What do you like best?
+After you iron out those startup kinks it can generally be left to run itself, just set up some outlook rules to flag any failure reports.
+Lots of regular reporting.
+Automated backup testing with robust options. (Love this.)
+Ability to self-host Agent-based backups in an emergency.
+Friendly support personnel, everyone I've talked to so far has been very customer satisfaction focused.
What do you dislike?
+As of this time (03/2018) the sensitivity of the ransomware detection, which is a nice feature in concept, is a global setting. As such I get false positives on some machines due to the nature of their workload but if I decrease the sensitivity to get rid of those false positives I'm also decreasing the sensitivity for machines where high sensitivity is desirable.
+Pricing is, at its heart, fairly competitive for the market, it was a hefty ding for us though, and you do pay a bit of a premium for having "one throat to choke".
+It would be nice if, in the event of unexpected growth, we could expand the system by simply buying another system and tying them together or upgrading the drives. As it stands, versioning can be offloaded, which is good, but beyond that you just need to buy another unit and admin it separately or buy big enough to swap out.
Recommendations to others considering the product
I know Veeam is the darling of the backup world right now and I think it definitely has its place, I don't know how it might compare to Unitrend's software only option running on a system. But if you don't want or have time to put something together from pieces and you want to know that a support issue will begin and end at the same phone number, I think Unitrends is the way to go. I haven't tried ti yet but I also think DRaaS has potential.
What business problems are you solving with the product? What benefits have you realized?
Local backup, remote backup, disaster recovery, and backup testing are all key features that we are using to benefit our company, before Unitrends we only had remote backup and manual backup testing. If a system went down we would have to wait while the backup was downloaded from the remote server and while we never had any trouble with bad backups, I respect the adage, "The backup you haven't tested is no backup at all." so I'm very happy to have our backups being automatically tested so that we can have the peace of mind, knowing they are good, without burning time on manual testing.