UserIQ

UserIQ

(37)
4.4 out of 5 stars

Automated and effective in-app data engine and engagement tool

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UserIQ Features

Metrics
Sessions - Digital Analytics

Accurately measure total web traffic and present data elegantly.

87%
(Based on 13 reviews)
Engagement

Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc.

90%
(Based on 11 reviews)
Entry and Exit Pages

Accurately determine where most people enter your site and where they leave and present data elegantly.

88%
(Based on 9 reviews)
Standard Event Tracking

Software automatically tracks standard user actions.

89%
(Based on 12 reviews)
Custom Event Tracking

Able to set up custom variables to track any user activity on the site.

86%
(Based on 10 reviews)
Retention

Accurately measure bounce rate.

81%
(Based on 7 reviews)
Return

Track user return rates and related metrics.

85%
(Based on 6 reviews)
Conversions

Track what proportion of users convert via a certain action.

82%
(Based on 5 reviews)
Funnels

See how many users proceed down a certain path to conversion.

Not enough data available

Customer Information
Customer Health Scores

Provides users a customer-specific score to determine the overall satisfaction of each customer.

89%
(Based on 19 reviews)
Customer Monitoring

Monitor customer actions overall as well as their interactions with different teams within the company, such as the support team

87%
(Based on 22 reviews)
Customer Profiles

Gain a holistic view of your customers. Create customer profiles based on data pulled in from multiple sources including CRMs, service desks, marketing tools, and financial systems such as accounting and payroll software.

84%
(Based on 17 reviews)
Playbooks

Create and structure key customer success processes into a "playbook" to create unified team best practices for handling customers.

n/a
Customer Segments

Separate customers into similar segments based on criteria such as subscription models, support needs, or usage behaviors to allow for more personalized and specific attention.

85%
(Based on 23 reviews)
Product Engagement

Identify which customers are getting the most out of your products or services and highlight those who have not yet fully adopted or may need further training.

90%
(Based on 25 reviews)
Surveys

Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information.

86%
(Based on 22 reviews)
Reporting
Real-Time Reporting

Obtain live data for who is currently accessing your site.

82%
(Based on 13 reviews)
Trending

Report on how any user activity has changed over time.

85%
(Based on 11 reviews)
Retroactive Reporting

Report on user activity in the past and set up predictive models for the future.

78%
(Based on 6 reviews)
Segmentation

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

88%
(Based on 13 reviews)
Mobile Reporting

Analytic tools are also available for mobile and tablet versions of websites.

Not enough data available

Unification Across Devices

Able to unify user data across devices, recognizing returning users.

Not enough data available

Custom Reports and Dashboards

Allows users to easily build customized reports and dashboards.

79%
(Based on 7 reviews)
Predictions
Churn Risk

Calculates the risk that your customers will not renew or continue using your product or service.

84%
(Based on 13 reviews)
Upsell Opportunities

Discovers and highlights factors that lead to upsell opportunities.

78%
(Based on 11 reviews)
Custom Triggers

Allows users to set custom triggers to signal actions that will lead a customer to act in a particular way.

86%
(Based on 14 reviews)
Machine Learning

Ability for the platform to learn and improve predictions based on previous customer behavior and a growing database of customer information.

67%
(Based on 5 reviews)
Other
User Data

Able to access user-specific data such as location, language, gender, and activity while on the site.

86%
(Based on 14 reviews)
Site Search Reporting

Report on keywords used in internal searches.

82%
(Based on 6 reviews)
Load Time Monitoring

Track load times on different devices and systems.

82%
(Based on 5 reviews)
Campaign Tracking

Analyze inbound marketing traffic to identify which campaigns are working best.

89%
(Based on 11 reviews)
E-Commerce

Track revenue and transactions.

Not enough data available

Promotional Messages

Able to deploy promotional or other pop-up messages based on user actions.

94%
(Based on 12 reviews)
Administration Alerts

System can self-monitor critical metrics and alert administrators when they reach concerning levels.

93%
(Based on 8 reviews)
Platform
Reporting & Dashboards

Access pre-built and custom reports and dashboards for viewing

81%
(Based on 25 reviews)
API & Integrations

The number of sources from which the platform can pull customer data and how well those integrations are supported.

83%
(Based on 20 reviews)
Data Import & Export Tools

Ability to input, modify, and extract data from the application in bulk through a structured file.

73%
(Based on 18 reviews)
Workflow Capability

Automates everday customer success functions for more efficient and effective day-to-day processes.

n/a
Notifications

Set alerts for customer actions in order to respond quickly and proactively.

80%
(Based on 14 reviews)
Customization

Allows administrators to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views.

83%
(Based on 21 reviews)
Scalability

Ability for the platform to grow with the user's company and support an increasing number of customers and users within the platform.

85%
(Based on 20 reviews)
Data Security

The measures taken to ensure that the customer data being held within the platform is being hosted in a safe environment and is not prone to risks.

89%
(Based on 15 reviews)
Performance & Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

81%
(Based on 25 reviews)
User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

87%
(Based on 24 reviews)
Administration
Performance and Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

85%
(Based on 13 reviews)
User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

95%
(Based on 12 reviews)
API / Integrations

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

80%
(Based on 11 reviews)
QA Testing

Able to test that event and variable setup are reporting data accurately.

88%
(Based on 10 reviews)