What do you like best?
I love the integration of payroll, HR, Recruiting. When we first merged payroll and HR into 1 system, it was amazing the errors we discovered that were occurring because the 2 systems were not talking.
My other most favorite feature is the security. I can develop a security role to fit just about any situation needed. I have complete control over how secure I want our environment to be. Ultipro takes system security VERY seriously and even alerts us to strange activity.
The other thing I love is in the last couple years, they have opened things up to allow your to configure your environment on your own....for free. YES FOR FREE!!! They call it Platform Configuration and it allows you to create your own fields to report on. Plus you can change menu titles. LOVE THIS!
I am a reporting/database geek. I absolutely love the reporting tool, Cognos, that comes with. There is nothing you can't do with it.
What do you dislike?
My only real complaint is it can take awhile from the time you open up a ticket until you actually get someone to help you. They did put in place a Payroll Live Chat so if you are in the middle of processing your payroll, you have a way to get immediate help though.
Sometimes I wish there was more instructor led training. While it's nice to save money and do it on-line.....nothing beats having an actual instructor in the room. AND being able to lock yourself into that class. When I do virtual at my office, I'm constantly interrupted.
Recommendations to others considering the product
Take time to talk to other customers. We are a medical institution and have done some inventive things to make this product work for even the credentialing piece of our business. We have also built an FMLA tracking capability with platform configuration.
What business problems are you solving with the product? What benefits have you realized?
What aren't we solving? Managers love the access they have to applicants and their employees. Employee's love being able to do things on their own w/o having to make a trip into the HR Office.
We have identified overspending when comparing scheduled FTE to Paid FTE which was not done prior to the system merging. We have figured out we have a problem with our PRN staff working to a total of 34 FTE'd positions. The question was "Where is this FTE creep coming from?". Yep-that's where.
Having the payroll data merged with the HR data has opened up a world of reporting.
We are now fully using Performance Management and our supervisors LOVE how easy it is to do a review now. Our review completion rate has come up.