UserIQ

UserIQ

(19)
4.3 out of 5 stars

Automated and effective in-app data engine and engagement tool

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Showing 19 UserIQ reviews
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UserIQ review by <span>Josh H.</span>
Josh H.
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Flexible and Powerful

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What do you like best?

UserIQ provides focused insight into customer behavior and sentiment, while at the same time serving as a platform for building and delivering targeted in-app announcements, tips, and other messages.

What do you dislike?

At times I wish it was easier to sort through the data in the web interface. Most of what I want to know is there, but it can sometimes be tricky to filter everything down to exactly what I need.

Recommendations to others considering the product

Because UserIQ is so flexible, it will take some up-front work on your part to set the system up in a way that benefits your company. Having someone with a creative, analytical mind will go a long way.

What business problems are you solving with the product? What benefits have you realized?

UserIQ is our system for customer health scoring, NPS collection, in-product onboarding, educational marketing, and usage insights - all in one. Since adopting, we've gained confidence in assessing the health of our customers, saved countless hours in reporting, and freed the process of building effective onboarding from the development team.

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UserIQ review by <span>Marilyn M.</span>
Marilyn M.
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In-App Messaging on the Fly

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What do you like best?

I love that UserIQ gives me a simple, easy to way guide users through the key features of our platform through in-app messaging that I can customize the look and feel of. UserIQ cuts down on hours of development time it would take to try and build this ourselves!

I can serve targeted messaging directly to select groups - based on usage habits or identifiers pulled right from​ ​​Salesforce. So you have sequences that show specific things on a user's first login, third login, and so on.

It makes for successful onboarding, and we also rely on UserIQ to inform users about events, offerings and promotions that are relevant to them. Email inboxes are becoming more and more clogged, so its important that we can rise above the noise by reaching users where they are - in our platform.

What do you dislike?

Not much to dislike. The few times we've had a question they've been quick to respond. Sometimes I get the feeling there's more I could be doing with it, but that's a good problem to have!

Recommendations to others considering the product

If you have any need to communicate with users through your website/platform, UserIQ has done the work for you. Don't waste dev time trying to implement your own solution, give these guys a call!

What business problems are you solving with the product? What benefits have you realized?

As a SaaS platform, its imperative for us to give users the quick, in-app guidance they need to successfully navigate our website. UserIQ provides a convenient solution for this, allowing us to direct customers to the features and functionality they need to be successful and build strong usage habits.

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UserIQ review by <span>Megan C.</span>
Megan C.
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UserIQ Review

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What do you like best?

The in-app engagements are very easy to setup and use. They've also given us the ability to communicate with our end users in-product, which we've never been able to do before. The metrics the system provides also gives us insight into how are customers are using our product, which features are being utilized the most (and least) and how customers feel about our product.

What do you dislike?

There are some limitations to what data the system can provide and how it is displayed. I will say, however, that UserIQ has been very responsive to our feature requests.

What business problems are you solving with the product? What benefits have you realized?

We're working towards being more proactive with our customers and doing less 'firefighting' overall. In the past, we've had very limited usage data and have typically had to wait for a customer to come to us with an issue. UserIQ allows us to identify potential issues early on and proactively reach out to our customers- showing them we're engaged and concerned about their success/failure with our products.

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Response from Erika Childers of UserIQ

We're so glad that UserIQ is able to help you communicate and engage more effectively with your users, Megan. Thank you for sharing your feedback!

UserIQ review by <span>Dianna L.</span>
Dianna L.
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Verified Current User
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What do you like best?

My favorite think about UserIQ is that I don't need to get a developer or graphic designer involved to send out our release notes, webinar notifications, and tool tips. We've setup our Themes and apply them to the notifications and tool tips we need. I can easily add links, graphics, and videos.

What do you dislike?

When designing the notifications, the preview (on the UserIQ design screen) does not accurately reflect the end result. This is not really a big deal as they've made it super easy to preview on our Production environment.

What business problems are you solving with the product? What benefits have you realized?

Release Notes

We're improving communication with our Users as email blasts were not being read and Users were not aware of new features and fixes.

Webinar Registration

Our weekly complimentary webinar attendance has gone up dramatically since we started using monthly in-App notification.

Real-Time Support

The Tool Tips allow us to provide quick access to specific support documents and videos from the screen where the User has questions. This eliminates the need for them to go to "support" and search for a solution.

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UserIQ review by <span>Chris C.</span>
Chris C.
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What do you like best?

• focused the customer's success

• Responsive regarding issues or questions

• Interested in customer feedback and ideas

• Powerful software that can be segmented the way that fits your business

• very good in-app engagement tools for educating users

What do you dislike?

• Some sections of the UI are not intuitive but they are already releasing regular improvements and are always available to walk you through any section

Recommendations to others considering the product

You should seriously consider UserIQ for engagement and customer success. This platform is data driven and can be used for any segment that you think is important. This can be leveraged to create a customer experience for your users and allow you to measure their success in a more precise way.

What business problems are you solving with the product? What benefits have you realized?

We are using UserIQ to onboard customers within our application as well as provide self-help support within our application. We are a young company so the engagement piece is critical to our success. Long-term we will also realize value from health scoring and custom alerts that allow us to monitor and respond to our customers when an issue arises rather than them having to contact us.

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UserIQ review by <span>Ray A.</span>
Ray A.
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Great tool, greater team

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What do you like best?

The team at UserIQ is super responsive to questions and requests and they're quickly evolving their platform to deliver more and more value to me as a client; they listen, they improve, rinse and repeat.

What do you dislike?

Dislike is the wrong word. The UserIQ product is young and evolving, so there are sometimes bugs or hiccups, but that happens with all software and the team is quick to fix things that blink.

Recommendations to others considering the product

Crawl, walk, then run. Take time to figure out what you're trying to do and do one step at a time. If feature tours are the main reason, start there, get one campaign worked out, and then slowly scale. Take the UserIQ team up on their onboarding approach. Spend the time in the initial weekly calls, then monthly, it will help you dial in the product to your business needs.

What business problems are you solving with the product? What benefits have you realized?

Customer onboarding, feature tours, surveys, release notes, product announcements, user feature adoption analysis, customer health, segmented customer communication and data collection. We've gained insight into which features are used most by clients, we've improved user engagement with our product, and improved customer communication and overall satisfaction.

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Response from Erika Childers of UserIQ

Thank you for sharing your experience with UserIQ, Ray! We love your advice for other users to "crawl, walk, then run" as they scale. We're proud to support your team and continually provide value to you and your customers.

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UserIQ
(19)