What do you like best?
The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback software, help desk ticketing system packed in one simple solution.
Other features we loved were:
• Unique feedback system
• Multi – lingual knowledge bases
• Unified Agents interface for all platforms
• Fast customer support and problem-solving
• Several Feedback sources: community portal, embedded widget
What do you dislike?
With the great Feature of UseResponse, there is nothing practical to dislike.
Recommendations to others considering the product
If you really want to know your Customers very well, understand their opinions, then UseResponse is the Platform to be on.
What business problems are you solving with the product? What benefits have you realized?
We were looking at ways to know our Customers very well, understand their opinions, gather their feedbacks and work seamlessly to respond to their needs in a timely manner.
We had tried the traditional tools, cold calling and its likes, but never got the needed satisfaction and boost to Our Business.
After some research, we came across UseResponse and tried the Trial Version, and to our utmost surprise, UseResponse lived up to its Name and reputation as one of the best in the Industry.