What do you like best?
With Userback it is very easy to integrate feedback with our customers. The service allows you to provide customer support at the highest level. I want to especially note that Userback provides an excellent user interface and, at the same time, it remains easy to manage. I like how well Userback supports mobile devices.
What do you dislike?
Despite a number of advantages, the service has its drawbacks. With some questions that arose in the process, the support service helped. But I have one essential remark. The functionality of the service is limited and I would like to have more functionality.
Recommendations to others considering the product
Yes, I can recommend Userback. This is a useful and effective tool for large and small companies. The service provides good feedback between developers and customers, in a language that is understandable to all.
What business problems are you solving with the product? What benefits have you realized?
Feedback from customers is very important to us. This helps us to become more effective. We try to make the most of the user experience and Userback gives us the opportunity to do this. With the help of Userback, the developer and the user can find a common language and this is ultimately good for both parties.