What do you like best?
Although our website has a "contact us" area, it didn`t receive much attention from our visitors. Immediately after installing Userlink widget, questions and leads started to come in! After testing for a few days, it proved essential for converting more visitors into customers. Definitetly recommend it.
Also, our visitors are much more confortable starting a chat than sending an e-mail or making a call. That is definetly a trend, started by Whatsapp and Facebook.
What do you dislike?
I haven't got enough time to explore all the features, but I miss a feature for receiving messages when I am on a smartphone. Also, it is a bit confusing when switching to admin mode to chat: when in chat mode, I did not find a option to switch back to admin mode, unless I opened a second tab on my browser.
When on mobile, I find that the widget function is not clear for the users. It could have a customizable message, like "Any questions?" in order to generate more engagement from the visitors.
Recommendations to others considering the product
What business problems are you solving with the product? What benefits have you realized?
I found that many users were accessing my website, but none were asking questions. When we did a more detailed research, we found out that the users weren't finding the service they were looking for or they had additional questions and were leaving the website.
After I installed the Userlike widget, some visitors started asking questions and engaging with the website and, as a result, I increased my conversion rate. And that is essential to many businesses.