Want to see who topped the 2019 Best Software Awards?
UserIQ

UserIQ

4.4
(58 reviews)
Optimized for quick response

Automated and effective in-app data engine and engagement tool

Work for UserIQ?

Learning about UserIQ?

We can help you find the solution that fits you best.

Find the Right Product

UserIQ Features

Metrics

Sessions - Digital Analytics

Accurately measure total web traffic and present data elegantly.

91%
(Based on 12 reviews)

Engagement

Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc.

89%
(Based on 10 reviews)

Entry and Exit Pages

Accurately determine where most people enter your site and where they leave and present data elegantly.

80%
(Based on 6 reviews)

Standard Event Tracking

Software automatically tracks standard user actions.

88%
(Based on 9 reviews)

Custom Event Tracking

Able to set up custom variables to track any user activity on the site.

82%
(Based on 10 reviews)

Retention

Accurately measure bounce rate.

89%
(Based on 7 reviews)

Return

Track user return rates and related metrics.

87%
(Based on 7 reviews)

Conversions

Track what proportion of users convert via a certain action.

88%
(Based on 5 reviews)

Funnels

See how many users proceed down a certain path to conversion.

85%
(Based on 6 reviews)

Customer Information

Customer Health Scores

Provides users a customer-specific score to determine the overall satisfaction of each customer.

93%
(Based on 13 reviews)

Customer Monitoring

Monitor customer actions overall as well as their interactions with different teams within the company, such as the support team

90%
(Based on 23 reviews)

Customer Profiles

Gain a holistic view of your customers. Create customer profiles based on data pulled in from multiple sources including CRMs, service desks, marketing tools, and financial systems such as accounting and payroll software.

87%
(Based on 13 reviews)

Playbooks

Create and structure key customer success processes into a "playbook" to create unified team best practices for handling customers.

n/a

Customer Segments

Separate customers into similar segments based on criteria such as subscription models, support needs, or usage behaviors to allow for more personalized and specific attention.

88%
(Based on 18 reviews)

Product Engagement

Identify which customers are getting the most out of your products or services and highlight those who have not yet fully adopted or may need further training.

92%
(Based on 15 reviews)

Surveys

Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information.

83%
(Based on 13 reviews)

User Analysis

Survey Implementation

Allows you to deploy NPS surveys to users.

Not enough data available

Data Analysis

Analyzes user survey responses and information in the application.

Not enough data available

Messages

Customize

Allow users to customize their messages.

Not enough data available

Direct Delivery

Deliver content messages directly to a customer's device.

Not enough data available

Schedule

Schedule out messages ahead of time.

Not enough data available

Retarget

Retarget your messages based on previous user engagement.

Not enough data available

Product Analytics

Account-Level Analytics

Ability to see analytics at the account level.

Not enough data available

User-Level Analytics

Ability to see analytics at the user level.

Not enough data available

Segmentation

Ability to compare usage across segments such as role, company size, etc.

Not enough data available

Funnels

See how users move though a product via grouped page sequences

Not enough data available

Alerts

Receive automated alerts and reports based on gains or losses in performance.

Not enough data available

Multi-Product Analytics

View analytics for multiple products in a single dashboard, including cross-product engagement

Not enough data available

User Scoring

Scores customers and visitors to identify at-risk or thriving accounts.

Not enough data available

Integrations

Breadth and functionality of integrations with third-party products.

Not enough data available

Reporting

Real-Time Reporting

Obtain live data for who is currently accessing your site.

81%
(Based on 12 reviews)

Trending

Report on how any user activity has changed over time.

87%
(Based on 9 reviews)

Retroactive Reporting

Report on user activity in the past and set up predictive models for the future.

87%
(Based on 7 reviews)

Segmentation

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

90%
(Based on 23 reviews)

Mobile Reporting

Analytic tools are also available for mobile and tablet versions of websites.

Not enough data available

Unification Across Devices

Able to unify user data across devices, recognizing returning users.

Not enough data available

Custom Reports and Dashboards

Allows users to easily build customized reports and dashboards.

87%
(Based on 7 reviews)

Predictions

Churn Risk

Calculates the risk that your customers will not renew or continue using your product or service.

87%
(Based on 8 reviews)

Upsell Opportunities

Discovers and highlights factors that lead to upsell opportunities.

74%
(Based on 11 reviews)

Custom Triggers

Allows users to set custom triggers to signal actions that will lead a customer to act in a particular way.

93%
(Based on 8 reviews)

Machine Learning

Ability for the platform to learn and improve predictions based on previous customer behavior and a growing database of customer information.

66%
(Based on 8 reviews)

User Support

User Sementation

Organizes users into predefined groups and provides different responses based on group.

Not enough data available

Multi-Lanuage Support

Supports multiple languages.

Not enough data available

Behavior-responsive Messaging

Provides responses based on user behavior and feedback.

Not enough data available

Analytics

Dashboard

Provide a dashboard to monitor websites.

Not enough data available

Click Through Rates

Give users the ability to monitor click through rates.

Not enough data available

Unsubscribe

Monitor unsubscribe rates.

Not enough data available

Campaign

Ability to track campaign success.

Not enough data available

Segment

Segment your messages based on specific demographics.

Not enough data available

Other

User Data

Able to access user-specific data such as location, language, gender, and activity while on the site.

90%
(Based on 12 reviews)

Site Search Reporting

Report on keywords used in internal searches.

83%
(Based on 8 reviews)

Load Time Monitoring

Track load times on different devices and systems.

88%
(Based on 5 reviews)

Campaign Tracking

Analyze inbound marketing traffic to identify which campaigns are working best.

89%
(Based on 11 reviews)

E-Commerce

Track revenue and transactions.

Not enough data available

Promotional Messages

Able to deploy promotional or other pop-up messages based on user actions.

90%
(Based on 9 reviews)

Administration Alerts

System can self-monitor critical metrics and alert administrators when they reach concerning levels.

97%
(Based on 5 reviews)

Platform

Reporting & Dashboards

Access pre-built and custom reports and dashboards for viewing

86%
(Based on 17 reviews)

API & Integrations

The number of sources from which the platform can pull customer data and how well those integrations are supported.

86%
(Based on 30 reviews)

Data Import & Export Tools

Ability to input, modify, and extract data from the application in bulk through a structured file.

73%
(Based on 5 reviews)

Workflow Capability

Automates everday customer success functions for more efficient and effective day-to-day processes.

n/a

Notifications

Set alerts for customer actions in order to respond quickly and proactively.

79%
(Based on 7 reviews)

Customization

Allows administrators to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views.

82%
(Based on 12 reviews)

Scalability

Ability for the platform to grow with the user's company and support an increasing number of customers and users within the platform.

89%
(Based on 12 reviews)

Data Security

The measures taken to ensure that the customer data being held within the platform is being hosted in a safe environment and is not prone to risks.

88%
(Based on 9 reviews)

Performance & Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

81%
(Based on 16 reviews)

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

91%
(Based on 15 reviews)

Walkthrough Type

Audio-visual Walkthroughs

Supports audio and video-based walkthroughs.

Not enough data available

Text Bubble Walkthroughs

Supports text bubble walkthroughs.

Not enough data available

Variation Testing

A/B Testing

Test changes to a page by administering the change to a portion of visitors and measuring conversion.

Not enough data available

Conversion Goal

Able to set any user action as the conversion goal of the test.

Not enough data available

Percentage of Traffic

Able to adjust both the percentage of total traffic being tested and the proportion of the tested traffic that sees A and that sees B.

Not enough data available

Confidence Level

Able to view or adjust the necessary confidence level of your test.

Not enough data available

Multivariate Testing

Test multiple changes at once by directing traffic to a random combination of all changes being analyzed.

Not enough data available

Split URL Testing

Split web traffic to a page between two different URLs.

Not enough data available

Build

WYSIWYG Editor

Quickly create variant web pages with an easy-to-use WYSIWYG editor.

Not enough data available

Landing Pages

Build landing pages for user entry into the site.

Not enough data available

Reporting

Segmentation

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

Not enough data available

Reports and Dashboards

Access pre-built and custom reports and dashboards.

Not enough data available

Mobile Optimization

Optimization tools are also available for mobile and tablet versions of websites.

Not enough data available

Personalization

Standard Targeting

Deploy different versions of webpages based on user demographics, user activity, etc. with out-of-the-box configuration.

Not enough data available

Custom Targeting

Show different versions based on any variable set up to be tracked on the site's back end.

Not enough data available

Profile Storage Duration

The amount of time that users can be tracked and segmented into targeted groups.

Not enough data available

In-Page Analytics

Click Reporting

View percentage and total click rates for any link on a page.

Not enough data available

Heat Maps

Visual maps of where on a page visits are drawn to click/hover.

Not enough data available

Session Replays

Replay videos of user's interactions with your site.

Not enough data available

Administration

Performance and Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

80%
(Based on 12 reviews)

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

95%
(Based on 12 reviews)

API / Integrations

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

78%
(Based on 9 reviews)

QA Testing

Able to test that event and variable setup are reporting data accurately.

92%
(Based on 9 reviews)
UserIQ
4.4
(58 reviews)