What do you like best?
We're using UiPath in our order processing area. Orders come in per email, API, etc. and the process requires to obtain additional information from a variety of intranet and internet web-sites to complete the transaction, locate the product and ship it. UiPath provides an easy graphic User Interface that makes it easy to design new robots and applications. Still requires a good technical understanding but it is great to see the product moving in a direction of further simplification.
What do you dislike?
While I understand that there might be development in this direction, I wish the move to cloud would accelerate. That would allow us to run the software independent from current desktop/tablet environments. Being able to run it in virtual machines is a good interim solution though.
Recommendations to others considering the product
Run a comparison with other providers in the space, UiPath offers a free trial.
What business problems are you solving with the product? What benefits have you realized?
We're increasing our capacity by being able to produce more with the same staff capacity. Staff can focus on what matters, e.g., customer service and have the monotonous tasks done by the software.