What do you like best?
The software works; right out of the "box". This is the first major software implementation where the software did what was expected (demo'd). The implementation time was weeks, not months or even years. The technical support is outstanding and the entire support team (that I have had contact with) are knowledgeable, or even experts, in the software and even in our industry. We can comfortably say that we have a world class e-commerce solution to offer our customers.
What do you dislike?
As an e-commerce solution, catalog, and PIM it is outstanding. As a web design piece it lags a bit behind other well know tools (WordPress, Adobe, etc.). As such there are some limitations to the design of static webpages - unless you know html programming (which I do not). My understanding though is that the newest version is much better. We recently reviewed this version and are looking forward to our upgrade.
Recommendations to others considering the product
If you are evaluating CIMM (or any other e-commerce platform) ask them to show you how to do what you do today. in other words after the canned presentation ask them to walk through some of your real world example and how it would be done in their system. Ask them to add one of your items and one of your categories. These are some of the items that convinced us this would be a success here.
What business problems are you solving with the product? What benefits have you realized?
The PIM provides a robust set of tools for maintaining item information. Import and export utilities are simple yet powerful so mass updates are not only possible but easy. Because the backend is so easy to use we can quickly train new team members to work inside the software.
The catalog tools and features are first rate. This allows us to provide an excellent user experience to our customers.
The SEO is very good without much user interaction. Items frequently show up in Google searches.