at my job and the answer is always reliable. It must be clear that there must be learning on the part of the user, since the experience will be better and better as you explore the options. However, there is no need to have much prior knowledge for its use, there will always be a software purist with criticism, but it will be easy to dismiss due to the wide variety of possibilities offered by the distribution.
What do you dislike?
Far from being a negative factor, we must know that migrating to free systems requires training of personnel, time, and money. For certain work environments it can bring delays in processes, even if it is a progressive measure. On a personal level, learning can go on its own and at an appropriate pace, but when there is a responsibility involved, everything changes. I also recommend reviewing the features of our equipment, to ensure a more fluid experience, if we have low-resource teams, there are more friendly distributions than the main Ubuntu, and it would be more advisable to try one of them.
Recommendations to others considering the product
The first thing u have to do, is to stop thinking about your current operating system, you will always end up looking to stay with it, I recommend starting with Ubuntu for basic things, a multimedia experience of an afternoon, and little by little adding others, with this you guarantee that your test of the Ubuntu’s characteristics, is an enriching and complete experience.
What business problems are you solving with the product? What benefits have you realized?
We decided to abandon proprietary software, and we moved to open source, after evaluating options we decided on Ubuntu distributions, in its basic package includes what we need from the current office tools to perform the daily work. The administrative work has been carried out without much inconvenience, except the proper training of the staff in the use of this new tool, which far from being a problem, gives experience to the workers and it can be used outside the office.