The payroll module is very robust and is able to be configured to all our unique needs.
HR Core is great too, as employee records contains everything from personal to tax to career & education to career development information.
Cognos is an amazing reporting tool. It is so wonderful to have a reporting tool to easily create reports from.
The idea sharing website that Ultipro offers to Customers is also very nice. It is so wonderful to have this site to vote and share ideas from end users. Ultipro has implemented ideas from customers, which is awesome as you feel like you have a hand in driving updates.
Ultipro's Rapid Response Team is terrific, they are always friendly and able to help with all questions when you call in and turn around time is very fast.
With Ultipro you have so much support from your Executive Manager to Account Manager. You are never left feeling like you do not know where to turn for help.
UltiUniversity is also an amazing tool, as you have on demand webinars at your finger tips and the learning center is always available to research
The open enrollment feature was a good tool, it was nice not to have to comb through and review paper copies of changes, then have to manual make these changes, although we did have our hiccups with this feature. This tool captured the changes and made the updates, it was nice to not have all the extra data entry at year end.
Open Enrollment and ACA are not as robust as we had hoped. We had a lot of hiccups this year in both areas, but have come up with internal solutions to help us out this next open enrollment period. I believe Ultipro can offer enhancements to the ACA logic, but unfortunately with the complexity of ACA some of the issues are just nature of the beast.
Completing external interfaces has been very challenging. It takes a while to get a consultant to be assigned to your case(s). When you do get assigned a consultant, you definitely need to have your thoughts in order about what needs data needs to be on a report, there is very little room for being indecisive. Make sure to thoroughly test!
Is Ultipro perfect? No, but truly what system is? None, each product has its positives and negatives. But what I do love about Ultipro is their commitment to continually improvement and how they involved their customers. This company genuinely embodies their moto People First. They are a great company to partner with to lead us into the future.
We have had a reduction in manual data entry. It is so nice to have hired applicants data flow from the Applicant Tracking System to Onboarding then into Core.
The employee portal and professional looking pay stubs has been a huge win for us with our employees. It was also been a win for employees to have access to change certain information on their employee record, like addresses, direct deposit and W-4.
Reporting was also a painful process for us, but with Cognos it is so simple. This is a wonderful feature and has been a great asset for us.