Usabilla

(10)
4.5 out of 5 stars

A new standard in user feedback.

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Showing 10 Usabilla reviews
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Usabilla review by <span>Claire S.</span>
Claire S.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Incredibly friendly, useful tool

What do you like best?

Usabilla gets me feedback instantly and allows me to easily understand any issues with full page screenshots, diagnostic information, and easily digestible email notifications.

What do you dislike?

Last i checked the mobile experience wasn't very friendly, but I almost never need to access it via mobile.

Recommendations to others considering the product

Set up emails to go through your standard case process in addition to going through product management. Lots to learn on both sides. Also when people are angry they forget a person sees the feedback and has to respond. Every "angry" feedback I've encountered has turned into a positive experience once they understand we want to help.

What business problems are you solving with the product? What benefits have you realized?

We are getting quick feedback on features that are confusing to customers.

We are getting great input on improvements to our beta product.

It has been the "canary in the coal mine" for the few product outages we've had.

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Usabilla review by <span>Chrystal J.</span>
Chrystal J.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Usabilla has been instrumental in gaining both qualitative & quantitative feedback quickly

What do you like best?

Setting up a campaign is quick and gets me the info I need quickly. I also really like the tagging and filtering features so that I can organize and make sense of all the general feedback I am getting. This tool have been key to understanding the problems our users face.

What do you dislike?

Our users will complain about the feedback window popping up and interrupting them. I don't know what causes this to happen and really wish it wouldn't.

What business problems are you solving with the product? What benefits have you realized?

I can easily quantify the biggest problems our users have on our site and quickly learn whether a redesign has solved the problem.

What Enterprise Feedback Management solution do you use?

Thanks for letting us know!
Usabilla review by <span>Jonny L.</span>
Jonny L.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Game changer

What do you like best?

Very easy to use; works without hitch; and quite simply the best way to generate hypotheses for conversion optimisation. The integration with other tools, especially Decibel Insight, is a game changer in terms of being able to see and act on eCommerce issues.

What do you dislike?

Some small limitations in terms of functionality, but perhaps these will be developed going forwards.

What business problems are you solving with the product? What benefits have you realized?

Improving eCommerce performance - customer feedback is the best way to gather hypotheses and generally the source of the highest impact changes

Usabilla review by <span>João A.</span>
João A.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Costumer feedback "Ferrari"

What do you like best?

The dashboards for the feedbacks and campaigns, and the fact that Usabilla constantly renew the interface for best experience and visual data information. The easy setup and feedback customization and other features that we like very much. We expect some new features, and probably try the embedded feedback.

What do you dislike?

We only have in one or two situations with the automatic reports, but the support team quickly resolved.

Recommendations to others considering the product

Usabilla is the best in market, for the price and features delivered, is for sure the best choice, Usabilla have a great and excellent team behind and that is making all the difference for the customers.

What business problems are you solving with the product? What benefits have you realized?

We are solving problems with page information gaps, best design and layout experience and helping solving some costumer care problems.

Usabilla review by <span>Sylvain R.</span>
Sylvain R.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Quick, easy, flexible and effective

What do you like best?

It is very easy and quick to launch campaigns to get user insights. You also have the flexibility required to target your users and use different form of surveys to make it appropriated to the type of insight you are looking for.

What do you dislike?

There is no easy way to gather data from various language survey in one report.

What business problems are you solving with the product? What benefits have you realized?

It goes from discovering bugs and irritants to complete a purchase, to putting together quantitative measures to user experience. Capturing the customer satisfaction level to all our main digital flows has become a key metric to our UX and product development and evaluation strategy.

Usabilla review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Easy to use, missing some features

What do you like best?

Usabilla is really easy to implement. Creating questionnaires and campaigns is also super simple and you can switch anything on and off with one button.

What do you dislike?

The language analysis engine is really lacking. Considering that comments are the basis for the tool, this really needs to be addressed. Also the products have different features and dashboards which makes it confusing to implement and analyze.

Recommendations to others considering the product

This is very easy to use and understand. The Usabilla team is also very helpful for implementation and ideas. I highly recommend!

What business problems are you solving with the product? What benefits have you realized?

We want to collect data that is richer than basic Google Analytics. With GA, we can see what they are doing, but don't know why. By adding the ability to ask questions and let people write comments, our insights are much deeper.

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Kate from G2 Crowd

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