Unified Communications

(4)
3.8 out of 5 stars

At its best, unified communications (also called “UC”) is just what it says – it enables better collaboration by unifying formerly separate modes of communication into a single, combined user experience. Email, text, and voice messaging work seamlessly with live voice, audio and video conferencing, and Web collaboration, in one interface, with “presence” notification to indicate your availability to participate.

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OpenScape Contact Center review by User in Higher Education
User in Higher Education
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"A good UC application, but mobile support needs some improvement"

What do you like best?

Openscape software integrate users using voip (SIP based and hi-path), mobile users, desktop application and teleconferencing end points, seamless. This reduced costs and time organization.

What do you dislike?

The mobile application is ugly, have a poor user interface, with no integration with android/IOS UI design. Usage is not friendly and application hangs everytime, resulting in missed calls and lost meetings.

The integration with the integrated dialer does not exist, and a user cannot select where to place a call (mobile or app). If the user enable dialer, calls through mobile is not possible anymore.

Recommendations to others considering the product

If you need to integrate users from different platforms, this software is right to you. But if you need excellent mobile support, please wait some time for a improvement.

What business problems are you solving with the product? What benefits have you realized?

Our business have a requirement to integrate voip , video conferencing and mobile users. With openscape we can join a meeting using a mobile phone, desk phone or video conferencing end point seamless, reducing costs and improving meeting rooms usage.

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OpenScape Contact Center review by <span>Gordon M.</span>
Gordon M.
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"We use Unify Web Collaboration"

What do you like best?

The quality of the voice is great compared to most of the other systems we have used such as WebEx or Citrix. WE also have found sign-on to be relatively painless and screen sharing easy.

What do you dislike?

Really, the only downside are the issues that all IP collaboration systems seem to have, which are patches of latency that seem to depend on bandwidth.

Recommendations to others considering the product

We have a different VOIP system. I would recommend that someone buy the whole package from Unify as I think we miss out on some of the benefits of integration.

What business problems are you solving with the product? What benefits have you realized?

Most of our clients are dispersed geographically, so OpenScape Web Collaboration becomes a critical tool to take distance out of the equation when we really need to work as a group.

What VoIP solution do you use?

Thanks for letting us know!
OpenScape Contact Center review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"UNIFY Web Conferencing is solid."

What do you like best?

It can be integrated into your unified communications environment. As such it is best used as an extension to UNIFY UC. One click you can start a conference. No heavy bloated desktop software required. It's everything you need in a single click.

What do you dislike?

The video could be higher quality - but it may have been improved in the last few quarters.

Recommendations to others considering the product

Don't fall for the marketing hype of Cisco and Avaya. If you want quality UC products, including web collaboration, go with UNIFY.

What business problems are you solving with the product? What benefits have you realized?

Attaining seamless collaboration in a Global work environment.

OpenScape Contact Center review by User in Consumer Services
User in Consumer Services
Validated Reviewer
Review Source

"Unified Communications helps out with call center tasks a lot."

What do you like best?

I like how it shows previous info from whatever number is calling.

What do you dislike?

It logs me out sometimes randomly. rarely tho

What business problems are you solving with the product? What benefits have you realized?

Time logging . Showing when every employee was online and all the data from their calls.

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