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UserIQ

UserIQ

4.4
(56)
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Automated and effective in-app data engine and engagement tool

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UserIQ review by Jeff J.
Jeff J.
Validated Reviewer
Verified Current User
Review Source

"UserIQ - Product Insight and Customer Interaction Tools"

What do you like best?

Being a young startup, we have been so focused on building and iterating our product that we haven't had time or resources to go build a data analytics machine. Because of that, we had limited access to data in regards to user behaviors within our own platform. UserIQ not only gives us access to data, but also has many other tools that we can utilize to engage with our customers -- product tours, tooltips, NPS, surveys, etc. We can segment our customer database, build customer health dashboards, integrate with Salesforce and Slack to provide internal notifications and much more. It's a great tool for both our product team and our customer success team.

What do you dislike?

The software can do so much that it takes a long time to get up and running with enough knowledge to be able to fully utilize the software. Having said that, our CSM was amazing. Super friendly, very helpful and always willing to get on the phone to help walk us through what we were trying to do. They have been very accommodating to helping get us trained and up to speed.

What business problems are you solving with the product? What benefits have you realized?

As mentioned before, the problem UserIQ is solving for us is having access to additional data and metrics that help us better understand our accounts. This tool is becoming a powerful resource for several of our teams in a variety of ways.

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UserIQ review by Carrie  K.
Carrie K.
Validated Reviewer
Verified Current User
Review Source

"UserIQ's In-App Messaging + Analytics = Creation of Insights to Craft Delightful User Experiences"

What do you like best?

Feeling empowered!

In the past, our Product Marketing & Customer Success Teams were dependent upon developers to implement tours to orient new users and introduce new features. The tour content would get stale over time. Yet higher priorities for our small software development team somehow always put off making improvements to the new user orientation.

Now using UserIQ, as marketers we can design, implement, measure and continuously tweak the impact of in-app campaigns. This is a much better formula for creating positive user engagement.

What do you dislike?

There are many undocumented buttons and switches in the application that were likely added to solve someone else's problem. You have to ask for help from UserIQ staff to figure out things that should either be more intuitive or at least better documented. That's the bad news.

Here's the good news: UserIQ listens to our expressed needs and proactively responds. The toolkit is typically "good-enough" for creating a desired user experience. And, when there isn't a workaround to achieve a particular goal, within reason, the UserIQ product team updates their software to deliver one. At least that's been my experience so far.

What business problems are you solving with the product? What benefits have you realized?

Our challenge is that in order for an organization to realize value using our application, a TEAM must adopt using it, rather than solo users. In the past, we've relied on expensive sales people to drive team engagement during the trials. Now we plan to leverage UserIQ's in-app campaigns to educate, nudge, and sense sentiment during a 30-day trial to drive aha's leading to team adoption and and higher percentage conversion to paid accounts.

What Product Analytics solution do you use?

Thanks for letting us know!
UserIQ review by Jake F.
Jake F.
Validated Reviewer
Verified Current User
Review Source

"User IQ helps us communicate to our evolving user base."

What do you like best?

We initially implemented UserIQ for the purpose of making alerts for our users. This is mostly a notice or endorsement upon login but we wanted a system that would allow us to ramp that up to tours and walkthroughs for existing and new features. UserIQ's different notification options allow us to tailor our messages and tours to the best user experience.

What do you dislike?

I think the UI of the actual visuals that the user interacts with (alerts, tours, etc) could use an upgrade. I would benefit from being able to customize further the looks of the alerts that the user sees, not just the color theme.

Recommendations to others considering the product

Pass as much user and account information as possible. This makes it easy right off the bat to be able to segment and target your specific user groups.

What business problems are you solving with the product? What benefits have you realized?

As our user base grew, we realized that we needed different kinds of communication to reach out to our users. Dealing with data, we sometimes experience issues that affect all users on a system wide basis. The initial problem was just lacking a way to communicate through our platform. As we integrated, we started to see places where we could utilize other UserIQ functionalities like tours and feature highlights.

UserIQ review by Chris W.
Chris W.
Validated Reviewer
Verified Current User
Review Source

"Powerful tool for messaging the right customers at the right time"

What do you like best?

Campaigns are simple to build, customizable CSS, and a lot of tools in one platform. Support has been great any time we've run into issues. The CSM team is always willing to setup a call to talk through any implementation and assist with best practices.

What do you dislike?

The search functionality in UserIQ does not function as expected, the results that it pulls back are not specific enough, or exact matches. When creating segments, need more control for handling AND and OR conditions in the same segment. Need an easier way to see if a particular account is in the segment, to preview what messaging they'll see with multiple campaigns live etc.

What business problems are you solving with the product? What benefits have you realized?

The ability to message users in-app where they're more prime to receive an outreach from us. Email open rates can't touch what we're able to do with UserIQ.

UserIQ review by John G.
John G.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"UserIQ"

What do you like best?

Quality of the product is high and we have seen continual improvement. Customer service has been exceptional and highly responsive to our needs.

What do you dislike?

Nothing stands out that we dislike. We have had no issues.

Recommendations to others considering the product

UserIQ has been very responsive to our needs. They have spent a lot of time with us on the phone to answer questions or to discuss features. They scheduled weekly calls during the implementation to make sure we understood from a technical and business perspective how to make the product add the most value to our business. Any features that we identify they have put in to their backlog or already have on their roadmap.

What business problems are you solving with the product? What benefits have you realized?

We have complex user actions that we needed insight in to. We also needed to visual customer satisfaction to enable intervention and prevent customer churn.

UserIQ review by Tim T.
Tim T.
Validated Reviewer
Verified Current User
Review Source

"UserIQ is an enormously effective tool to assist, understand and communicate with your customers"

What do you like best?

I love the simplicity of the platform - it is complex, yet easy to use. It is easy to customize variables so that I can collect meaningful information from my customers. I really benefit from the metrics that come built in as it gives me true insight into what my customer are actually doing in my portal. I regularly get requests for functionality and information that UserIQ can provide without any coding...I have been surprised at just how much it can do. The staff at UserIQ are incredibly helpful and are there to help me with any questions I have. The few issues I have had with UserIQ have been fixed within hours. Almost everything I have requested in the way of a feature has ultimately made its way into the product.

What do you dislike?

The only drawback I see with UserIQ is that it can do so much, or accomplish the same task multiple different ways, that I have to contact them from time to time to figure out the most efficient say to do something.

Recommendations to others considering the product

There are other companies that have similar products, but UserIQ has proved to be very nimble and able to make changes and improvements at a much faster pace than others.

What business problems are you solving with the product? What benefits have you realized?

We have a complex b2b portal and the guides are incredibly helpful in guiding my customers through complex processes. Additionally, I am able to track a tremendous number of metrics to know which customers are going to which parts of the portal and why. The biggest benefit I get is being able to segment my users by almost any metric so that I can customize programs and campaigns for more surgical precision.

UserIQ review by Adam C.
Adam C.
Validated Reviewer
Verified Current User
Review Source

"Great way to see what your customers actually do with your platform"

What do you like best?

Love the ability to provide tours of our platform and to see what our customers are actually using so we can make better product road map decisions

What do you dislike?

It is not that I dislike this, but the platform is really robust and takes time and dedication to learn. But what good platform doesn't?

Recommendations to others considering the product

Dedicate adequate resources to make sure you are setup for success. If you don't jump in with two feet on the implementation, it could be painful. The product is AMAZING, but you need to dedicate the time to launch it correctly.

What business problems are you solving with the product? What benefits have you realized?

We had absolutely zero visibility into what our clients were using from a product usage perspective and needed to see what they liked most and what they didn't use. UserIQ has solved that issue for us.

UserIQ review by Josh H.
Josh H.
Validated Reviewer
Verified Current User
Review Source

"Flexible and Powerful "

What do you like best?

UserIQ provides focused insight into customer behavior and sentiment, while at the same time serving as a platform for building and delivering targeted in-app announcements, tips, and other messages.

What do you dislike?

At times I wish it was easier to sort through the data in the web interface. Most of what I want to know is there, but it can sometimes be tricky to filter everything down to exactly what I need.

Recommendations to others considering the product

Because UserIQ is so flexible, it will take some up-front work on your part to set the system up in a way that benefits your company. Having someone with a creative, analytical mind will go a long way.

What business problems are you solving with the product? What benefits have you realized?

UserIQ is our system for customer health scoring, NPS collection, in-product onboarding, educational marketing, and usage insights - all in one. Since adopting, we've gained confidence in assessing the health of our customers, saved countless hours in reporting, and freed the process of building effective onboarding from the development team.

UserIQ review by Brandon K.
Brandon K.
Validated Reviewer
Verified Current User
Review Source

"Flexible onboarding that saves development time"

What do you like best?

We get tons of value out of UserIQ but one of the more useful capabilities is to provide timely, personalize onboarding to our users without having to commit development resources. This alone has more than made up for its cost.

What do you dislike?

It can take some time to configure all the events you need for the application your using, but the UserIQ UX makes this process as easy as it possibly could.

What business problems are you solving with the product? What benefits have you realized?

We need to be able to flexibly adapt our onboarding within our agile development process without having to dedicate developer resources. UserIQ lets us do this. We also need to be able to track feature usage so we can make data-driven design decisions about new features and enhancements. UserIQ enables us to do this as well.

UserIQ review by Alan D.
Alan D.
Validated Reviewer
Review Source

"Rocket fuel for helping new customers thrive on your platform"

What do you like best?

It's exceptionally easy to create welcoming experiences like guided tours to get new customers familiar with your platform. Like other web application designers we're always struggling with the balance of making a platform that's easy to start with but powerful enough to solve tough problems for our clients. UserIQ helps with both onboarding and ongoing learning to get them to the next level.

What do you dislike?

Not much. Customizing the visual style required making some of the same changes is multiple places, maybe 2 hours of work.

Recommendations to others considering the product

Like any implementation, make sure you have somebody in your organization to build it out. It's powerful but not magical.

What business problems are you solving with the product? What benefits have you realized?

Ensuring a good customer onboarding experience, previously heavy with up-front training led by on-site staff, can be shifted to self-service so our team can focus on adding value and solving tougher problems. It's early for us but we're already able to count on a more efficient onboarding in the near future.

UserIQ review by Marilyn M.
Marilyn M.
Validated Reviewer
Verified Current User
Review Source

"In-App Messaging on the Fly"

What do you like best?

I love that UserIQ gives me a simple, easy to way guide users through the key features of our platform through in-app messaging that I can customize the look and feel of. UserIQ cuts down on hours of development time it would take to try and build this ourselves!

I can serve targeted messaging directly to select groups - based on usage habits or identifiers pulled right from​ ​​Salesforce. So you have sequences that show specific things on a user's first login, third login, and so on.

It makes for successful onboarding, and we also rely on UserIQ to inform users about events, offerings and promotions that are relevant to them. Email inboxes are becoming more and more clogged, so its important that we can rise above the noise by reaching users where they are - in our platform.

What do you dislike?

Not much to dislike. The few times we've had a question they've been quick to respond. Sometimes I get the feeling there's more I could be doing with it, but that's a good problem to have!

Recommendations to others considering the product

If you have any need to communicate with users through your website/platform, UserIQ has done the work for you. Don't waste dev time trying to implement your own solution, give these guys a call!

What business problems are you solving with the product? What benefits have you realized?

As a SaaS platform, its imperative for us to give users the quick, in-app guidance they need to successfully navigate our website. UserIQ provides a convenient solution for this, allowing us to direct customers to the features and functionality they need to be successful and build strong usage habits.

UserIQ review by Megan C.
Megan C.
Validated Reviewer
Verified Current User
Review Source

"UserIQ Review"

What do you like best?

The in-app engagements are very easy to setup and use. They've also given us the ability to communicate with our end users in-product, which we've never been able to do before. The metrics the system provides also gives us insight into how are customers are using our product, which features are being utilized the most (and least) and how customers feel about our product.

What do you dislike?

There are some limitations to what data the system can provide and how it is displayed. I will say, however, that UserIQ has been very responsive to our feature requests.

What business problems are you solving with the product? What benefits have you realized?

We're working towards being more proactive with our customers and doing less 'firefighting' overall. In the past, we've had very limited usage data and have typically had to wait for a customer to come to us with an issue. UserIQ allows us to identify potential issues early on and proactively reach out to our customers- showing them we're engaged and concerned about their success/failure with our products.

UserIQ review by Tom Z.
Tom Z.
Validated Reviewer
Review Source

"Helping us with Health Score"

What do you like best?

UserIQ is helping us by pulling in usage data and a variety of other factors to influence a health score. The user guides are very helpful and powerful to use, even if a tad complicated to set up. The platform is growing and UserIQ values our feedback highly, ensuring we have a voice to shape UserIQ for our future needs.

What do you dislike?

We would like to factor more than one screen or function for usage. For example, we expect our customers will visit a few different pages in our system regularly and would like to know if they stopped visiting one of the pages, or detect incoming data from another source. We'll be supplying these enhancement requests to keep improving UserIQ.

What business problems are you solving with the product? What benefits have you realized?

We were able to get our existing guides in place quickly and are working toward the full health score so we know which accounts are at risk. This will allow us to proactively intervene and save these accounts.

UserIQ review by Dianna L.
Dianna L.
Validated Reviewer
Verified Current User
Review Source

"Love the in-App notifications and Tool Tips!"

What do you like best?

My favorite think about UserIQ is that I don't need to get a developer or graphic designer involved to send out our release notes, webinar notifications, and tool tips. We've setup our Themes and apply them to the notifications and tool tips we need. I can easily add links, graphics, and videos.

What do you dislike?

When designing the notifications, the preview (on the UserIQ design screen) does not accurately reflect the end result. This is not really a big deal as they've made it super easy to preview on our Production environment.

What business problems are you solving with the product? What benefits have you realized?

Release Notes

We're improving communication with our Users as email blasts were not being read and Users were not aware of new features and fixes.

Webinar Registration

Our weekly complimentary webinar attendance has gone up dramatically since we started using monthly in-App notification.

Real-Time Support

The Tool Tips allow us to provide quick access to specific support documents and videos from the screen where the User has questions. This eliminates the need for them to go to "support" and search for a solution.

UserIQ review by McKenzie L.
McKenzie L.
Validated Reviewer
Verified Current User
Review Source

"Easy to use with minimal dev setup"

What do you like best?

UserIQ makes it easy to track and name buttons and site features. It also makes it quick to deploy notifications, announcements, tooltips and more to our user base to optimize their use of our site.

What do you dislike?

UserIQ is a good layer on top of our database to get a deeper understanding of our users, but there are times when it doesn't quite match our own database. I don't use it as a source of truth for metrics, but more as a general understand of how some segments are using our site.

What business problems are you solving with the product? What benefits have you realized?

Easily launching notifications, modals and tooltips without design resources or dev resources needed.

UserIQ review by Rosemary N.
Rosemary N.
Validated Reviewer
Review Source

"We engage with our customers better."

What do you like best?

UserIQ enable us deliver in-app announcements to our users , guiding them around in-app features while navigating our app. ensuring users are aware of some potentials of the Iroko app. which are usually unknown to new customers. I like the message trigger which we use to trigger messages to select user group ,informing them of new African movies they may be interested in.

I like the intuitiveness of UserIQ ,coupled with its effective user support team who are always helpful by being a listening Ear available to assist our product and sales team ,to navigate minor obstacles we experience while making use of this tool.

What do you dislike?

For me , I have come to discover there are lot of features on this application which remain undocumented , and which users of this program will only get to know about ,by cheer coincidence or when they contact a UserIQ support staff for solution to a specific problem.

I will suggest the UserIQ team does a re-documentation of all switch and buttons on this app. to update newer features which were introduced probably to solve the needs of specific customers.

What business problems are you solving with the product? What benefits have you realized?

At the sales and marketing department at Iroko ,we have used UserIQ to discover newer revenue streams for our product , talk to our customers where they are likely to listen to us (in-app) , and adapt our value proposition for effective ROI optimization.

UserIQ review by Nelson P.
Nelson P.
Validated Reviewer
Review Source

"UserIQ helps us do it better."

What do you like best?

Our company operates in quite a cluttered space. It is imperative that we engage our customers quickly and identify when we are at risk for customer churn. We sought out a partner company that would help us do that; we happily found UserIQ.

UserIQ is a robust platform that helps us understand more about our users, engage them, and therefore keep them as customers. UserIQ allows us to drill down and identify specific customer profiles (based on usage) and deliver to them the messages, training, and direction that allow for higher engagement and customer satisfaction.

We have also recently decided to design within UserIQ a demo campaign that will allow potential customers to access a short, self-guided tour through our product...and then request a full demonstration. This will allow our sales team to spend their time demonstrating our product to a much more qualified, "warmed-up" prospect.

I highly recommend the UserIQ product to any company that is concerned about customer engagement and retention.

What do you dislike?

Honestly...I dislike nothing! We depend on UserIQ to drive significant results in our free-trial conversions and our ongoing customer success strategy.

Recommendations to others considering the product

Not only does this tool allow you to know your user better, it allows you to engage them at a super-high level. The result? Sales and retention!

What business problems are you solving with the product? What benefits have you realized?

We are able to deliver effective tutorials and training modules to specific, targeted users (based on their needs). This allows us to onboard our customers more quickly and thus deliver immediate value and loyalty.

UserIQ review by Amber H.
Amber H.
Validated Reviewer
Verified Current User
Review Source

"A Product That Will Help You & Your Customers Succeed!"

What do you like best?

I love that UserIQ has listened to their customers over the past couple of years, and built the product to address my pain points as I oversee Customer Success.

What do you dislike?

We love what's coming down the pipeline for feature, updates and reporting - we get so excited that we want it RIGHT NOW, and not have to wait :)

What business problems are you solving with the product? What benefits have you realized?

We are working to get customers the information they need to succeed quickly, through tours, launches, tool tips and more. We're trying to create the best user experience for them and at the end of the day, when they are successful, we are successful. UserIQ helps us make our customers successful.

UserIQ review by Chuck K.
Chuck K.
Validated Reviewer
Verified Current User
Review Source

"Great Product, Great Team"

What do you like best?

Simple implementation, great features, fantastic support. The team really goes out of its way to make sure we have everything we need. They are quick to respond to support requests, keep us updated on new features of the platform, and more.

What do you dislike?

There is very little to dislike. Their platform is new, so as it matures there have been some minor bumps along the way, but they are always quick to address any issues.

What business problems are you solving with the product? What benefits have you realized?

We are making a lot of changes to our digital experiences over the next few years and we are leveraging the UserIQ tools to help manage this change for our internal team members and external clients.

UserIQ review by Chris C.
Chris C.
Validated Reviewer
Review Source

"I have been very happy with the onboarding, service level, and relationship with UserIQ."

What do you like best?

• focused the customer's success

• Responsive regarding issues or questions

• Interested in customer feedback and ideas

• Powerful software that can be segmented the way that fits your business

• very good in-app engagement tools for educating users

What do you dislike?

• Some sections of the UI are not intuitive but they are already releasing regular improvements and are always available to walk you through any section

Recommendations to others considering the product

You should seriously consider UserIQ for engagement and customer success. This platform is data driven and can be used for any segment that you think is important. This can be leveraged to create a customer experience for your users and allow you to measure their success in a more precise way.

What business problems are you solving with the product? What benefits have you realized?

We are using UserIQ to onboard customers within our application as well as provide self-help support within our application. We are a young company so the engagement piece is critical to our success. Long-term we will also realize value from health scoring and custom alerts that allow us to monitor and respond to our customers when an issue arises rather than them having to contact us.

UserIQ review by Raymond B.
Raymond B.
Validated Reviewer
Verified Current User
Review Source

"UserIQ"

What do you like best?

-Feature adoption stats

-Health score

-Segments

-Announcements

-NPS Surveys

What do you dislike?

-The process for creating walkthroughs is a bit clunky but has improved over time.

What business problems are you solving with the product? What benefits have you realized?

UserIQ has given us tremendous insight into how our users interact with the platform. The ability to segment users by feature adoption has allowed us to create targeted campaigns via multiple channels to educate and support our users.

We serve a traditionally non-tech savvy customer base. The ability for us to know how engaged each user is with our platform allows us to be proactive in our user education.

UserIQ review by Esther K.
Esther K.
Validated Reviewer
Verified Current User
Review Source

"Highly responsive dev team and ever-evolving product"

What do you like best?

Highly responsive dev team and customer service.

What do you dislike?

There really isn't anything I highly dislike after the new UI update. It's still too new for me to really pick out any dislikes at the moment.

Recommendations to others considering the product

Not the most mature product but they are highly responsive and appear to have an impressive product roadmap.

What business problems are you solving with the product? What benefits have you realized?

We're adding tooltips and tours for our SaaS dashboards. It also helps us categorize our customers further with their interactions within the app.

The UserIQ team has been fantastic when working with us on projects and listening to our business needs. I

UserIQ review by Ray A.
Ray A.
Validated Reviewer
Review Source

"Great tool, greater team"

What do you like best?

The team at UserIQ is super responsive to questions and requests and they're quickly evolving their platform to deliver more and more value to me as a client; they listen, they improve, rinse and repeat.

What do you dislike?

Dislike is the wrong word. The UserIQ product is young and evolving, so there are sometimes bugs or hiccups, but that happens with all software and the team is quick to fix things that blink.

Recommendations to others considering the product

Crawl, walk, then run. Take time to figure out what you're trying to do and do one step at a time. If feature tours are the main reason, start there, get one campaign worked out, and then slowly scale. Take the UserIQ team up on their onboarding approach. Spend the time in the initial weekly calls, then monthly, it will help you dial in the product to your business needs.

What business problems are you solving with the product? What benefits have you realized?

Customer onboarding, feature tours, surveys, release notes, product announcements, user feature adoption analysis, customer health, segmented customer communication and data collection. We've gained insight into which features are used most by clients, we've improved user engagement with our product, and improved customer communication and overall satisfaction.

UserIQ review by Eike M.
Eike M.
Validated Reviewer
Verified Current User
Review Source

"UserIQ is an awesome product with a great onboarding team"

What do you like best?

They have an "easy to use" platform, that help with insights and user onboarding, and can be used to drive product roadmap

What do you dislike?

The only thing missing for me yet is the hitmap feature

Recommendations to others considering the product

UserIQ is the easier to use and to adopt for new people in your team

What business problems are you solving with the product? What benefits have you realized?

We are solving user onboarding and experience inside our platform, making easier and faster to use Sensedia API Platform when is your first time inside

UserIQ review by Administrator
Administrator
Validated Reviewer
Review Source

"Great Support - Poor UX and IA"

What do you like best?

Note: My experience professionally as a Product and User Experience Designer is reflected in this review.

I think the Rentlytics customer support rep is very helpful and quick to respond to questions and requests. Bret is knowledgeable but also humble if he does not know the answer to our questions.

What do you dislike?

I wish you had a feature for user flow tracking. I can't talk to every one of my customers so I want to be able to see how they are using my product on a daily basis. That way we could follow a users process as they interact with the website.

Feel the naming of items is confusing, at first glance I do not know what I am clicking on.

The information architecture makes is very hard to find the data I need. I have to contact CS or a colleague to ask where to find something instead of easily figuring it out for myself.

Recommendations to others considering the product

I believe User IQ has the drive to be better, as an org, I am willing to wait until they catch up with some of the other key players.

What business problems are you solving with the product? What benefits have you realized?

My team at Rentlytics is P&E, our support team uses User IQ as well but for different problems.

We are tracking page and element interaction, with this we are studying user feature engagement. We have found that it's very easy to set up the element and page tracking.

UserIQ review by Tad K.
Tad K.
Validated Reviewer
Verified Current User
Review Source

"Great tool for monitoring changes in accounts"

What do you like best?

We use this tool to keep an eye on our less active accounts. It helps us to be proactive with our clients, and saves us countless hours of manual monitoring.

What do you dislike?

The software is still very early in its journey. The roadmap is full of great ideas that will increase its value exponentially.

Recommendations to others considering the product

They are great partners. They listen to your needs, and help find a solution to your specific needs.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of the "little things" that make a big difference. We have definitely elevated our client relationships by being able to better anticipate our customer's needs.

UserIQ review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source

"Creative and Responsive"

What do you like best?

The team was very easy to work with and offered us creative solutions and examples that we could react to. After they understood our needs, they came back with 3 solutions, any of which would work. Our team chose one and they worked quickly to execute. They were also responsive to a couple of last minute needs at a trade show. Good teamwork!

What do you dislike?

Nothing negative to say here. I thought they did a good job.

Recommendations to others considering the product

This is a great solution for us and a great team to work with.

What business problems are you solving with the product? What benefits have you realized?

Our clients are change averse and we wanted to provide a solution that would help our clients understand what was changing and the benefits of what we were doing. We did some great demo's at the trade show and will host the guided tour on our site for the next few months. We expect a fairly easy transition.

UserIQ review by User
User
Validated Reviewer
Verified Current User
Review Source

"Business driving insight at fingertips. Easy to use. Excellent Support. "

What do you like best?

Infinite possibilities to communicate and engage with users of our software, which in turn help us improve our software, ensuring it delivers true value to our clients. Excellent support. Bret Venuso is very responsive and super accommodating, even at short notice.

What do you dislike?

Not a lot. The reporting dashboard could be a little more intuitive. Last time this was used, data on the dashboard was not consistent with what was on the exported reports (the data on the report was up to date, while the dashboard data was not). This meant the dashboard couldnot be relied upon.

What business problems are you solving with the product? What benefits have you realized?

Improved communication with clients

Improved feedback communication

Improved user experience - from guided tours

UserIQ review by Allison G.
Allison G.
Validated Reviewer
Verified Current User
Review Source

"Stellar support and epic product "

What do you like best?

Elizabeth has been an absolute delight to work with, she has supported us every step of the way and has gone above and beyond.

What do you dislike?

That I don't have enough time to take advantage of everything UserIQ has to offer.

What business problems are you solving with the product? What benefits have you realized?

We are using UserIQ to understand client health and help support the onboarding experience. Within day's we know more about our clients than we have known in years.

UserIQ review by Bridgette R.
Bridgette R.
Validated Reviewer
Verified Current User
Review Source

"Great experience with UserIQ"

What do you like best?

UserIQ's customer support has been amazing. Our team is small, but the time and effort everyone puts in with our company is great.

What do you dislike?

It's taking a bit longer than I wanted to learn how to actually use all of the features, but it's a learning process and I'll get there!

What business problems are you solving with the product? What benefits have you realized?

We are working on the walk-throughs and launcher and trying to engage our customers more without them just clicking dismiss.

UserIQ review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"great people good product"

What do you like best?

The people at UserIQ are great - smart, thoughtful, and genuine. We've been trying to get the project off the ground for a while now - because of our internal strategy not because of UserIQ and they've stayed engaged with us as the project evolves. They are quick to respond to email, willing to help solve problems, and really listen to us.

What do you dislike?

I wish they had more self-service resources available to our organization. They do have a limited knowledge base but it is difficult to find exactly what I am looking for. I'm sure part of it is because the product is always evolving but I'd love if this KB was more robust and updated to stay up-to-date with the newest release changes.

What business problems are you solving with the product? What benefits have you realized?

We're still flushing out the details of how to deploy UserIQ but we like that it meets users right were they are at.

UserIQ review by User
User
Validated Reviewer
Verified Current User
Review Source

"Pull out all the stops for a key product launch!"

What do you like best?

Excellent client service and partnership on a pretty tight deadline. The UserIQ team was extremely communicative and very effective in keeping everyone on the timeline. Each milestone was met on time and without drama.

What do you dislike?

As a large enterprise client, a little extra hand-holding when it came to application support was warranted in the end - and might have been anticipated. Every client is different and the team, again, was extremely responsive!

What business problems are you solving with the product? What benefits have you realized?

We utilize guided tours within our applications and web properties to introduce key features and functionality. The insights gained by the platform are very helpful when assessing next steps for change management and client engagement.

UserIQ review by Michele D.
Michele D.
Validated Reviewer
Verified Current User
Review Source

"Great tool for In-App messaging and Guided Tours"

What do you like best?

UserIQ is an easy-to use tool that requires no coding experience. It's perfect for any size marketing team, whether small or large. We saw great success with many campaigns and increased conversion rates on several key pages of our website.

What do you dislike?

UserIQ continues to improve on its reporting capabilities. They are also improving the experience on mobile.

What business problems are you solving with the product? What benefits have you realized?

Depending upon the goal, we saw improvements in several key areas. We used the Guided Tour feature when launching a new process for our members, we used In-App Messaging to increase conversions, and we used the Survey tool to gather NPS data in order to help with our product timeline. All were successful uses of the platform.

UserIQ review by Maksim S.
Maksim S.
Validated Reviewer
Verified Current User
Review Source

"Great app to help users"

What do you like best?

Just put plugin code and it works, no extra coding needed.

What do you dislike?

It was a little tricky to setup in the beginning, they improved it though

Recommendations to others considering the product

I actually never came across anything similar at the time we started relationship with User IQ. I believe there're competitors at this point of time. Everybody is quite happy with the solution so we just stick to them.

What business problems are you solving with the product? What benefits have you realized?

Helping user to understand web applications

UserIQ review by Evan N.
Evan N.
Validated Reviewer
Verified Current User
Review Source

"We couldn't be happier with UserIQ."

What do you like best?

We like the ability to quickly launch in app campaigns with ease.

What do you dislike?

The UI is a little clunky, but UserIQ is constantly making improvements.

What business problems are you solving with the product? What benefits have you realized?

We lacked the ability to engage with our customers within our application. With UserIQ we have been able to promote new features, conduct surveys and gather customer sentiment via in app NPS.

UserIQ review by Nick G.
Nick G.
Validated Reviewer
Verified Current User
Review Source

"Customer discovery made easy"

What do you like best?

We all want to know more about our customers and their interactions with our product. UserIQ makes this easier than any other method I have tried.

What do you dislike?

UI could use some tweaks. Over time I am sure it will become more refined.

Recommendations to others considering the product

Seeing what your customers are doing with your product is key.

What business problems are you solving with the product? What benefits have you realized?

We measure the feature utilization, which leads to customer success.

UserIQ review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"The on boarding went really well and Elizabeth was always attentive and ready to help us learn. "

What do you like best?

I love how the software gives insight into our users and helps us communicate in app.

What do you dislike?

The only thing that needs improvement would be the help center. As a new user, having knowledge articles is key to learning a new system.

What business problems are you solving with the product? What benefits have you realized?

Great insight into our client usage and although there is a lot of the system I have not been able to setup, I see the value in how much User IQ will help us to be successful.

UserIQ review by Dorte E.
Dorte E.
Validated Reviewer
Review Source

"Guided tours for on-boarding"

What do you like best?

Super easy way to implement guided tours to point out the most important features. It's quick to implement tours and even customise the look-and-feel.

What do you dislike?

If buttons or links are very close to the edge of a page, it's difficult to get the arrows to point to the right place. Minor detail, but would like this to be more exact.

What business problems are you solving with the product? What benefits have you realized?

When our clients sign up for a trial of our software, they now see a guided tour as the first thing. This way they know exactly where to start and where to find additional help. It makes it easy for clients to explore on their own.

UserIQ review by Consultant
Consultant
Validated Reviewer
Verified Current User
Review Source

"user IQ has been awesome to use!"

What do you like best?

it's so simple to use -- it doesn't over complicate simple actions which makes it easier for me to get new items up quickly and maintain our existing ones

What do you dislike?

like any software, little bugs pop up from time to time. their team has been so helpful if we have had a question or issue!

What business problems are you solving with the product? What benefits have you realized?

We're using UserIQ to be more engaged with our customers and love how quickly we can reach out to them on new product offerings and track their enagagment

UserIQ review by Emily M.
Emily M.
Validated Reviewer
Verified Current User
Review Source

"Great Service!"

What do you like best?

Brett! So patient with me during implementation and so helpful in getting things going.

What do you dislike?

We had a few bugs, still working those out now so we can use the program to its fullest potential.

What business problems are you solving with the product? What benefits have you realized?

NPS to track customer health, want to use it for training in future.

UserIQ review by Sean W.
Sean W.
Validated Reviewer
Verified Current User
Review Source

"A flexible platform that offers customizable output for reaching and engaging our clients!"

What do you like best?

The ease of use allows us to quickly create guided tours and/or announcements that keep our clients current with all of our latest product features.

What do you dislike?

I look forward to additional out of the box reporting or a customizable dashboard for viewing engagement data directly from within the UserIQ portal.

What business problems are you solving with the product? What benefits have you realized?

In the past it was difficult to ensure each client was comfortable with either upcoming or implemented product enhancements; now with UserIQ, we have been able to directly engage our end-users to ensure they are effectively utilizing our solutions.

UserIQ review by Malori N.
Malori N.
Validated Reviewer
Verified Current User
Review Source

"Great tool and Customer Service"

What do you like best?

UserIQ is excellent for In-App messaging and their team is willing to work with companies to assist with any issues and develop new features. Very excellent and has helped us approve our training attendance and customer communication overall.

What do you dislike?

UserIQ is working to improve their Guided Tours and reporting capabilities.

What business problems are you solving with the product? What benefits have you realized?

Training attendance and the Free Trial conversions to our marketing software have both increased, we've seen gathered a wealth of NPS data to help improve our customer relations, and it has improved our overall customer communication tremendously.

UserIQ review by Vivian H.
Vivian H.
Validated Reviewer
Review Source

"Amazing customer service and beautiful custom messages."

What do you like best?

Their customer service, they really cater to my needs and answer all my questions.

What do you dislike?

Kind of good with a downside, they are rapidly upgrading - every time I login there is a change, UI update or new functionality. I am not able to keep up with the changes.

What business problems are you solving with the product? What benefits have you realized?

Communications to customers. It is a fast way to get a message out to customers, it is very customizable, their customer service is excellent!

UserIQ review by Richard W.
Richard W.
Validated Reviewer
Review Source

"Worked well but didn't give us everything we needed"

What do you like best?

UserIQ did a good job for what it is, wasn't a hard integration to our platform but we ultimately ended up looking for another system

What do you dislike?

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

Recommendations to others considering the product

make sure this covers everything that you're looking for for your company

What business problems are you solving with the product? What benefits have you realized?

We mainly used this for our customer success team, I wish the pricing was different so that our analytics team would have been able to take advantage of the platform.

UserIQ review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Setup Can Take Time But Software Is Easy To Use."

What do you like best?

Allows for targeted engagement with specific users based on CRM data.

What do you dislike?

There are integration hurdles but the UserIQ team has been very accommodating and are continually working to enhance the system and add functionality. CRM integration can be difficult depending upon your software and CRM data.

Recommendations to others considering the product

Invest a great deal of time during the evaluation period so that you can be sure the solution is a good fit for your organization.

What business problems are you solving with the product? What benefits have you realized?

Keeping users updated as to current offerings. Targeting clients with lower usage histories to combat attrition.

UserIQ review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Powerful product with significant potential"

What do you like best?

Ability to create excellent walkthru's and then get significant reporting back about how the customer is using the product.

What do you dislike?

Setting up the walkthru's is pretty painful, but once complete you don't need to touch it again.

What business problems are you solving with the product? What benefits have you realized?

We are a young company and need to understand how our customers are using the product and where they are tripping up so we can improve it.

UserIQ review by Linnéa H.
Linnéa H.
Validated Reviewer
Review Source

"Very positive experience working with UserIQ"

What do you like best?

The support from their team and their efforts in getting us up and running as quickly as possible.

What do you dislike?

I've had a positive experience of working with UserIQ, yet we're still in the process of setting it up due to us being in the midst of a busy period and therefor having to make other prioritizations.

What business problems are you solving with the product? What benefits have you realized?

Offering live tutorials on our platform.

UserIQ review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"What a fantastic tool"

What do you like best?

Customer support is second to none. I always feel like I am put first. The opportunities and possibilities of user engagement are endless. We have found genuine value in the product.

What do you dislike?

I am more than happy with UserIQ. Nothing to dislike

What business problems are you solving with the product? What benefits have you realized?

User Engagement and fantastic retention possibilities. Identify churn easily and identify areas to improve.

UserIQ review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Review Source

"Love UserIQ"

What do you like best?

UserIQ helps our team bridge the gap between our product and customers using banners, announcements and customized launchers that include onboarding tasks for new customers. We have started using the in-app NPS to get real time feedback and it has doubled our response rate!

What do you dislike?

We wish the csv exports required less manual intervention to get to our desired metrics.

What business problems are you solving with the product? What benefits have you realized?

We are looking to increase customer retention through adoption and engagement of our features, collect real time feedback through surveys and NPS surveys as well as driving upsell.

UserIQ review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"UserIQ is helping us with onboarding and client experience"

What do you like best?

The onboarding is extremely helpful. The ability to segment consumers works great!

What do you dislike?

It does take time to think through what needs to be presented

Recommendations to others considering the product

Map out the plan before implementing

What business problems are you solving with the product? What benefits have you realized?

On a per enterprise, per consumer basis, we are able to provide unique client experiences, tips and engagement.

Learn more about UserIQ

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* We monitor all UserIQ reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.
UserIQ
4.4
(56)