Everything else after that first session was a PITA. The portal, though nice, was never used for interaction. Creating tasks there doesn't really do anything for the move, since the primary point of contact, the moving consultant, seem to work completely independently of the port.
After the first 15 mins of playing around with the portal, I've never really used it again. Most of the tasks related to relocation are done via phone or email with the moving consultant. That in itself is not bad, if the service itself was good. Sadly, quotes from their vendors are inflated by 60%-120% with comparable quotes I got. Yet I have no choice but to go with overly expensive quotes. It's frustrating.
Turn around is also much slower with their vendors. I got two quotes from two movers in two days, with UrbanBound vendors, it took two weeks to do the same. This pattern kept on repeating itself through the whole relocation process.
UrbanBound is used by my company to help me relocate.
There really isn't any benefits that I have realized personally. UrbanBound is effectively a service company, they built a webapp probably not because it creates a lot of value for the user, but as an effective tool to raise money. My entire interaction with Urbanbound has been via a one of their service reps/moving consultants via phone or email. After initially poking around the webapp, I've never used it since.
The services obtained by UrbanBound is more expensive, the turnaround is slower. Instead of reducing my stress, it probably increased it by several folds.