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Usabilla

4.5
(10)

A new standard in user feedback.

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Usabilla Reviews

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Showing 10 Usabilla reviews
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Usabilla review by Claire S.
Claire S.
Validated Reviewer
Verified Current User
Review Source

"Incredibly friendly, useful tool"

What do you like best?

Usabilla gets me feedback instantly and allows me to easily understand any issues with full page screenshots, diagnostic information, and easily digestible email notifications.

What do you dislike?

Last i checked the mobile experience wasn't very friendly, but I almost never need to access it via mobile.

Recommendations to others considering the product

Set up emails to go through your standard case process in addition to going through product management. Lots to learn on both sides. Also when people are angry they forget a person sees the feedback and has to respond. Every "angry" feedback I've encountered has turned into a positive experience once they understand we want to help.

What business problems are you solving with the product? What benefits have you realized?

We are getting quick feedback on features that are confusing to customers.

We are getting great input on improvements to our beta product.

It has been the "canary in the coal mine" for the few product outages we've had.

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Usabilla review by Sylvain R.
Sylvain R.
Validated Reviewer
Verified Current User
Review Source

"Quick, easy, flexible and effective"

What do you like best?

It is very easy and quick to launch campaigns to get user insights. You also have the flexibility required to target your users and use different form of surveys to make it appropriated to the type of insight you are looking for.

What do you dislike?

There is no easy way to gather data from various language survey in one report.

What business problems are you solving with the product? What benefits have you realized?

It goes from discovering bugs and irritants to complete a purchase, to putting together quantitative measures to user experience. Capturing the customer satisfaction level to all our main digital flows has become a key metric to our UX and product development and evaluation strategy.

What Enterprise Feedback Management solution do you use?

Thanks for letting us know!
Usabilla review by Chrystal J.
Chrystal J.
Validated Reviewer
Verified Current User
Review Source

"Usabilla has been instrumental in gaining both qualitative & quantitative feedback quickly"

What do you like best?

Setting up a campaign is quick and gets me the info I need quickly. I also really like the tagging and filtering features so that I can organize and make sense of all the general feedback I am getting. This tool have been key to understanding the problems our users face.

What do you dislike?

Our users will complain about the feedback window popping up and interrupting them. I don't know what causes this to happen and really wish it wouldn't.

What business problems are you solving with the product? What benefits have you realized?

I can easily quantify the biggest problems our users have on our site and quickly learn whether a redesign has solved the problem.

Usabilla review by Jonny L.
Jonny L.
Validated Reviewer
Verified Current User
Review Source

"Game changer"

What do you like best?

Very easy to use; works without hitch; and quite simply the best way to generate hypotheses for conversion optimisation. The integration with other tools, especially Decibel Insight, is a game changer in terms of being able to see and act on eCommerce issues.

What do you dislike?

Some small limitations in terms of functionality, but perhaps these will be developed going forwards.

What business problems are you solving with the product? What benefits have you realized?

Improving eCommerce performance - customer feedback is the best way to gather hypotheses and generally the source of the highest impact changes

Usabilla review by João A.
João A.
Validated Reviewer
Verified Current User
Review Source

"Costumer feedback "Ferrari""

What do you like best?

The dashboards for the feedbacks and campaigns, and the fact that Usabilla constantly renew the interface for best experience and visual data information. The easy setup and feedback customization and other features that we like very much. We expect some new features, and probably try the embedded feedback.

What do you dislike?

We only have in one or two situations with the automatic reports, but the support team quickly resolved.

Recommendations to others considering the product

Usabilla is the best in market, for the price and features delivered, is for sure the best choice, Usabilla have a great and excellent team behind and that is making all the difference for the customers.

What business problems are you solving with the product? What benefits have you realized?

We are solving problems with page information gaps, best design and layout experience and helping solving some costumer care problems.

Usabilla review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Easy to use, missing some features"

What do you like best?

Usabilla is really easy to implement. Creating questionnaires and campaigns is also super simple and you can switch anything on and off with one button.

What do you dislike?

The language analysis engine is really lacking. Considering that comments are the basis for the tool, this really needs to be addressed. Also the products have different features and dashboards which makes it confusing to implement and analyze.

Recommendations to others considering the product

This is very easy to use and understand. The Usabilla team is also very helpful for implementation and ideas. I highly recommend!

What business problems are you solving with the product? What benefits have you realized?

We want to collect data that is richer than basic Google Analytics. With GA, we can see what they are doing, but don't know why. By adding the ability to ask questions and let people write comments, our insights are much deeper.

Usabilla review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Webpage specific visitor feedback solution"

What do you like best?

Unobtrusive design and integration into website. Tends to get fairly good interaction from website visitors. Extended statistics and metrics are useful also.

What do you dislike?

Another simple singe service SaaS that does what it claims to do so there's nothing to dislike.

What business problems are you solving with the product? What benefits have you realized?

It helps us improve specific webpages by getting feed back from users.

Usabilla review by User in Civic & Social Organization
User in Civic & Social Organization
Validated Reviewer
Review Source

"Does what you don't have time for"

What do you like best?

Being able to hear directly from the community and how they view your website, social media pages or other content is key. This allows you to do that flawlessly.

What do you dislike?

Well, once you get the feedback you need, you really don't need the system anymore. So paying for shorter periods would be best.

What business problems are you solving with the product? What benefits have you realized?

Language is an important one, to capture what resonates with community. Getting the feedback directly from them, in an anonymous way.

Usabilla review by Administrator in Furniture
Administrator in Furniture
Validated Reviewer
Verified Current User
Review Source

"Usabilla offers a user-friendly, digital platform to easily gather and analyze site feedback. "

What do you like best?

The UI was the biggest selling point. The attention to design and user experience is evident throughout the product.

What do you dislike?

I can't think of anything that I dislike at this time.

What business problems are you solving with the product? What benefits have you realized?

With Usabilla we are able to get feedback directly from our users which directly influences our product design and online experience.

Usabilla review by User
User
Validated Reviewer
Review Source

"Usabilla is ok. "

What do you like best?

The heat and click maps are nice mostly because other teams like to see them. Good communication tool.

What do you dislike?

The service is quite limited. There are multiple times when I would like to create certain variations of tests to

Recommendations to others considering the product

Check to see if usabilla has complete solutions for the problems you are trying to solve.

What business problems are you solving with the product? What benefits have you realized?

We were understanding where user attention was distributed most.

Kate from G2 Crowd

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* We monitor all Usabilla reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.